Meine ausgewähltes Getränk wurde nicht geliefert (Heisse Schokolade zum Brunch). Nach Rücksprache mit dem Restaurant wurde meine Auswahl nicht übermittelt. Schlechter Kundensupport in der App bzw W... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Eigentlich waren wir immer zufrieden. Leider hat Smood das Angebot an unserem Wohnort praktisch komplett eingestellt. Seltsam, alle Restaurants sind nun bei Uber Eats gelistet, der im Gegenzug während... Ver mais
A empresa respondeu
Auf unserem Account wurde ohne unser Zutun ein Gutschein bestellt und via automatischer Twint-Bezahlung beglichen. Smood wollte diesen Auftrag nicht stornieren. Der Account sei nicht gehackt worden. p... Ver mais
A empresa respondeu
Sehr unseriös! Ware wurde zu erst zu spät und falsch geliefert, anschliessend kalt und unvollständig. Support am Telefon und im Chat erzählen beide etwas anderes und wurden teilweise unhöflich. Ab... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Smood is the Swiss on-demand delivery app. Smood now offers thousands of products for delivery across several categories (shopping, florists, wine shops, parapharmacy and beauty, etc.), all in partnership with iconic local or national brands. With Smood, you can find everything you need and have it delivered in just a few minutes. Smood in figures: +1150 employees, including 1000 salaried delivery staff +25 towns and cities in Switzerland +2500 partner restaurants and shops +4.5 million smiles delivered
Informações de contacto
Chem. du Pré-Fleuri 1-3, 1228, Plan-les-Ouates, Suíça
- 0900 009 009
- marketing@smood.ch
- smood.ch
2,4
Mau
341 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Reactive when there are problems
When there was a problem, they were prompt to solve it satisfactorily via chat
14 de maio de 2023
Resposta da Smood
Thank you for your comment!
We're delighted to hear that you appreciate our service.
See you soon on smood.ch
What happened to Migros?
14 de maio de 2023
Resposta da Smood
Thank you for your review Trustpilot.
Unfortunately we are currently unable to deliver Migros groceries in your area.
Please note that it is possible to order from our partners' supermarkets.
We apologise for any inconvenience caused.
Thank you for your feedback.
See you soon on smood.ch
Waited an hour before following up as…
Waited an hour before following up as my order was still only in sent status. Was told delivery driver was on the way and then 15mins later received a phone call to say my order had to be cancelled due to a 'technical issue'. Used uber eats instead and arrived on time with no issue.
7 de maio de 2023
Resposta da Smood
We apologise for the inconvenience caused by the restaurant's technical problems.
We had to cancel the order as the restaurant could not prepare your order due to this problem.
We immediately refunded your order to the payment method used for payment.
We apologise for any inconvenience caused.
Thank you for your feedback.
See you soon on smood.ch
Orders arrived late and desserts in a…
Orders arrived late and desserts in a bad condition, no customer support. When you finally speak to somebody they promise a refund for the damaged item that never came. Very disappointing. I will order on other platforms from now on.
4 de abril de 2023
Resposta da Smood
Thank you for your feedback.
We are sorry to hear that your product arrived damaged.
As agreed during our telephone conversation, I have taken care of reimbursing you for the dessert in question. I will also add a commercial gesture for the delay.
Once again, our apologies for this disappointment.
See you soon at Smood.
ITALIANO PER FAVORE 🙏
7 de maio de 2023
Resposta da Smood
Ci scusiamo per l'inconveniente. Riteniamo che si tratti di un bug causato dal lancio della nuova versione del sito web.
Segnaliamo immediatamente il problema al reparto tecnico per la correzione.
Grazie per il vostro prezioso feedback.
A presto da Smood
Non parlo tedesco inviate in italiano o…
Non parlo tedesco inviate in italiano o francese grazie 🙏
7 de maio de 2023
Resposta da Smood
Ci scusiamo per l'inconveniente. Riteniamo che si tratti di un bug causato dal lancio della nuova versione del sito web.
Segnaliamo immediatamente il problema al reparto tecnico per la correzione.
Grazie per il vostro prezioso feedback.
A presto da Smood
Great experience no problems..
