The print and binding quality were excellent, and it was a truly beautiful photo book. However, it was a shame that the corners were crushed because they weren’t protected during packaging.
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Leia as opiniões dos outros
Ich habe mit snap collective zusammengearbeitet und ich muss sagen ich habe mich rundum wohl und gut beraten gefühlt. Die Bearbeitung meines Buches war effizient, jede Änderung wurde direkt umgesetzt.... Ver mais
We've placed an order for the book SEX MONEY PIZZA PARTY BY JARED KOCKA for our studio, intending to use it as a coffee table book. I must say, this tome is an absolute masterpiece when it comes to ca... Ver mais
A empresa respondeu
Allen in allem bin ich sehr zufrieden gewesen, dass einzige was uns gestört hat, war die mögliche Bezahlung mit Pay Pal. Man musste mehrere Anläufe nehmen um einen Code zu bekommen um die gewünschte B... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Snap Collective is an innovative and unconventional publishing concept, founded by Dr. Philipp W. Müller, specifically designed to help to bring to life portfolios of international photographers and artists. The idea behind Snap Collective is to give artists a possibility to publish a photo book or a portfolio of their work without enormous efforts, offering a streamlined platform with some of the best printing and distribution partners, support of a design team and more.
Informações de contacto
Amaliegade 6. 2.tv, 1256, Copenhagen, Dinamarca
- info@snap-collective.com
- snap-collective.com
4,2
Bom
136 opiniões
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Great pictures, bad service
I think the artist's pictures are great and I'm glad I bought the book. But the waiting time of over 16 weeks with no communication from your side was really bad. I would have been happy about a short feedback, so at some point I thought that it was fraud and I lost the joy in the book. Also the quality of the book is not good, it is printed crooked.
21 de maio de 2023
Resposta da Snap Collective
Dear Stefanie,
Thank you for your feedback, and we appreciate your positive comments about the artist's work. We sincerely apologize for the extended waiting time and the lack of communication, which falls short of our service standards. We are actively addressing these issues to improve our customer experience.
Additionally, we regret the quality concerns with the book, specifically the printing alignment. We take quality seriously, and we will be conducting a thorough review to ensure such issues are rectified moving forward.
Best regards,
Snap Collective Customer Service
Good books, bad service
Unfortunately, it is not possible to get a proper invoice. Despite multiple requests. However, since we ordered as a company, we absolutely need these for the tax authorities. Too bad, because the books are excellent ...
23 de abril de 2023
Resposta da Snap Collective
Dear André,
We sincerely apologize for any inconvenience you've experienced in obtaining a proper invoice. We understand the importance of this for your company's records. Our team is going to send you the necessary documentation promptly. Thank you for your understanding, and we appreciate your patience in this matter.
Best regards,
Customer Service Team
The item never arrive. (Disappointed)
I'm disappointed by the service of Snap collective. On the 25/9/22 I purchased Wonder By Matthew Mills and I haven't receive the book. I've contact the and they never reply the email, I've have contact the autor witch is friend of mine and he don't even received an answer from them.
28 de janeiro de 2023
Resposta da Snap Collective
Dear Jose,
We sincerely apologize for the delay and inconvenience you've experienced with your order for "Wonder" by Matthew Mills. We understand your frustration, and we deeply regret the lack of communication from our end.
Rest assured, we are actively investigating the issue and will ensure that a new book is sent to you as soon as possible. Our customer support team will reach out to you directly to confirm the details and expedite the process.
We appreciate your patience and understanding in this matter. If you have any further concerns, please feel free to contact us directly.
Best,
Customer Support Team
The quality was great and it was…
The quality was great and it was shipped and packed well.
18 de março de 2023
Resposta da Snap Collective
We appreciate your feedback, thank you Adam
accurate and reliable publisher
I’m a freelance photographer who had the possibility thanks to snap collective to publish her own first photo book.
The publisher follow me during the process of creation, promote my book and give me helpful advices to get an amazing and accurate product.
I’m totally satisfied about this experience!!
28 de abril de 2023
Opinião espontânea
Resposta da Snap Collective
Thank you for trusting us Alessia, it was a pleasure to work with you.
An All Around Great Collaboration!
Snap Collective designed and produced a spectacular book for me that brilliantly displays my photographs from around the world!
They have a great team that is very creative/responsive and I am extremely happy with the results!
