My husband and I recently returned from our trip to "Rome to Milan" and it was wonderful!! We took in 5 different regions of Italy in 10 days and did not feel rushed. Jack and Kate took extra good ca... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Smoothred listens to what you want and then takes the time to design a trip exactly for what you need. They build amazing experiences. Additionally, I never felt pressured to make any decisions.... Ver mais
A empresa respondeu
SmoothRed planned a trip for myself and my elderly mother to Paris and Tours. There were extra factors to consider throughout the week, such as wheelchair access and limiting walking. Everything went... Ver mais
A empresa respondeu
I spent two weeks in France with a dear friend of mine and the experience was fabulous. SmoothRed set us up with a great experience in Avignon, a personal tour, and a personal sommelier for a tour of... Ver mais
A empresa respondeu
Informações sobre a empresa
- Agência de viagens
- Visitas guiadas culturais
- Agência de visitas guiadas
- Agência de turismo
- Operador turístico
Escrito pela empresa
For over two decades, SmoothRed have been creating tailormade wine holidays and bespoke travel experiences. With over six generations’ worth of experience and connections in the wine industry, we specialise in wine travel and custom journeys around Europe and South America, tailored to each and every individual client. Our success is rooted in the lasting relationships we've cultivated with winemakers, local guides and trusted suppliers. By partnering with those who share our passion for travel, we're able to provide exceptional service and create seamless experiences with 24/7 support. To learn more, please visit www.smoothred.com
Book with Confidence
24/7 Support and Financial Peace of Mind
Our team of 20, speaking 12 languages, offers 24/7 support while you're abroad with a premium concierge service. Additionally, all our experiences with flights are ATOL protected and we're members of ABTA, the leading travel industry association.
Informações de contacto
SmoothRed, Tintagel House. 92 Albert Embankment SE17TY, SE1 7TY, London, Reino Unido
- +44 (0)20 88774940
- sales@smoothred.com
- smoothred.com
4,9
Excelente
224 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
SmoothRed arranged a full itinerary for…
SmoothRed arranged a full itinerary for our special anniversary tour of South America and we were astonished at the detail and attention they spent on making it a memorable trip. They chose fabulous hotels and organized a full selection of fascinating guided tours of real interest and their system always seemed to be a step ahead of our progression through the itinerary. Astonishing level of personal attention and things went utterly smoothly - it was magic and marvelous. V well done!
1 de novembro de 2025
Opinião espontânea
Resposta da SmoothRed
Dear Roger & Rosie,
Thanks very much for writing such a lovely review about your trip through South America. We loved looking at the photos you sent across in The Atacama & The Iguazu Falls; it certainly looks like you had a fabulous time.
We're so pleased that you've created such special memories and would love to help you plan another adventure soon.
Best wishes,
Chris, Carola and the SmoothRed Team
Brilliant tour of Uruguay vineyards
For years, we'd planned to go to Uruguay specifically to drink Tannat wines, but it hadn't happened for a lot of reasons including our total ignorance of South America. Then I came across Smooth Red, got in touch, and they organised everything. Beautifully. The vineyards were great, the accommodation was great, the drivers were great, the food and wine were great. You can see a pattern here. The only thing that wasn't great was the weather and I can't justifiably blame them for that! Thank you, Smooth Red for a truly memorable week.
20 de outubro de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Claire,
Thank you so much for leaving this wonderful, 5-star review of your trip to Uruguay!
We're delighted to hear that you loved everything from the vineyards to the hotels, the drivers to the food. This is such an exciting South American destination and we're so glad that your trip exceeded expectations.
Whenever the time is right, we're here and ready to craft your next SmoothRed adventure!
Best wishes,
Chris, Carola and the SmoothRed team
Road trip through Spain
Jack and team curated a fabulous trip for us to Spain. We discussed how we liked to travel and what we hoped to see and do while there, and they did not disappoint! Highly recommend! The app provided to follow all details was A+ quality, which made it even better.
8 de setembro de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Kim,
Thank you so much for taking time to write this lovely 5-star review! We're so glad that you had a great time on your adventure through Spain.
