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Informações sobre a empresa

  1. Serviço de email
  2. Serviço de marketing online

Escrito pela empresa

Email marketing solution that enables businesses to send bulk and transactional emails using SMTP servers and dedicates IPs. Our rates start at ~EURO39 for 100,000 emails per month. Price includes dedicated IP and configuration assistance, 24/7 support and 99.9% uptime. Send as many emails as you want by just adding more IPs to your SMTP server and you are good to go. 1


Informações de contacto

2,0

Mau

TrustScore: 2 em 5

11 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

BAD REPUTATION IP RANGE JUNK

1. They provide blacklisted IP'S

2. The WHOLE IP RANGE of DEDICATED IP'S is LEVEL SPAM :

-> CRITICAL (BAD)
SOURCE : CISCO IP REPUTATION

This result in waste of time and money. For replacement, no answers or within many days, and once replaced 90% of emails goes in junk because of their IP RANGE reputation they won't change it but they continue scamming many people through same DEDICATED BAD REPUTATION IP'S since years wich result in LACK OF MONEY for us and GOLD FOR THEM.

DO NOT TRUST THEM !!!

11 de agosto de 2025
Opinião espontânea
logótipo da smtpserver.com

Resposta da smtpserver.com

We’re sorry to hear about your experience. All dedicated IPs are provided in good standing at the time of allocation and are continuously monitored.

IP reputation can change based on sending practices such as bounce rates, spam complaints, and list quality, which may affect inbox placement over time.

Please share your registered email ID or contact our support team directly so we can review your account, check the IP reputation logs, and assist you with a proper resolution as quickly as possible.

Classificada 1 em 5 estrelas

Their email service is zero. Terrible

I do not recommend.Once they receive your money, no one can reach them. Their email service is zero. Terrible

20 de março de 2024
Opinião espontânea
logótipo da smtpserver.com

Resposta da smtpserver.com

We’re genuinely sorry to hear that you feel this way. That is certainly not the experience we aim to provide.

We respond to all support requests, and we take service reliability very seriously. If you’ve had difficulty reaching us, we would truly like to investigate what happened.

Please share your registered email ID or contact our support team directly so we can review your account and resolve any pending issues as quickly as possible. We’re here to help and would appreciate the opportunity to make this right.

Classificada 1 em 5 estrelas

They're crooks

They're crooks! All emails are delivered to spam! They write off money from the card without authorization. Support takes a very long time to respond, they don't make contact. Beware of them!

30 de novembro de 2024
Opinião espontânea
logótipo da smtpserver.com

Resposta da smtpserver.com

We’re sorry to hear about your experience.

Email delivery to spam can occur due to factors such as sender reputation, bounce rates, list quality, content, or authentication setup. We’re always ready to review these details and help improve deliverability.

Regarding billing, we do not process unauthorized charges. All our plans operate on a subscription model, and payments are automatically generated based on active subscriptions. We’re happy to review any billing concern in detail.

We regret any delay in support, as that is not our intention. Please contact us again with your registered email ID so we can investigate your account and assist you properly.

Classificada 1 em 5 estrelas

SCAM

I bought an SMTP server from them, but it doesn't work. Support responds once a week, then disappears again. On all questions, why the service does not work, sends screenshots from their service - “We have everything working” - I sent them proof in video format, no response. The phone number on the site is fake, apparently the contact information is also fake. They don't want their money back.

19 de novembro de 2024
Opinião espontânea
logótipo da smtpserver.com

Resposta da smtpserver.com

We’re sincerely sorry to hear about your experience. That is not the level of service we aim to provide.

We take all technical and support concerns seriously and would like the opportunity to review your case properly. Please share your registered email ID or contact us directly so we can investigate the issue in detail and work toward a resolution as quickly as possible.

Classificada 1 em 5 estrelas

Dont buy form this site!

Dont buy form this site!! its fake and they will take your money without refund. and they will use your card log to shop !!!

10 de junho de 2024
Opinião espontânea
logótipo da smtpserver.com

Resposta da smtpserver.com

We’re truly sorry to hear that you feel this way. We take such concerns very seriously.

We strictly follow our published refund policy, and any user who meets the eligibility criteria is absolutely entitled to a refund. We also do not misuse or access customer card information under any circumstances.

