Sofa Heaven Opiniões 

53
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Absolutely over the moon! Bought 3 and 2 seater Roma recliners and they've arrived in mint condition. They're 100% better quality than the sofas we bought from DFS at a fraction of the cost! The gent... Ver mais

Classificada 1 em 5 estrelas

Absolute scam artists, product recieved damaged. Company page full of lies. From service to return to courier company, don't five them your money, you will never get it back and further more they will... Ver mais

Classificada 5 em 5 estrelas

The delivery came later than I expected but when they arrived the delivery men were extremely excellent. They went out of their way to ensure my sofas were in the house and nicely assembled. The sofas... Ver mais

Classificada 5 em 5 estrelas

We ordered a 6 seater and 3 seater crushed velvet sofa absolutely loved them it looks so gorgeous and its so comfortable. Customer service is very good. Delivery is very quick too. Would reco... Ver mais

Informações sobre a empresa

  1. Fabricante de móveis

Escrito pela empresa

Sofa Heaven is one of top Uk sofa manufactures for all of your seating and furniture needs. For more than 50 years we have been manufacturing furniture in United Kingdom. Our warehouse is full of all the new trending fabric and leather sofa designs and we never forget about the timeless, elegant sofas.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

53 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(53)

3 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

WORST SOFA IVE SEEN

WORST SOFA IVE SEEN
PURCHASED OFF AMAZON.
SCREWS COMING THROUGH THE FABRIC
CUSHIONS ALL OUT OF SHAPE
CUSHIONS DIDN'T EVEN FIT THE SOFA
THE FRAME DID NOT FIT TOGETHER PROPERLY

23 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid this place like the plague …

Avoid this place like the plague they are selling sofas on Amazon that look like dream sofas and when the sofa comes it looks nothing like the sofa you ordered. The business then ignore your calls, texts and emails and it’s hard to get your money back

11 de março de 2024
Opinião espontânea
logótipo da Sofa Heaven

Resposta da Sofa Heaven

Dear Customer, Sorry for the inconvenience. First of all you put the review at the wrong site because you buy the sofa from the sofa heaven Amazon site and We're Sofaheaven website so it's totally different business please, Also you contact us for that issue and We advise you to contact with the Sofa Heaven amazon site and you refuse for that and Email us again and again so We contact with the other business Sofa Heaven Amazon site for you and they let us know that the Amazon refunds you because you don't want the sofa and appeal for the refund. They send us the screenshot proof of the refund and We'll also send you that picture which proof you got the refund. Actually you got the refund so that sofa is not your property anymore now so please give it back to the courier. After the refund process you cannot refuse the collection because the sofa is company property now so compromise with the courier for the collection and don't do such bad stuff please. Hope you'll understand that and Also remove the review from here dear.

Classificada 5 em 5 estrelas

There customer service is great.

There customer service is great there go out of there way to make sure the customer as a good overall customer experience when dealing with them. So any issues reach out to them is my advice. I get the feeling there a growing company and are learning constantly like all companies do

8 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Warning

Warning, warning, warning warnings l‼️‼️‼️‼️‼️

I ordered a corner unit to my surprise I was told on delivery it was doorstep delivery Only something they could have mentioned on the phone.

They delivered half of a sofa with no legs.😂😂😂😂 I’m deadly serious.

The driver lied to me and told me that the other part of the sofa would be arriving in a couple of hours so I put together what I already had patiently awaiting the middle part of my sofa it never came.
The results are I’m left with a CHEAP POORLY MADE HALF OF A SOFA WITH NO LEGS!!!!!
DO NOT BUY FROM THESE PEOPLE💯‼️⛔️

Order number 202-1767105-1396366 Amazon

Let’s not pretend you don’t know who I am sofa heaven💯

Scammers!

10 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Poor sofas at Sofa Heaven …

Sofa Heaven's service is an absolute disaster! I purchased a sofa from them in October and lo and behold, it arrived with a gaping hole in it! When I dared to inform them about this unacceptable flaw, do you know what they had the nerve to offer as compensation? A measly £20! Yes, you heard that right, a laughable £20 for a sofa that cost me nearly £700.

And the horror doesn't end there! When I demanded a refund, it was like talking to a brick wall. Countless messages were exchanged with promises they never intended to fulfill. Even Amazon got involved, and guess what? Sofa Heaven made promises to show up to rectify the situation but surprise, surprise—*no one turned up*!

Warning to anyone even considering buying from Sofa Heaven: steer clear! This isn't just a bad experience; it's daylight robbery. They shamelessly swindle customers with faulty products, pitiful compensation offers, and an infuriatingly non-existent resolution process. Save your hard-earned money and sanity by avoiding this den of deceit and incompetence called Sofa Heaven.

8 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered a few times from this company,

Ordered a few times from this company,, really happy with their sofa quality, fast and effective service also,, would highly recommend this company to ALL!!!! Will be recommending the company to free and family 👍👍👍👍

1 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Do not buy from this company

Whatever you do, do not buy from this company.
The sofas are faulty and look
nothing like the pictures illustrated, requested they come to pick them up.
They ignore emails and now I can’t even
get through on the phone.
Now in the hands of Trading Standards and my bank.

19 de agosto de 2023
Opinião espontânea

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