We love getting to know what each of our clients wants out of a trip, so we're always happy to hear that we delivered exactly what you hoped for. Our app is a point of pride for us, so we're glad that you felt it was helpful and made for a seamless journey.
Whenever you're ready, we're looking forward to helping plan your next adventure!
Best wishes,
Jack, Andreea and the SmoothRed team
Thank you Jack and Smooth Red
The itinerary and the progression of the trip was in perfect order.
Porto was beautiful and the ancient areas so interesting. The people in Porto are about the kindest people we have ever experienced.
The hotel was very good. Perfect location. The breakfast was great as they would cook what you would like.
Igor our tour guide fantastic! Duoro valley was the highlight maybe two days there which includes a night stay. The extra day in Porto wasnt necessary.
Thank you for the down days throughout the trip.
San Sebastián maybe hands down the most beautiful place we’ve ever been. The hotel exceeded the Fairmont's and Ritz’s we have stayed in. Incredible.
The Spanish Basque Country side was spectacular. The day at the pig farm over the top. Loved it loved it!
All the guides were perfect. Sincerely. Kind, knowledgable, fun, interesting, etc etc….
Finally Bordeaux, how amazing. Everything we saw , experienced, especially the cooking class, perfect.
Maybe a winery on the left bank, but I prefer more cab blend so a little biased.
All the restaurants were exceptional. We really never had even an average meal the entire trip.
You prepared and arranged everything beyond what we have ever experienced.
Thank you again and when we are ready for another adventure we will reach out to you.
26 de setembro de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Jesse,
Thank you so much for your kind words. It’s wonderful to hear how much you enjoyed your trip through Porto and the Douro Valley, San Sebastián and Bordeaux!
We’re thrilled the hotels, guides, and culinary experiences exceeded expectations, and that the pig farm day was such a standout experience. Your thoughtful feedback means a lot to us and we will pass it along to our guides and hotel partners.
We can't wait to help craft your next adventure when the time is right!
Best wishes,
Jack, Andreea and the SmoothRed team
Bordeaux Visit
Strong hotel and restaurant choices. Well organised. Good app. Service when needed mid holiday. Good high end service.
26 de setembro de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Andy,
Thank you so much for your review! We’re so pleased you enjoyed Bordeaux and appreciated the hotel and restaurant selections. We take a lot of pride in our travel app and it's great to hear you found it helpful.
We always aim to deliver a seamless experience for our clients and look forward to helping plan your next adventure!
Best wishes,
Jack, Matias and the SmoothRed team
Superb week in the Basque Country
Just back from a lovely week in the Basque Country. It was our first time using Smooth Red but we wanted a high quality tailored trip with an emphasis on Food and Wine and Smooth Red delivered in spades.
A big shout out to Jack who helped us put the trip together and was on-hand throughout and to the back-office team who made it all happen.
The local guides and winery tours were excellent, the transfers went without a hitch and the hotels were amazing. The Marques de Riscal hotel is an architectural marvel and well worth spending a couple of nights in and San Sebastián was a foodie and cultural revelation - We absolutely loved it. Thank you.
Having been converted to Smooth Red we are now counting down the days to our next trip to Argentina and Chile in the Spring of 2026
22 de setembro de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Phil,
Thanks so much for taking the time to leave us such a glowing review, we’re delighted to hear you had such a superb week in the Basque Country! It's always fun to plan a trip with that perfect blend of food, wine, and culture.
We’ll be sure to pass on your kind words to our guides and partners — it's great feedback for us and they’ll be so pleased to hear they helped make your experience memorable. Marqués de Riscal in particular is an absolute showstopper and we're glad you loved it.
We're already looking forward to your next trip to Argentina and Chile in the spring!
Best wishes,
Jack R, Jack S and the SmoothRed team
Smooth Red is incredible!
From planning, to execution and follow-up, Smooth Red was meticulous in providing the highest quality service. Jack listened to our preferences and worked with me to create our very special, curated trip . Matias ensured no detail was overlooked. Our local guides were so knowledgable, personable and absolutely wonderful . Our drivers were highly professional and punctual. Smooth Red monitored every step of our trip and kept in contact. Smooth Red is incredible!
