sMiles Better Opiniões 67

TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

The denture is ill fitting even after they tried to make it fit better after many attempts. No offer of replacement and considering what they charge is shocking. This company thrives on ripping off ol... Ver mais

Classificada 5 em 5 estrelas

Right from the word go everymember of the team have been fantastic. The care and courtesy shown by all is second to none. I went in with severe dental issues due to malpractice from former dentist. T... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Rebecca has been our dentist for many years and she is great. I needed an emergency filling but Rebecca was booked-up so I saw Alex, who was equally great! I feel absolutely confident with this prac... Ver mais

Classificada 5 em 5 estrelas

Smiles better what a fantastic place highly recommend anyone wanting dentures.from start to finish absolutely amazing.all staff are so attentive kind And take care of you The minute you Walk through t... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Dentista

Escrito pela empresa

At sMiles Better, dentistry isn’t just our job; it’s our passion. We believe in catering to the unique needs of every patient, and we take pride in creating a relaxed, calm environment. Going beyond the conventional is part of our ethos, ensuring that you, the patient, have the best possible experience. We offer a variety of payment and finance options, including plans up to 5 years and 0% interest-free financing, to suit every budget. We look forward to welcoming you to sMiles Better soon.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

67 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

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Classificada 5 em 5 estrelas

Smiles better what a fantastic place…fabulous

Smiles better what a fantastic place highly recommend anyone wanting dentures.from start to finish absolutely amazing.all staff are so attentive kind And take care of you The minute you Walk through there door.sal is so funny puts your needs first amazing beautiful lady a credit to your company.rita is so down to earth And such a lovely person coffee always on tap.still in My after Care at the moment And They are so caring And nothing is to much trouble.thankyou team smiles you are the best xx

27 de novembro de 2024
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Resposta da sMiles Better

Diane. Thanks so much for taking the time to write such a lovely review. It means so much to me and the team. We are delighted you’re happy with the treatment you received. Romi 😊

Classificada 1 em 5 estrelas

Terrible product and customer service

My email to Smiles Better which was ignored, my complaint will not be addressed other than with a standard disclaimer, which in legal terms is the middle finger to customers.

Disappointed in your service and reply, how many times do you want me to return, on my last visit John had to apply a large amount of adhesive to stop the Denture from falling out of my mouth before leaving the treatment room. I was promised a denture that didn't require adhesive due to your award winning suction technology yet my denture is exactly the same as my old denture no suction what so ever. I was told just like implants you can eat and chew, if I attempt to eat even with adhesive the Denture will fly out in seconds. So you now offer implants to achieve a fit, can ask at what cost, ballpark figure will do and also what contribution Smiles Better will make towards that cost. You have to accept the denture provided to me just doesn't work. Mos did 2 refits and both times the denture did not come close to fitting, Mos attitude was appalling, he just said try it and come back in 2 weeks even though the Denture was in my hand as I left. John then did a rebase and refit and watched as the Denture just fell out yet again, and as mentioned earlier in this email he had to apply three drops of adhesive to get the thing to stay in.

Again I request a refund or a 100% guarantee that the next adjustment/refit will produce a Denture that fits without adhesive and contains your award winning suction technology (just like Margaret in the advert where John cannot get the Denture to come out and boasts no adhesive no clips and look at the fit).

I await your response before considering booking an appointment, also disappointed it has taken you 10 days to reply I realise that's your policy but its poor customer care for me to have to chase, a phone call would be better for your reputation. Please respond to these concerns raised here, rather than a standard covering response.

12 de novembro de 2024
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Resposta da sMiles Better

Thank you for sharing your feedback. We truly value hearing from our patients, as it helps us continue to refine our services and provide the best possible care.

We understand how vital a well-fitting denture is to your daily comfort and confidence. While we strive to achieve the best possible fit for every patient, it’s important to note that individual results can vary due to factors such as bone structure, gum volume, and other unique traits of the mouth. These factors can sometimes influence the performance of the suction techniques we employ.

We are sorry to hear that your experience has not met your expectations, despite multiple adjustment appointments. The adjustment process is an essential step in fine-tuning the fit of dentures, as each person’s oral anatomy can present unique challenges. That said, we recognise that this process can be frustrating and sincerely apologise if you felt let down at any point.

Regarding adhesive use, our goal is to reduce reliance on it whenever possible. However, in certain cases, additional support may be required due to individual oral characteristics. Your enquiry about implants is important, as they can provide a more stable solution for some patients. We would be happy to arrange a consultation to discuss options, costs, and whether this might be a suitable next step for you.

We also want to address your concerns about communication. While we aim to respond within our set timeframes, we understand that waiting can be frustrating. We appreciate your patience and take your feedback on this matter seriously.

To move forward, we would like to invite you to book a follow-up appointment, where we can assess your concerns in detail and explore solutions tailored to your needs. Our team is committed to resolving this matter and ensuring you have the best possible outcome.