16 de março de 2023
Opinião espontânea
Resposta da Snap Collective
Thank you Neil for your support and we are exited to continue our collaboration with Viewbug.
Wonderful book from Snap Collective
I ordered the book Create To Inspire through the snap collective website. The shipping time was a little long but that's bc it came from Germany which is great bc the Germans make everything to the highest quality. This book is amazing the quality is superb. The cover is flawless and the Binding is strong, the paper is thick and the Quality of the printing is excellent. Everything about the book is 10/10. It has made a great addition to my art book collection.
2 de fevereiro de 2023
Opinião espontânea
Resposta da Snap Collective
Thank you for your feedback
Recently I ordered a book from Snap…
Recently I ordered a book from Snap Collective. I wanted to support my favorite photographer's project. And when I got the book I was pleasantly surprised. The book is very high quality and I want to look through it again and again. The delivery works perfectly. I will definitely order a couple more books by these guys.
13 de março de 2023
Opinião espontânea
Resposta da Snap Collective
This makes us and especially our artist very happy, thank you
I am very happy
I am very happy. Fast delivery and a great service!
Thank you, Snap Collective.
5 de janeiro de 2023
Opinião espontânea
Resposta da Snap Collective
It was a pleasure
Good Quality, Fast delivery, Serious Company
The book arrived on time and is of very good quality. Very nice team and great costumer service.
Clear recommendation !
5 de março de 2023
Opinião espontânea
Resposta da Snap Collective
Thank you Jonas
High Quality Books
High Quality Books, fast delivery… always my pleasure. Thank you
11 de março de 2023
Opinião espontânea
Resposta da Snap Collective
Thank you Jasmin
Great service
Customer service is great! Product quality is flawless! Thank you so much!
8 de março de 2023
Opinião espontânea
Resposta da Snap Collective
Thank you very much, our artists are very happy to hear this.
Resposta da Snap Collective
Thank you Cem
Snap Collective has a super book…
Snap Collective has a super book quality, the delivery was fast, I'll be happy to order from you again.
1 de março de 2023
Opinião espontânea
Resposta da Snap Collective
Thank you Andrea, feel free to order any new books from our shop. Thank you
High Quality books ,fast delivery and…
High Quality books ,fast delivery and professionell Team, thank you
3 de março de 2023
Opinião espontânea
Resposta da Snap Collective
Thank you Lukas for your support.
cover photo…
well it obvious that the cover photo its pixelized in the book. horrible print. will not recoment
24 de janeiro de 2023
Resposta da Snap Collective
Dear José,
We sincerely apologize for the pixelation issue in the cover photo of your book. We appreciate your feedback and thank you for bringing this to our attention.
Best,
Customer Support Team
Delivered when expected.
Delivered when expected.
Kept informed of delivery .
Well packaged.
3 de janeiro de 2023
Resposta da Snap Collective
Thank you Sharon
Super service client
Malgré une perte de mon colis par Colissimo, le service client a été très réactif et a assuré un très bon suivi. Colis renvoyé par un autre biais, bien réceptionné.
Un superbe site pour trouver des pépites d'artistes pas forcément référencés sur d'autres, choix très quali.
10 de novembro de 2022
Resposta da Snap Collective
Merci Caro
Realizing a book project with Snap Collective Publishing
Snap Collective Publishing asked me in September 2022 to realize a book project. The collaboration with Snap Collective Publishing was very intense and so we made the whole complicated process in a few week and it was possible for me to design the photography book acording to my wishes. The quality of working together with the company and the reliability was very high.
18 de dezembro de 2022
Opinião espontânea
Resposta da Snap Collective
Your book is stunning, thank you Michael for the great collaboration
Very slow delivery
Very slow delivery, took over two weeks to deliver. On the site they say they will let you know when the package leaves . They do not do this , then you wonder if it had left at all. About 2.5 weeks for delivery. It was well packaged
30 de agosto de 2022
Resposta da Snap Collective
Hi Pat,
I'm sorry to hear that you didn't receive the package faster. We understand that everyone has different expectations when it comes to delivery time.
However, if you chose an option with a tracking code, you will always get a text message/email with your tracking number, so you can see the estimate, current parcel status and location. From now on we only offer a shipment with tracking number.
Please note, that our book production has to meet high standards and involves a number of manual activities, so that simply aiming for the best possible book in the end may lead to some delays.
For more details about our delivery partners and how long it takes to deliver to different parts of the world please feel free to send us an email at info@snap-collective.com.
- Madara
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