If your query was not handled properly, we sincerely apologize. Please share your registered email ID or contact us directly so we can review your case and resolve this promptly.

Classificada 1 em 5 estrelas

DONT WORK WITH THEM!! ILLEGAL COMPANY

ive conducted research before purchase what steps is should follow. It's a lie.

DO NOT PURCHASE.
Unless you are willing to have additional cost of a replacement. Do not start its a waste of Money. AND they DO NOT refund if you can't use it.

Ive conducted research checked it all out, purchased it after 3 days I was stuck the two external developers I hired hated it. Not legit procedures.
I asked for refund, they would refund me after a week still no refund, I emailed after a week and then suddenly we dont do refunds. I asked a refund on the 2nd day and 4th,5th, 6th day etc.

Entrepreneurs DONT DO IT. It's Headache and waste of money. Donate the money to charity or on a snack instead.

Why they have a support team when not giving support!

22 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

This is a scam!

This is a scam!! I have purchased the option of 39 EUR in January 2024, for 1 month, never worked. Nobody's answering anywhere, on the chat, on Social Media, and they're still charging me every month without authorization.
When trying to access my billing information on my account, the website suddenly gets stuck and gives a page with error. Don't trust this provider, all their accounts are fake, LinkedIn profile is fake!!!

17 de maio de 2024
Opinião espontânea
logótipo da smtpserver.com

Resposta da smtpserver.com

Hello,

We apologize for the experience you had with SMTPSERVER. We strive to respond within one day of a ticket being raised. Please share your registered email ID so we can check your issue and resolve it promptly. We appreciate your cooperation.

Thank you.

Classificada 1 em 5 estrelas

this company is crap

this company is crap, they took my money, they never responded to my chat query, the service wont work, no refund in fact i paid and could not use the service, i urgent no ones to fall victim, the customer care will never respond to you, even if you are die. i wait two week no response

5 de abril de 2024
Opinião espontânea
logótipo da smtpserver.com

Resposta da smtpserver.com

We apologize for the inconvenience you've experienced. Typically, we aim to respond to inquiries within an hour. We haven't been able to locate your account in our system. Could you please provide us with your email address so that we can promptly address the issue?

Classificada 1 em 5 estrelas

This is NOT WORKING.

This is NOT WORKING.
Only 1% of e-mails will be delivered.

Customer service is talking like a bot saying email are in queue - Even their dedicated IP are blacklisted.

Do not waste your money.

6 de março de 2024
Opinião espontânea
logótipo da smtpserver.com

Resposta da smtpserver.com

Thank you for highlighting your concerns. After investigation, we found your dedicated IP was blacklisted due to your spam-related activities. clean IP was allocated to your system and according to logs delivery was successful to different domains including Gmail. We're actively delisting it and request adherence to email best practices. Our team is here to assist, understanding the frustration. If further details are needed, feel free to reach out. You can email us at sales@smtpserver.com

Classificada 2 em 5 estrelas

Major bugs and support issues

Signed up for a single dedicated IP account in order to deal with a client's SendGrid issue where an outbound shared pool IP was getting blocklisted preventing the server from reliably sending out notification emails.

Works:

* Having a dedicated IP addressed the blocklist issue, the IP that I received was clean per MXToolbox.

* Sending out email to a single recipient with their mail service in mail relay mode. I did not test their API mode.

Doesn't work:

* Sending messages with multiple recipients doesn't deliver messages to all recipients; some of those recipients don't even show up on the SMTPServer activity log, it's as if the recipient was never in the recipient list when sending emails.

* The activity log time zones are totally off making the time stamps difficult to interpret. For me, we normally are GMT-4, but I have to set it to GMT+3 to see the correct local time.

* While connected via my smartphone (Samsung), tech support chat connection seems to split up the conversation into a separate conversation on the vendor side each time you go to another app or shut off the phone. And this is despite still being able to see the full thread on my phone when I go back to the chat. I was asked numerous times what my login ID was and was never able to get an answer to my issues.

I paid 39 Euro to test the platform out, that's all I will spend on these guys. While they offer a free trial (no dedicated IP), the shared IP was blocklisted which led me to trying out their dedicated IP level.

2 de maio de 2023
Opinião espontânea

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