Found out about this company this morning, went there and ordered online to collect immediately, staff were ever so helpful, As I collected in person they offered me a refund for postage or anothe... Ver mais
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Leia as opiniões dos outros
They sell faulty machines and do not give refunds. Customer service is appalling. Will have to take them to court for selling faulty machines under sales of goods act 1979 / consumer act 2015 sect... Ver mais
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I ordered on Friday and delivery was due Monday, it never arrived so checked tracking with courier company, it stated there had been a problem with my delivery. When contacted I was informed it had b... Ver mais
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Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de Alimentos e Bebidas
- Distribuidor de bebidas
- Produção de produtos alimentares
- Loja de equipamento para restaurantes
- Armazém
Escrito pela empresa
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
Informações de contacto
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, Reino Unido
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4,5
Excelente
202 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service great friendly…
Excellent service great friendly company no problems thank you
20 de maio de 2021
Resposta da SnowShock
Thats lovely to hear, thank you.
Poor communication
Poor communication - a person should be available rather than waiting for email support for ordering parts and service related questions.
20 de maio de 2021
Resposta da SnowShock
Sorry you had a bad experience. Customers can have a text conversation, a chat conversation via the support page of the website or an e.mail conversation, which are all immediate ways of getting help as well as looking at our support pages on the website. This is a brilliant self help resource ,which identifies your problem and has links to the part you need. Also our Youtube videos help with fault finding and if needed the fitting of new parts. Telephone calls too, however this may not always be the quickest way dependant on the volume of calls. We know it's frustrating if you want help straight away, but if the phone lines are engaged, it may take a little longer. We hope you have solved your problem, but if you need any more help please get in touch.
Such a good company to do business with…
Such a good company to do business with . Any problems and they are quick to respond and resolve
18 de maio de 2021
Resposta da SnowShock
Thanks for your comments, very kind.
Easy ordering system and quick delivery.
15 de maio de 2021
Great prices and very fast delivery
Great prices and very fast delivery. many thanks
13 de maio de 2021
Resposta da SnowShock
Your welcome, thanks.
You said you're deliver on time and you…
You said you're deliver on time and you did a big thanks to you 🤣🤣🤣 cheers
10 de maio de 2021
Resposta da SnowShock
Your welcome, thanks.
Resposta da SnowShock
Thanks for the feedback, much appreciated.
Resposta da SnowShock
Thank you for taking the time to review our service, its much appreciated.
thanks for the prompt delivery
28 de abril de 2021
We Oder parts week ago still not…
We Oder parts week ago still not received they charge £8.00 for next day delivery after call helpline we found they don’t have parts
In stock no communication were made web site not updated. Thanks
28 de abril de 2021
Resposta da SnowShock
Sorry to hear that, we have taken measures to increase our stocks. Due to the global shortage of components stocks can be uncertain but we are confident we have fixed this problem. I believe you can expect your parts tomorrow.
Resposta da SnowShock
Thanks Josh, we appreciate your feedback.
Excellent service and great product.
19 de abril de 2021
Resposta da SnowShock
Thanks, we are so glad you are happy with our work.
always fast and efficent service
16 de abril de 2021
Resposta da SnowShock
Thank you very much for your kind review :-)
I order 30 March
I order 30 March
For Easter holiday but received 9 April sloshi machine to late websites they wrote next day delivery also machine not working properly water coming from tank.when I order they said very nice but didn’t get.
10 de abril de 2021
Resposta da SnowShock
Hi Krishna
So sorry you have had problems. The leaking problem will be something simple, please see your Easy Start Guide we sent with the machine to fix that or view this video on Youtube https://www.youtube.com/watch?v=kd1KNa8gI98
If you still need help please contact us.
Great quality products
Great quality products, easy to order from and have good deals and savings. Highly recommended
8 de abril de 2021
Resposta da SnowShock
Thank you, so glad we made you happy :-)
Efficient service and easy ordering…
Efficient service and easy ordering system. Kept fully informed at every stage of transaction.
3 de abril de 2021
Machine is excellent and syrups are…
Machine is excellent and syrups are excellent.
31 de março de 2021
Ok but price is high not much free…you
Ok but price is high not much free stock they giving
18 de março de 2021
Quality Products with Quality Service 5*
Quality Products with Quality Service - dont waste your time with other brands - once you used SNOW SHOCK you will never use anyone else... 5* all the way
17 de março de 2021
Resposta da SnowShock
Hi Lisa,
Thank you very much for your kind review.
Best Regards
Snowshock
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