Thank you again for bringing this to our attention, and we look forward to working with you to find a resolution.

Smiles Better Team

Classificada 5 em 5 estrelas

What an amazing experience and…

What an amazing experience and transformation I can't thank the staff enough, made me feel welcome and reassured me throughout the whole procedure the end result having a beautiful natural smile again. Highly recommended 👌 👍

4 de junho de 2024
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Resposta da sMiles Better

Thank you so much for your kind words and fantastic review! We're thrilled to hear that you felt welcomed and reassured throughout your experience with us. It's incredibly rewarding to know that you're happy with your new, natural smile. Your recommendation means the world to us.

Smiles Better Team




Classificada 5 em 5 estrelas

Good efficient and knowledgeable…

Good efficient and knowledgeable service. Repaired within 90 minutes. Very happy.

8 de novembro de 2024
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Resposta da sMiles Better

Thank you for your feedback! We’re so glad to hear you were happy with our quick and efficient service. If you ever need assistance in the future, we’re here to help! Smiles Better Team

Classificada 5 em 5 estrelas

Great experience

My wife and myself both had new dentures made and fitted very close together.
The reception staff were great in making our appointments for the same time.
Also making you comfortable in the waiting area with coffee.
John roebuck who made our teeth was great, (very experienced).
My teeth were completed before Debbs, that give me a great opportunity to have small adjustments done on Debbs last couple of appointments.
As a result we are both very happy with the results.
We would recommend anyone to do as we did,
Take the 35% discount, (pay in full)
Choose the (Utra grip ultimate) package.
The 5 year guarantee is great peace of mind, and have no worries about them closing,
They offer a great service and will continue to do so for a long time.

Thx again
Frank/Debb

2 de outubro de 2024
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Resposta da sMiles Better

Frank & Debb,

Thank you for your kind words! We’re so happy to hear that both you and Debb had a great experience, and that John’s work and the Ultra Grip Ultimate package have provided you with the comfort and peace of mind you deserve. Your recommendation means a lot to us!

If you ever need anything, we’re here to help. Thanks again for choosing us! Smiles Better Team :)

Classificada 1 em 5 estrelas

Romi

Romi. You are a bully threatening women wit court action you took over £3000.00pounds promising dentures that will stay in place after several years they still don't fit properly or stay in are you a scammer????

2 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

From start to finish service was first…

From start to finish service was first class. Highly recommended.

29 de agosto de 2024
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Resposta da sMiles Better

Thank you so much for your kind words! We're thrilled to hear that you had a first-class experience from start to finish. Your recommendation means the world to us! Looking forward to serving you again in the future. Smiles Better Team

Classificada 5 em 5 estrelas

I had my last visit to Smiles Better…

I had my last visit to Smiles Better team yesterday. My dentures fit perfectly and I am more than happy to recommend them. The team are absolutely brilliant from start to finish. Thankyou to everyone involved, I've had so many compliments so the the results speak for themselves. So happy

8 de agosto de 2024
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Resposta da sMiles Better

Thank you so much for sharing your experience! We’re delighted to hear that your dentures fit perfectly and that you’re receiving so many compliments. It’s wonderful to know that our team could make such a positive impact. We truly appreciate your recommendation and kind words. It was a pleasure to serve you, and we're so happy that you’re happy! Smiles Better Team

Classificada 5 em 5 estrelas

Great experiance,friendly and helpful…

Great experiance,friendly and helpful staff had to return for alteration which was no trouble at all they just want you to be happy with your dentures thank you all .very happy customer
Pam Williams

21 de fevereiro de 2024
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Resposta da sMiles Better

Thank you so much, Pam, for your wonderful feedback! We're thrilled to hear that you had a great experience with our team. It's our priority to ensure you're happy with your dentures, and we're glad that the alteration process was smooth for you. We appreciate your kind words and look forward to serving you again in the future. Thank you for being such a happy customer!

Classificada 5 em 5 estrelas

Brilliant experience

Brilliant experience, explained every step, made me feel so relaxed. Got my smile back, thank you so much 😊

10 de abril de 2024
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Resposta da sMiles Better

Joanne. Thanks so much for your 5 star review. We’re delighted your happy with the treatment that you received. 😊

Classificada 5 em 5 estrelas

Great staff very accommodating very…

Great staff very accommodating very friendly gave me some great advice would definately recommend them. Even gave me a refund for my initial consultation which was so kind of them very professional company and so helpful.

26 de junho de 2024
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Resposta da sMiles Better

Thank you for your kind words! We're glad our staff could help and that you had a positive experience. We appreciate your recommendation.

