Smile Correct Club Opiniões 

672
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Worst company ever! Do not use them. Terrible communication. All lies. I am half way through my course and I have no received anymore aligners, no one is getting back to me. It's been awful. Such a wa... Ver mais

Classificada 5 em 5 estrelas

Jon was absolutely lovely, so thorough, and put up with me laughing my head off at the pictures. I haven’t received my impressions kit yet but I’m extremely excited. I was very skeptical of at hom... Ver mais

Classificada 1 em 5 estrelas

Absolutely horrific. I ordered and paid full price months ago and have never even been sent the aligners or had any communication. Now it seems the company has been shut down. The customer service, e... Ver mais

Classificada 5 em 5 estrelas

Taylor , gorgeous personality made sure I felt at ease and made sure I knew what I was getting and how much, also offered affordable payment plans, excited to try my new treatment plan! Would recommen... Ver mais

Informações sobre a empresa

  1. Ortodontista
  2. Dentista cosmético
  3. Laboratório de odontologia
  4. Loja de cosmética

Escrito pela empresa

Smile Correct Club is fast becoming the talk of the dental world, thanks to at-home clear aligner treatments that deliver incredible results - without breaking the bank. 💰 With visible changes in just a few months and a guaranteed straight smile, it’s easier than ever to kickstart your journey to a new, confident you. 🦷💜


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

672 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,4

Todas as opiniões

(672)

31 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Straightforward no hassle process

From my initial consultation with Jae over Teams to my dealings with Alishia in the aftercare team, I can honestly recommend Smile Correct Club for how easy the process has been. The communication by both Jae and Alishia has been commendable and very quick. When sending my impressions through the WhatsApp, I was reassured and given advise on my next steps and lots of guidance on what the impressions should look like. So excited to get started on my journey towards my new smile!

8 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I needed answers to questions regarding…

I needed answers to questions regarding my treatment and I got them in rapid time. I am so impressed with the service and I'm especially impressed with a lady named alishia pickard as she put my mind at ease when I needed support. Thank you alishia your the best.

4 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Smile correct club

I have recently made a plan with smile correct club I’m now waiting on my retainers to begin the plan. Everyone I have been in contact has been extremely helpful and precise with everything. Alishia Pickard has been very helpful and speedy with response through email thank you!

5 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Unhappy experience & Radio silence

I had a really positive start with SCC. The process was explained as very seamless and inviting, I would definitely advise thinking before going straight into it. I was rather eager.

Couldn't get my impressions right after two attempts, they were kind enough to send another set. I know I'm not the only one who has not gotten it right!

Getting replies initially was a quick process but slowed. Now I've been waiting months after submitting a form I wanted to cancel the process and I'm still being charged. I didn't think getting a refund would be such a long and draining process!

I was under the impression I'd only be charged once my impressions were right and receiving alligners but that's not the case. I have not received any message or refund from the manager. I hate being a karen and having to keep chasing them up - very frustrating. It didn't have to be this way.

It's been more than 2 months...just let me leave and give me money LOL

16 de agosto de 2024
Opinião espontânea
logótipo da Smile Correct Club

Resposta da Smile Correct Club

Hello Red, Thankyou for your feedback.

I understand that your frustration regarding the impression kits. We set a very high standard for these since we are heavily regulated. We can only proceed with treatment if our patients provide a successful impression, and we understand that this can be challenging for some patients!

If you're able to provide your details, we'd be happy to look into this for you and find a swift resolution.

Classificada 5 em 5 estrelas

Unbelievable Customer Service

Jon was absolutely lovely, so thorough, and put up with me laughing my head off at the pictures.

I haven’t received my impressions kit yet but I’m extremely excited. I was very skeptical of at home aligning, but Jon completely eased my worries. He was very helpful with pricing and the process, and even put up with my dog barking the entire time. Cannot recommend their customer service enough. Thanks Jon!!

1 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Had a consultation with Taylor who was…

Had a consultation with Taylor who was so friendly and enthusiastic about the treatment and managed to start my smile correct journey on the same day with an amazing price and a great monthly payment plan that works best for me. I am very happy and can’t wait to see the results 😊

29 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I couldn’t be more than happy/excited…

I couldn’t be more than happy/excited being able to start my smile journey super quick, Taylor has been so great in answering all my questions, reassuring me and going through every detail. Especially when I was super worried about starting up again, because I did an invisiglign treatment with another orthodontist who left me in the dark before finishing my treatment and didn’t get to finish it.

Nevertheless I have high hopes for getting the smile I’ve always wanted and my confidence back, my teeth have definitely been on a journey and I’m just super excited to see the end results! :)

25 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fab service!