Great experience no problems... Great customer service
30 de abril de 2023
Resposta da Smood
Thank you for your comment ! We are delighted to hear that you appreciated our service.
See you soon!
Awful service
As usual, the food delivery was over an hour late. this is unacceptable.
28 de abril de 2023
Resposta da Smood
We are sorry to hear that your experience did not meet your expectations.
We apologise and will take your comments into account to improve the quality of our deliveries.
Mais quelle catastrophe!
Mais quelle catastrophe!! 3h30 pour recevoir une commande incomplète !! Le service client est honteux. J’ai été un client très fidèle mais Il ne propose aucun dédommagement et vous font payer pour les appeler. Les 3 dernières commandes ont été une honte. Je déconseille vivement ce service. Passez votre chemin c’est un conseil à prendre. Optez pour un service qui propose des remboursements en cas de problème et qui ne vous prenne pas pour des abruti. Plus jamais je prendrai un Smood !
2 de abril de 2023
Opinião espontânea
Resposta da Smood
Merci d'avoir pris le temps de laisser votre avis.
Nous sommes navrés d'apprendre que votre expérience ne fut pas à la hauteur de vos attentes. Comme convenu par téléphone nous vous avons crédité un geste commercial supplémentaire pour la gêne occasionnée par ce retard.
N'hésitez pas à nous faire part de vos remarques afin que nous continuons à améliorer notre service.
Very satisfactory service
Lots of choices in restaurants; always good service in delivery and communication
1 de maio de 2023
Smood are absolutely atrocious
Smood are awful. And they are getting worse and worse. Every time you order, even if you order hours in advance, the food arrives very very very late and very very very cold. If you complain they give you a token amount back in your smood wallet. This particular time, the driver arrived over an hour late (and 2 hours after I'd been notified by email that the food was ready) and managed to spill to the two main courses over the floor in front of our building. We were left with rice and cold, completely inedible starters containing seafood, which meant we had to get food from somewhere else at 10pm on a Sunday! Their response was first to just refund us the cost of the two spilt dishes to our Smood wallet. Having complained they will refund those dishes to our bank account but it's not good enough. Never ever ever ordering from them again, they are DIRE.
30 de abril de 2023
Excellent service
30 de abril de 2023
Resposta da Smood
Merci pour votre commentaire positif ! À très vite sur notre plateforme !
Delivery way too expensive
30 de abril de 2023
I regret wasting so much money on such…
I regret wasting so much money on such a terrible service. Always late, regularly forget items and absolutely took ages to get a refund. I’ve never deleted my account so fast and will never use them again.
23 de abril de 2023
Toujours efficace et sympathique
28 de abril de 2023
Resposta da Smood
Merci pour ce retour positif ! Nous sommes ravis de savoir que vous appréciez notre service. À très vite ! :)
Très bon service de livraison.
Très bon service de livraison.
SAV très (pro)réactif.
24 de abril de 2023
Resposta da Smood
Merci pour votre commentaire ! Nous sommes ravis de savoir que vous appréciez notre service. À très vite ! :)
Je suis client smood depuis le début de…
Je suis client smood depuis le début de l'aventure et je commendais très régulièrement. Je vous avoue que j'ai remarqué une baisse dans la qualité des livraisons. Les livreurs arrivent souvent en retard, à la mauvaise adresse ou même parfois laisse le repas devant la (mauvaise) porte.
27 de abril de 2023
Resposta da Smood
Bonjour ! Merci d'avoir pris le temps de laisser votre avis. Nous sommes navrés d'apprendre que votre expérience ne fut pas à la hauteur de vos attentes. N'hésitez pas à nous faire part de vos remarques afin que nous continuons à améliorer notre service.
Délais de livraison
Les délais de livraison annoncés ne sont plus respectés est peuvent dépasser 1h de plus.
20 de abril de 2023
Resposta da Smood
Bonjour ! Merci d'avoir pris le temps de laisser votre avis. Nous sommes navrés d'apprendre que votre expérience ne fut pas à la hauteur de vos attentes. N'hésitez pas à nous faire part de vos remarques afin que nous continuons à améliorer notre service.
A Experiência Trustpilot
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