25 de setembro de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Joanne,
Thank you so much for your lovely five-star review! We’re thrilled to hear that your trip was so special and seamless from start to finish. It was a real pleasure working with you to bring your vision to life, and we’re so glad you felt supported every step of the way.
We’ll be sure to pass on your lovely feedback to our guides and drivers, too.
Looking forward to helping you plan your next SmoothRed adventure!
Best wishes,
Jack, Matías and the SmoothRed team
Wonderful vacation!
Smooth Red put us in wonderful properties during our UK vacation, especially on Isle of Skye and in Oban. They also handled a problem with our rented automobile, which saved us from having to worry with it ourselves. Using Smooth Red saved us countless hours both before and during our vacation.
25 de agosto de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Sally,
Thanks so much for your kind words! We're thrilled you enjoyed your Scottish adventure and that the Isle of Skye and Oban exceeded expectations. It's also great to hear that you loved all of your hotels throughout your journey. We're so glad that we could take the stress out of the car issue too — that's exactly why we're here.
We look forward to planning your next adventure!
Best wishes,
Ryan, Harry and the SmoothRed team
Family trip to London & Paris
Everything about our experience with SmoothRed was stellar. When we were planning the trip, Marieke met with me multiple times to hear about our interests and preferences and went through several iterations of an itinerary to be sure we got to do and see everything we wanted. The handover to the Client Experience Team (led by Eugenia for our trip) was seamless, and they perfected the details - down to making dinner reservations for us each night at a variety of restaurants. The app was amazing - keeping all of our information in one, easy-to-access place. We had several dinner reservations that were canceled on our trip, and the SmoothRed team quickly booked new reservations and updated the app for us. Our experiences on vacation were wonderful - every tour and suggestion was great. We could not have been more pleased with SmoothRed and will definitely use the company again for future travel!
14 de agosto de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Sarah,
Thank you so much for your kind words! It was such a pleasure working with you to shape this trip into something truly special and we love that you felt everything worked seamlessly. We're so glad that you enjoyed our travel app and that it made the experience easier for you on the go.
Knowing that every tour and recommendation hit the mark means the world to us. We’re so glad that your experience was everything you hoped for (and more!), and we can’t wait to help you plan your next adventure.
Best wishes,
Marieke, Eugenia and the SmoothRed Team
France wine country
Our trip through various regions of France was very well coordinated and well planned out by the SmoothRed team. Hotels were great, the transfers were seamless and the trip choices were well thought out. Would definitely use them again.
15 de julho de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Harry,
Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your trip through France and that everything went according to plan. It's great to know that you found the hotels, transfers, and trip choices to be excellent.
We look forward to helping you plan your next adventure!
Best wishes,
Ryan, Carolina and the SmoothRed team
DOURO VALLEY
DOURO VALLEY
This was our second holiday with Smooth Red and as expected it lived up to all expectations.
Hotel, wine tours and guides were all excellent.
Jack and Carola @smoothred couldn’t be more helpful organising even with a few last minute changes.
Highly recommend….
21 de julho de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Brian,
Thank you so much for your lovely review! We're thrilled that your second holiday with SmoothRed lived up to all your expectations. It's great to hear that you enjoyed the hotel, wine tours, and guides, and that things ran smoothly even with those few last-minute changes.
For your next adventure, we're really looking forward to crafting a fabulous trip to Tuscany! With its rolling hills, rich history and of course, renowned Brunellos, it's a must-visit for any wine lover.
Best wishes,
Jack, Carola and the SmoothRed team
Five stars all the way around
Five stars all the way around. Smooth Red took care of planning all of our accommodations. It was extremely helpful to have airport transfers booked. We did a Loire Valley wine tour in France. We had a private tour with a local wine expert. We stayed in a beautiful French chateau. I highly recommend using them to plan your travel!
