Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... Ver mais
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Localização
Alterar localizaçãoUnit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB
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Leia as opiniões dos outros
We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... Ver mais
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Babil/Babul Ahmed was extremely helpful and stayed patient throughout. Even when his shift had ended, he didn’t rush the process or show any frustration. He explained the care cleaning and extras a... Ver mais
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I had a great experience shopping at this store. The salesperson was available when we had questions, but never made us feel pressured to buy anything. I appreciated being able to browse at my own pac... Ver mais
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Informações sobre a empresa
- Loja de sofás
- Acessórios para móveis
- Loja de móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de estofos
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contacto
Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, Reino Unido
4,8
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very good customer service
Very good customer service. So thankful for Raza for helping us
5 de março de 2026
Resposta da Sofology - Brent Cross
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Lots of help and information to aid us…
Lots of help and information to aid us in making our choice.
4 de março de 2026
Resposta da Sofology - Brent Cross
Thank you for awarding us 5 stars Sheena :-)
Resposta da Sofology - Brent Cross
Thank you for awarding us 5 stars Deborah
The sales lady Mariana is great
The sales lady called Mariana made the sofa buying experience magical. She is brilliant at her job, totally excellent and a pleasure to deal with from the moment we walked in the door to the moment we completed the paperwork the next day. She has given me confidence that I will continue to enjoy my relationship with Sofology.
1 de março de 2026
Resposta da Sofology - Brent Cross
You certainly will Etoile :-)
Jimmy was amazing
As soon as we entered the store Jimmy greeted us and asked us what sort of style/design we wanted. He then took the time to show us through all of the options. He was very knowledgeable and answered our questions. Once we decided on our sofa he made sure we were happy with all of the accessories and talked us through it all. Very glad Jimmy was the one who attended to us.
1 de março de 2026
Resposta da Sofology - Brent Cross
Thank you for awarding us 5 stars Ms Sittampalam :-)
Great service
1 de março de 2026
Resposta da Sofology - Brent Cross
Thank you for visiting Mrs Nathwani :-)
The whole experience was excellent
The whole experience was excellent. Great staff and particularly, Raza was amazing in giving advice and very knowledgeable.
17 de fevereiro de 2026
Resposta da Sofology - Brent Cross
What an amazing review, thank you so much for taking the time to write this 😊
Brilliant customer service at Sofology Brent Cross
We visited Sofology Brent Cross today and purchased a Heston recliner. From the moment we walked in, Raza was welcoming, informative, and friendly. He took the time to explain our options without any pressure and made the whole experience smooth and delightful. Really impressed with the customer service – thank you, Raza!
24 de fevereiro de 2026
Resposta da Sofology - Brent Cross
Thank you for awarding us 5 stars Jane!
Assured the sofa would fit no matter…
Assured the sofa would fit no matter what (removed legs, break into parts, take through window). Lost full deposit when it turned out that wouldn’t be possible. Huge let down at 20% of sofa cost.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Sofology - Brent Cross
We are sorry to hear that you are unhappy Jane, it is impossible for us to say for sure if an item will fit into a customers property or not. It is always down to the customer to measure up and ensure that it will fit.
Incredibly comfortable sofa, classic design
Sofology clinched it for me because they have classic styles amongst all the bling which is fine but not my thing, even more importantly the one I chose (Hackney 4 seater sofa with memory foam)) is incredibly comfortable (so end up sleeping on it sometimes).
Plus they offer an interest free finance option which I chose over 2 years.
7 de maio de 2025
Resposta da Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. The Hackney is a lovely choice! Have a great day 😊
Vast selection of sofas at every price…
Vast selection of sofas at every price range and styles not available at other furniture shops. Sales staff Junaid is very helpful and friendly. Had good knowledge on the sofas we chose and went clearly through the finance procedure
18 de fevereiro de 2026
Resposta da Sofology - Brent Cross
Hi there, thank you for your review. Another great review for Junaid, we will make sure to pass this on! Have a nice day.
Resposta da Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Brent Cross
Marijana at the Brent Cross branch, very honest clear and helpful with our sofa shopping journey.
16 de fevereiro de 2026
Resposta da Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Lovely staff.
Raza talked us through all the options available to us, why they would benefit us and discussed our concerns in detail. He helped us decide what would work best for our family and our home. He was super friendly from the moment we walked into the store. Thank you Raza!
19 de fevereiro de 2026
Resposta da Sofology - Brent Cross
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Resposta da Sofology - Brent Cross
Thank you Sajjad
The service was professional and…
The service was professional and friendly. We were given clear information on a range of questions and time to consider options.
We ended up buying on the spot!
17 de fevereiro de 2026
Resposta da Sofology - Brent Cross
Thank you Mr Burton
Resposta da Sofology - Brent Cross
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
All good
All good. Friendly and helpful staff with no heavy sale. Allowed to browse freely.
31 de janeiro de 2026
Resposta da Sofology - Brent Cross
Thank you for awarding us 5 stars :-)
Review of buying experience
The staff at Brent Cross took tine to help us match the sofa fabric and colour with the paint and carpet sample we had, and helped us choose the correct sofas to suit our room. At no time did we feel under pressure to buy, and there was no hard sell from the staff.
8 de fevereiro de 2026
Resposta da Sofology - Brent Cross
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Resposta da Sofology - Brent Cross
Thank you for choosing sofology!
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