Classificada 5 em 5 estrelas

Honest opinion on Smile Better

From the very first consultation visit I was put at ease by the friendly and knowledgable staff, I had partial dentures made upper and lower, temporary ones at first while my gums healed from the teeth I had to have out. At every step John explained the process and what to expect and when I got my permanent ones he explained that they may need adjustment ,I went today and there was a little adjustment needed but as soon as I put them back in I knew they would be fine.I was told that I can go back at anytime if needed and to go back after a year for a check on the fit, I am very impressed with the service and would recommend anyone to go for a consultation ,all the staff are amazing and helpful .

30 de maio de 2024
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Resposta da sMiles Better

Jean. It’s so kind of you to take the time and to leave such a lovely review. It means so much to all the team and makes our job so worthwhile. We’re delighted you’re happy with your new smile. 😊

Classificada 5 em 5 estrelas

Fabulous place

Been for my consultation today and am absolutely blown away with this place! I was a little bit nervous, but the minute you walk in you’re made to feel welcome. The reception area is personal and not at all clinical and the girls are so friendly and chatty (feels like you’ve known them for ages).
I saw Moiz who was super professional and completely put me at ease, he explained everything to me and gave me a thorough examination, couldn’t have wished for a better experience. Then I went to see Romi (who is adorable), again super professional, very helpful and knowledgeable (and also quite funny, which immediately puts you at ease). My experience today I would give 100%, couldn’t fault it!

13 de maio de 2024
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Resposta da sMiles Better

Julie thanks so much for such a kind review. It means so much to all the team. 🙏🏼

Classificada 5 em 5 estrelas

Good

I have just finished treatment at Smiles Better I am very pleased with the result. Having dentures made previously that I was not happy with Pasquel remade another set that are perfect. Nothing was too much trouble for them to get the best outcome. Would recommend them

8 de março de 2024
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Resposta da sMiles Better

Thank you so much for sharing your experience with us! We're thrilled to hear that you're pleased with the outcome of your treatment at Smiles Better. It's fantastic to know that Pascal and the team went above and beyond to ensure you got the perfect set of dentures. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need anything in the future, don't hesitate to reach out.



Classificada 5 em 5 estrelas

Amazing service

Amazing service. I was a little nervous after years of ill fitting dentures but they put me at my ease straight away. They explained every step of the procedure in a way I could understand. Listened to me when I explained my fears ect. I now have an amazing smile and my confidence back. Highly recommend this fantastic practice. Fantastic warm and welcoming staff

9 de junho de 2023
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Resposta da sMiles Better

Julie. Thanks so much for your kind words and for taking the time to write such a kind review. It means so much to the whole team and makes our job so worth while.
sMiles Better 😊

Classificada 5 em 5 estrelas

Fantastic

Fantastic service from all the team, Romi, John, Rita and Pasqal. They are so friendly and helpful and make you feel at ease from the outset, can’t thank them enough for giving me my smile back 🙏

14 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Everyone at smiles Better are very…

Everyone at smiles Better are very helpful and friendly. They put you first and put you at ease. They are extremely professional at all times. They are happy to see you as many times as you need and nothing is a problem for them. I am extremely pleased with my experience from start to finish and extremely pleased with the end result, great job thank you so much. Keep up the good work.

2 de fevereiro de 2024
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Resposta da sMiles Better

Thanks so much for such a kind review. It means so much to all the team. Its reviews like this that make our job so rewarding!!!

The sMiles Better Team 😊

Classificada 5 em 5 estrelas

I can highly recommend Smiles Better

I can highly recommend the services at Smiles Better. Extremely satisfied with the bespoke treatment I received. All who work there are very friendly and reassuring. Had several appointments to ensure the finished result would be to my liking and it certainly is.

9 de novembro de 2023
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Resposta da sMiles Better

Elaine. We’re delighted you are so happy with the treatment received and thanks so much for taking the time to leave us such a nice review.
smiles Better 😊

Classificada 5 em 5 estrelas

I am more than happy with the service I…

I am more than happy with the service I received from John, Rita and Sal, all of whom were friendly and efficient. I am also delighted with my new dentures. Many thanks.

13 de novembro de 2023
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Resposta da sMiles Better

Philip thanks so much for your 5 star review and kind words. 🙏🏼🙏🏼🙏🏼

Classificada 5 em 5 estrelas

Can't praise this company enough

Can't praise this company enough. It has been a very emotional 12 months. I lost my front tooth in an accident and took the opportunity to sort the rest of my mouth out. From the very first visit I was made to feel so comfortable. Every member of the team has treated me with respect and there has been no judgement. I am absolutely thrilled with the end result and would recommend Smiles Better to anyone. Thank you so much for giving me back my confidence and helping me to smile again.

11 de outubro de 2023
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Resposta da sMiles Better

What a lovely review. We are delighted that you are so happy with your treatment and outcome. I’ll pass your feedback onto the whole team as it means so much to us all. sMiles Better🙏🏼🙏🏼

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