25 de julho de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Mary,
Thank you so much for your glowing review! We're glad that you had a fantastic experience with SmoothRed and enjoyed your Loire Valley wine tour. We're also thrilled to hear your private guide and château stay were such highlights of your trip.
We can't wait to put together some ideas for a trip around northern Italy, focusing on Venice, as we chatted about on the phone. This area offers a completely different style of wine tours, picturesque landscapes, and of course, the city itself is a must!
Thank you again for choosing SmoothRed.
Best wishes,
Eustya, Carolina and the SmoothRed Team
Wonderful Experience in Provence and Nice
SmoothRed did a great job planning my family’s vacation to the south of France this Summer. They provided excellent hotel recommendations both for Aix and Nice, arranged wonderful tour guides for each day of the trip, and helped a lot with the logistics of moving a family od five around France. Their app was easy to use and well designed, and they were always available if we needed anything. I would definitely use them again for another trip.
22 de junho de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Mark,
Thank you so much for your review! We're so glad to hear that you and your family had a great experience in Provence and Nice. It was our pleasure to create your bespoke trip and we're delighted you enjoyed all the recommendations and arrangements.
Thank you for the wonderful feedback on our app — we take great pride in its seamless itineraries and design. Your kind words mean a lot to us and we can't wait to help plan your next journey!
Best wishes,
Jack, Andreea and the SmoothRed team
Scotland to London to Wimbledon.
We spent 15 days in Scotland, London and Wimbledon. Scotland exceeded our expectations. The assistance and planning with SmoothRed was flawless. Guides and tours were great and informative. Accommodations were nice.
Kate, at SmoothRed made sure each detail was taken care of, including reservations for dinner and directions to get to and from events such as Wimbledon.
The app was simple to follow and defined each days activity and suggestions of where to visit on our free days. It was an excellent trip.
22 de junho de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Gary,
Thanks so much for your review! We're thrilled to hear your trip to Scotland, London, and Wimbledon exceeded your expectations. It's wonderful to know that you found the guides and tours both great and informative.
We're so glad that Kate's attention to detail, from dinner reservations to directions for events like Wimbledon, made for such a smooth journey. It's also great to hear that you found our app simple to follow, with clear daily activities and suggestions for your free days.
We look forward to helping you plan your next adventure!
Best wishes,
Marieke, Kate and the SmoothRed team
Ireland and London Experience
The folks at SmoothRed planned a wonderful 5-Star Experience in Ireland and in London. Our Drivers, Tour Guides and Hotels were top-notch.
We are "Foodies". SR's restaurant suggestions were wonderful!
We are already working with SR for a future trip!
Cheers!
23 de junho de 2025
Opinião espontânea
Resposta da SmoothRed
Dear John,
Thank you so much for your kind words! We're thrilled to hear that your Ireland and London experience was everything you'd hoped for — and more. It’s especially lovely to know our drivers, guides, and hotel selections made such a great impression, and that our restaurant recommendations hit the mark!
It means a lot that you're already planning your next adventure with us. We can’t wait to help you craft your return journey to further explore Ireland's west coast!
Best wishes,
Chris, Matías, SmoothRed Team
Smooth Red and Champagne, France-A Perfect Match!
Smooth Red planned an incredible trip for us to the Champagne region. From coordinating first class lodging, to booking drivers and reserving private tours at the best champagne houses in France, they exceeded our expectations. We didn’t have to worry about anything! They even have an app that we were able to access prior to and throughout our trip which allowed us to review all of the details of the daily schedule as well as contact information for our drivers. I would highly recommend Smooth Red! Such a collaborative process to book an unforgettable trip.
10 de junho de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Laurie,
Thank you for such a lovely review! We’re so pleased to hear that your Champagne getaway was everything you hoped for, and that the planning process felt smooth and stress-free from start to finish.
It was a pleasure helping you explore some of the region’s finest tasting rooms and vineyards, and we’re thrilled the app made it easy to stay on top of your daily itinerary.
We're looking forward to working with you again to craft your future trips to Spain, Portugal and Italy as we discussed!
