Med Vänlig Hälsning Went above and beyond to get my shipment through. When the first shipment got held up at customs, it was returned to Snusme and he had a new shipment sent which was delivered short... Ver mais
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Leia as opiniões dos outros
Speedy responses from Snusme staff, very courteous and as always great product. One issue I had is with Fedex which I have resolved with them.
It has worked 1 time since .io transition. 10 times before the domain transition. Shipping to Latvia seems just fine too. The recent snus order is way too strong while the tin says its only 8mg/g more... Ver mais
A empresa respondeu
They have genuinely been amazing ! Many successful orders, Sales, prices, product range, quality, the whole experience has been top notch. Enjoyed thoroughly. Its unfortunate the site has been shu... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre SnusMe.io
Escrito pela empresa
SnusMe.io is the current global SnusMe store, operated by Setas Group AB in Lidköping, Sweden. We specialise in tobacco-free nicotine pouches for adult customers and offer more than 600 products across a wide range of brands, strengths, flavours, and formats.
Customers can browse by brand, flavour, strength, and pouch type, with international shipping available to eligible countries. Orders are normally dispatched within 24 hours using express carriers such as FedEx and UPS, although delivery times may vary depending on destination, customs processing, and local regulations.
SnusMe.io replaces our previous snusme.com store as our international platform. We are currently merging the old snusme.com Trustpilot profile into this new SnusMe.io profile so that customers can find the correct and up-to-date place to review us.
For support, order questions, or tracking help, contact us at support@snusme.io.
SnusMe.io is intended only for adults of legal nicotine age.
Informações de contacto
Box 612, 53116, Lidkoping, Suécia
- info@snusme.io
- snusme.io
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Speedy responses from Snusme staff
Speedy responses from Snusme staff, very courteous and as always great product.
One issue I had is with Fedex which I have resolved with them.
Above and Beyond
Med Vänlig Hälsning Went above and beyond to get my shipment through. When the first shipment got held up at customs, it was returned to Snusme and he had a new shipment sent which was delivered shortly after. His communication through email was impeccable and I wish I could shake his hand and say thank you.
Wszystko ok
The best service ever!
United States Customers - DO NOT ORDER
If you are from the United States, do not order from this company. They have been blacklisted by the FDA for repeated violations. Your package will be detained indefinitely and the company will not refund your money. I am out over $400 and they won't do anything beside sending email saying "we're sorry , this isn't the experience we want for customers." They already know about this blacklist as the FDA has sent them repeated violation letters. Instead of discontinuing marketing to US customers, they will take your money and let you deal with it. They used to be snusme.com and have changed their name to snusme.io
I have ordered from them for many years and they had always been fantastic. They had the fastest shipping in the industry and really great customer service. Even now, they still respond to email within 2 days. I understand how ridiculous the US government policies are, and how annoying it must be to try to do international business when the rules keep changing. The difference here is they have been warned that all packages from them will be seized and instead of not allowing unsuspecting US customers to place orders, they take their money anyway and then refuse to refund.
Link to FDA letter warning: This site won't allow links, but you can search "snusme.com fda warning letter" and it's the first result
Update #1: After filing a dispute with my credit card company and several emails to snusme.io they decided to refund my purchase . This was a nice gesture, but only occurred after they said no refund 3 times and a dispute was filed. Package is still detained in customs and will likely be seized. If you order from them and live in the US, your package will likely be detained for a month or longer and there is a chance that they will seize (its at the discretion of the FDA agent assigned). While snusme.io is a good company, US customers will have major problems.
Great service you and greater shipping
Many type of nicotine pouch
Fast delivery, So many flavour And strangh, And So many brands
FDA seizure 0 help
I have been ordering from SnusMe around 5 years now and now have a package stuck in Newark for over 37 days and counting with no update as it’s been seized by the FDA. Ordered July 11 my package was seized July 15th and it is now August 17th.
Snusme support has not helped me at all and downplayed the entire situation. They keep referring to FedEx like they are going to do something which they can’t and won’t. Either reship my order at 0 cost to me or refund my money it’s not very difficult.
Very expensive delivery
The hold up in customs was puzzling
Everything was great
Everything was great. Website was easy to navigate and fair priced. Shipping didn’t take long at all.
Excellent 👍 and prompt service.
Great prices
Great prices, definitely helped me to quit the over priced tobacco products! I have recommended them many times to my friends.
Great site in terme of product…
Great site in terme of product available!
There is shîpping fees and border taxes to pay for canada shipment.
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