Cannot fault the service given by Snuz! Placed an order on their website (which was super easy to navigate) and my items were delivered speedily! All in perfect condition. The instructions were really... Ver mais
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Leia as opiniões dos outros
Spent hundreds of pounds on Snuz, great kids beds, etc. But when you need help you find customer service has gone AWOL and been replaced with a useless AI that does not recognise emails or orders. The... Ver mais
A empresa respondeu
Absolutely fantastic service from Snuz. I mislaid one of the nuts that hold the Snuzpod together and after contacting them they responded immediately and kindly sent out a new part free of charge. Fir... Ver mais
A empresa respondeu
They delivered baby cot with broken parts, very late. I've tried to get in touch with them for help on all available email contact channels (hello@snuz.., parts@snuz.. and direct@snuz..) - all... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Shop at the official home of the award-winning SnuzPod bedside crib, SnuzPouch nappy-change sleeping bag and super stylish SnuzKot cot bed collection!
Informações de contacto
The Green, CV35 0JE, Stratford Upon Avon, Reino Unido
- 0800 145 6536
- hello@snuz.co.uk
- snuz.co.uk
3,6
Aceitável
356 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Purchase of spare part not listed on website
Had sent a query a couple of days ago but didn’t hear a reply.
Needed to buy a spare part that I had broken.
Called up and part ordered quickly with a 1- 2 day dispatch.
Can’t fault the quick response and help
13 de fevereiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for taking the time to leave us a review, Its great to hear your issues were resolved! Best wishes, CE Team
Demi was very efficient
Demi was very quick, clear and efficient at dealing with my enquiring after receiving a faulty product and was able to get one sent out that will be with me in 1-2 working days. Thank you Demi.
9 de fevereiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for taking the time to leave us a wonderful review! We sorry to hear you had an issue with your Snuz product, However we are happy to see this has been resolved!
Thank you for naming Demi, its great to individually Acknowledge what a great support she is to our customers.
Best wishes
Snuz CE team
Excellent customer service
Excellent customer service. Brilliant and very knowledgeable, expert. Would highly recommend this company. Resolved issues immediately without hesitation. Thank you again.
1 de fevereiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for taking the time to leave us a wonderful review! We are happy to see your issue was resolved in a timely manner.
Best wishes
Snuz CE team
Speedy turnaround
We had a missing part. We sent an email the evening before and got a response first thing.
A little back and forth to provide info but they always replied quickly, had the matter wrapped up within a matter of hours after their first engagement
31 de janeiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for taking the time to leave us a wonderful review! We sorry to hear you had an issue with your Snuz Product however we are happy to see this has been resolved!
Best wishes
Snuz CE team
Great customer service
30 de janeiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for taking the time to leave us a great review!
Best wishes,
Snuz CE Team
Great help!
I had lost a part of the Snuzpod 4 and I contacted Snuz customer service. Demi helped me tremendously. She was very friendly and thought in terms of solutions. She eventually sent the missing part and I received it within a few days. Great experience with Snuz and Demi from customer service!
23 de janeiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for taking the time to leave us a wonderful review! We sorry to hear you had an issue with your Snuz product, However we are happy to see this has been resolved!
Thank you for naming Demi, its great to individually Acknowledge what a great support she is to our customers.
Best wishes
Snuz CE team
Demi at Snuz was highly professional
Demi at Snuz was highly professional, supportive and resolved my query quickly. Very happy. Thank you
26 de janeiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for taking the time to leave us a review! Its great to hear Demi supported you with your needs and we are proud to have her on our team!
Many Thanks,
Snuz CE Team
I had an issue with delivery
I had an issue with delivery. A very quick phone call and follow up email with Demi. And it was very quickly resolved. Demi has been super helpful - for which I’m grateful! Thanks Demi!
24 de janeiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for taking the time to leave us a wonderful review! We sorry to hear you had an issue with the delivery of your order however we are happy to see this has been resolved!
Thank you for naming Demi, its great to individually Acknowledge what a great support she is.
Best wishes
Snuz CE team
Customer Service Gold
worked with Demi from customer services team and she was amazing!
easy to deal with, solution orientated and really professional.
keeping the brand name in high esteem from us.
outstanding service!
17 de janeiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Demi, we love a name shout-out! and its fantastic to see Demi is doing us proud
Best wishes
Snuz CE team
Good service- original order not…
Good service- original order not delivered due to delivery company, fast response from Demi at snuz and issue resolved. 👌🏽
25 de janeiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Demi, we love a name shout-out!
Best wishes
Holly
Excellent customer service
Unfortunately one of the products I purchased for my baby was faulty after a few months of use. I contacted the snuz team via email and I spoke with Demi who couldn’t of been more helpful, after sending the required information (such as proof of purchase etc) she instantly resolved my issue and sent me a replacement. Being a first time mummy to a newborn baby Demi made my complaint turn into a super positive experience and outcome and saved me from one less thing to have to stress about! Thank you so much!
24 de janeiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us We are sorry to hear you receive a product that was not our usual standard.
Thank you for naming Demi, we love a name shout-out!
Best wishes
Snuz CE team
great customer service
Ben was great and solved my issue promptly
24 de janeiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for taking the time to leave us a review!
Thank you for naming Ben, we love a name shout-out! and glad we resolved the issue promptly
Best wishes
Snuz CE Team
Good customer service
Demi at customer service team is very responsive for the missing part request i sent over.
22 de janeiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Demi, we love a name shout-out!
Best wishes
Snuz CE Team
Excellent customer Service
A have dealt with Snuz customer services a number of times of the years as I own a number of Snuz products and they are always great and super helpful. Demi goes out of her way to help customers in a friendly and efficient manner. Would always recommend Snuz to friends and colleagues
23 de janeiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Best wishes
Snuz CE Team
Rapidly replaced pieces that were…
Rapidly replaced pieces that were unfortunately damaged. Very easy and polite to work with to sort out!
15 de janeiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for your review! We are so sorry that you experienced some damaged parts, but we are so pleased that we have been able to resolve this promptly for you. Your feedback will of course be passed onto the relevant department to be reviewed.
Best wishes
Snuz CE Team
great customer service
Holly from customer service was great. My Snuzpod 4 zip broke after just 3 months, so I called the number and they started an email chain that day. After sending proof of purchase the replacement part was sent out and received the very next day. Thank you for taking child safety so seriously. And thank you for making it hassle free.
19 de janeiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for your review! We are so sorry for the issue you originally experienced but we are so pleased that we have been able to resolve this promptly for you. Your feedback will of course be passed onto the relevant department to be reviewed.
Best wishes
Snuz CE Team
Demi was great
Demi was great! handled the requested professionally and quickly!
16 de janeiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for your review! its great to hear you had a great experience with Demi from our customer experience team.
Best wishes,
CE Team
Quick and on-time delivery
Quick and on-time delivery. Product is good quality / value for money
16 de janeiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Best wishes,
Ben
Big thanks to Holly and Ben
Big thanks to Holly and Ben for helping me arrange some replacement parts free of charge!
10 de janeiro de 2024
Opinião espontânea
Resposta da Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Holly and Ben, we love a name shout-out!
Best wishes
Demi
Resposta da Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Best wishes
Snuz CE Team
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