Taylor was amazing during the whole experience she couldn't put me more at ease.
Cannot wait to start my journey

25 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great Company, great service

This is a great company that makes your alignment process so easy. Jack was very informative and helpful, and always answered any queries I had. I would recommend to anyone thinking of having straitening treatment.

11 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Taylor was amazing during the…

Taylor was amazing during the consultation, she was very informative of the whole process, answering any questions I had and kept the whole process simple. I highly recommend Taylor to anyone looking at the Smile Correct Club.

23 de outubro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Taking too long to cancel and get refund

I tried the treatment but could not get the impressions right so I wanted to cancel treatment. I got a call and they encouraged me to give it one last try. They sent me a free impression kit and promised to stop my subscription until I get the impression right. I still got a massage that they are trying to take 148 pounds from my account despite promising to pause my subscription. I cancelled the treatment and later got a form to fill explaining why I am cancelling the treatment.it a month and I have not received any message or refund . It is a frustrating.

24 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Very pushy with sales technique and not…

Very pushy with sales technique and not sure how safe they are due to not even having to visit a dentist. I made an appointment for a free consultation to see what my options were after already consulting the dentist. I was greeted by a very enthusiastic women asking me a lot of questions about why I wanted aligners. She then proceeded to take photos and then popped off to see the orthodontist. She the came back very happy, more happier than I was, about me being approved for a plan. She then went through the plan and discussed my options. I was fine with this and then said I do not want to proceed with anything today. After saying this she then progressively asked me why, and I said at the start I want to start my smile journey. This then infuriated me further, it was like she was trying to trap me into paying something because I said I wanted to start my smile journey. She then asked me some very personal questions about when I get paid and if my fiancé will be paying for the treatment, again I thought this was very invasive and none of her business. She kept pushing me to put a deposit down which I did not want to and going through the Klarna payments. I told her again I am here to explore my options not just give you money. I felt very pushed and I am glad I have not gone with them after reading other reviews about them going radio silent after a sale. There is a reason why dentist are more expensive. Please be carful everyone.

22 de outubro de 2024
Opinião espontânea
logótipo da Smile Correct Club

Resposta da Smile Correct Club

"Hi Molly
Thank you for sharing your feedback. We're sorry to hear that you felt uncomfortable during your consultation, as this is never our intention. Our goal is to provide clear and comprehensive information so that you can make an informed decision about your smile journey.
Taylor, who conducted your consultation, is a valued member of our team. During your session, you expressed interest in starting your smile journey, which indicated to us that this was something you genuinely wanted. Taylor's role was to guide you through the process and help ensure that you were fully informed about the options available to you. We apologise if you felt the approach was too forward, but I can assure you that the aim was to support you in receiving the treatment you expressed interest in, not to pressure you into making a decision.
If you have any further questions or would like more time to explore your options, we’re more than happy to assist. We appreciate your feedback and are committed to improving our service and communication to ensure a comfortable experience for all patients."

Classificada 2 em 5 estrelas

Wouldnt recommend

I paid my deposit to receive the box to take impressions. Unfortunately it was difficult for me to put them in my mouth and keep them in so I struggled. I have decided to go to a local dentist instead where the process is a lot easier. I cancelled within the notice period and it’s been 5 weeks with no refund. I have called and messaged multiple times but I have not yet received any of my refund. They said it would take up to 10 working days but it’s been a lot more than that. Not sure if there is a long list of people that have cancelled or they are just delaying the refund?

27 de setembro de 2024
Opinião espontânea
logótipo da Smile Correct Club

Resposta da Smile Correct Club

Hello,
Thank you for sharing your feedback with us.
I’m glad to hear you found a solution that suits your needs.

While our impression kits have undergone many improvements to enhance their usability, we understand that the process can still be challenging for some.

We would have been happy to explore ways to assist if we had known about your concerns sooner.

Your refund was indeed processed, though just outside the stated timeframe.

We apologise for any inconvenience caused by this slight delay and thank you for your patience during the process.

Classificada 1 em 5 estrelas

The reviews are all fake

The reviews are all fake please don’t fall for it, had a nightmare getting my refund it’s 100% a scam. Look at all the reviews, similar language and no difference between them. They can’t pull the wool over everyone’s eyes…

2 de julho de 2024
Opinião espontânea
logótipo da Smile Correct Club

Resposta da Smile Correct Club

Thank you for your feedback.

We take all patient reviews seriously, and it’s important to us that our customers have an honest understanding of our services. All of our reviews are submitted directly by patients and reflect a variety of experiences.

We’re always open to constructive criticism, as it helps us improve. This review seems to have been left to purposely tarnish our reputation, which we cannot accept as genuine.

If you experienced any difficulties with your refund, we sincerely apologise.

Please feel free to reach out to us directly, as we're committed to resolving any outstanding concerns.

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