Warm wishes,
Chris, Andreea and the SmoothRed Team
Perfect Wine-Lovers Trip to Burgundy
SmoothRed designed a perfect wine exploration vacation in Burgundy for a large family group of 12. Their exceptional skills include listening to the client and designing what the client wants and managing operations and changes during the trip. The tours and meals were exactly what we wanted, with fantastic access to great Domaines and wine tasting experiences. The logistics of visiting vineyards all over the Côte d'Or, Côte Chalonnaise, Jura, and even Alsace were immense with such a large group, but they managed it perfectly. This is my fourth trip with SmoothRed and I will do more in the future!
5 de junho de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Jason,
What a wonderful review to read! Thank you so much for trusting us with your fourth SmoothRed adventure, and for bringing such a large family group to explore Burgundy's treasures.
We're absolutely delighted that our team delivered exactly the wine exploration experience you envisioned. Coordinating logistics for 12 guests is quite the undertaking, but hearing that your family loved discovering all the different domaines makes every detail worthwhile.
We're so glad that you continue to enjoy your trips with us, and we're already excited about planning your next wine adventure together!
Best wishes,
Marieke, Carolina and the SmoothRed team
Trip to Beaune
Thank you, SmoothRed, for an excellent trip to Burgundy. It was thoroughly enjoyed by all 34 of our group. The Itinerary was excellent, thank you, Jack for designing the trip we discussed and wanted. It ran like clockwork and efficiently. Particular thanks to Andra and Marjorie, who were charming and made sure it all went smoothly. The trip was a great success due to the detailed planning and execution by SmoothRed, which was greatly appreciated by all, and particularly by me.
12 de maio de 2025
Opinião espontânea
Resposta da SmoothRed
Hi William,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that your group’s trip to Burgundy was such a success. It was a real pleasure to design the itinerary just as you envisioned, and we’re thrilled it all ran smoothly.
We're so pleased to hear that you enjoyed Andra and Marjorie's company and that they helped ensure your group had a great time.
Your incredible experience is exactly why we love what we do, and we can’t wait to help you plan your next trip!
Best wishes,
Jack, Andra, Marjorie and the SmoothRed team
Smooth Red provided for an amazing travel experience
The team at Smooth Red did an amazing job helping us plan and implement our trip to France which included stops in Loire Valley, Normandy and Paris. The team of Carolina Canullo and Karmen Sipos were excellent - together they researched, developed and managed all the arrangements for us. Their professionalism, timely & clear communications and attention to details were truly "the" best!! We look forward to planning a future trip using Smooth Red Services.
26 de maio de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Susan,
Thank you so much for your kind words! We're absolutely thrilled to hear you had such a wonderful experience exploring the Loire Valley, Normandy, and Paris with us.
It was a true pleasure to help bring your French adventure to life. Your appreciation for our attention to detail and communication means the world to us.
We can’t wait to help you plan your next unforgettable journey!
Best wishes,
Jack, Carolina and the SmoothRed team
Exceptional London experience
SmoothRed put together an amazing trip in London for me and my parents. They listened to the accommodations we needed and all the sightseeing we wanted to do while in London. The chose a wonderful hotel for us which had the most attentive and friendly staff. The ease of having drivers booked to take us to the various sightseeing sites took the stress and guesswork out of trip. The tour guide they chose for us was extremely knowledgeable, kind and easy to work with. We only had 7 days and they provided an itinerary that includes things to see in London and outside of London. They really went above and beyond in making this trip an experience of a lifetime.
29 de abril de 2025
Opinião espontânea
Resposta da SmoothRed
Hi Michelle,
Thank you so much for taking the time to leave such a great review! We're so glad to hear that you had a fabulous time on your trip to London.
From the perfect accommodation to matching guides and activities to our clients' unique interests, we take great pride in each tailormade trip we create for our clients. Hearing that you enjoyed such a stress-free and overall wonderful experience is exactly what we aim for every time.
We look forward to hearing from you upon your return from your SmoothRed trip to Burgundy — thank you for choosing us again!
Best wishes,
Marieke, Kate and the SmoothRed team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.