Sobeautypro 

Issues handled

Andy assisted me in cancelling my account and arrange for a refund

Recibir un buen servicio de aclaración sobre un producto k Keria k me llegará y gracias a la ayuda jamal ya solucione mi problema gracias 😊

I would like to thank Kai for the great customer service they have given me.
Thank you again

Bonne expérience mais les produits ne sont pas pour moi je ne les utilise pas.

Edith m'a rapidement contacté et a trouvé une solution.

Bonjour,
J'ai voulu commander des chaussures oasis après validation du paiement des chaussures j'ai été rédigé sur le site sobeauty.com bien entendu l'argent des chaussures a aussi été rédigé sur le site du coup je ne receverait pas mes chaussures et j'ai perdu mon argent car c'est un site beauté, cela a été pour ma part une VRAIE ARNAQUE.

I am struggling to even form a beginning understanding of how I got scammed to "sign up" for a subscription to SOBREAUTYPRO.COM when they don't stock ANYTHING which I would want to purchase.

It seems that identity theft might have taken place, as I would in no shape or form have subscribed (paying a monthly subscription!) to this website.

It really troubles me that this has happened. The ONLY thing that seems to work is their customer retention department who, via Kevin, has now forced my hand to get a refund by saying I needed to put a 4 or 5 star rating on Trust pilot so that he would ensure my refund is speedily processed. Why does this feel a bit like coersion?

Say something nice about us and we will refund your money which was taken from your account without your permission.

It seems utterly bizarre that one can be scammed and then have to still thank the company which scammed you by placing a high ranking review just to have your own money returned. To me this smacks if arm-twisting.... and it doesn't end there... you have to take a screenshot and send it back to "Kevin" [probably not his real name] in Limassol and he will personally expedited your refund in 3 - 5 days - or else? He won't refund YOUR money which was SCAMMED, or else what??? TELL THE PAYMENTS DEPARTMENT THAT I didn't post a " nice" review and for them to drag out my refund or else what????

I am shocked at the bleven of finesse with which scamming companies operate today and how they make one feel you need to "THANK" them for illegitimate transactions and debits on your cards.

One thing is certain: "KEVIN" - I never bought a thing from SOBEAUTYPRO, I never "subscribed" to ANY service by your company and if I don't get the money back which was scammed from my card, I'll simply report you to my bank for fraudulent debits and have my bank debit your bank by opening a dispute.

Be assured, I don't support scams, nor do I appreciate being man-handled into writing a "positive" review for a service which I didn't subscribe to and have noninyention if supporting.

Thus is outright theft and I am NOT happy with the way I have been "handled". I am only putting a 4 sfsr rating on this so that someone else will read it and be warned!!!

maya a été trés utile et agréable . elle prends son temps pour tout m'expliquer
olivia SALFATI

Edith m’a contacté et tout s’est bien déroulé

La verdad no pude comprar lo que quería pero reconozco que la empresa es conciente porque me devolvió todo lo que invertí y muchas gracias fue una experiencia maravillosa

Thank you for offering to process an exception. Appreciate it.

Eugène est un bon conseillé qui aide à résoudre les problèmes

Gracias por la amabilidad y espero q sea rápido el reembolso

Buen servicio

Gracias Kenny por asistirme, espero felizmente mi reembolso y lamento las molestias causadas.

Nice prompt reply from Paula. Good escalation support

Gracias Kenny por el apoyo y las atenciones recibidas en esta experiencia.
En especial el seguimiento de parte de Kenny