Sofology - Brent Cross Opiniões 

2844
•
TrustScore: 5 em 5

4,8

Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Jimmy at the Brent Cross branch was absolutely amazing! He went above and beyond to help us, even staying back after his shift to show us around, accommodate everything we needed, and make sure ou... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Hi Mariana, I just wanted to say a big thank you for your time, patience and for taking the time to explain everything so clearly. Your detailed explanation really helped me, especially because... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

​We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de sofás
  2. também em
  3. Acessórios para móveis
  4. Loja de artigos domésticos
  5. Loja de estofos
  6. Loja de mobília para sala de estar
  7. Loja de móveis

Escrito pela empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informações de contacto

  • Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, Reino Unido

4,8

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(2844)

13 841 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Brilliant customer service at Sofology Brent Cross

We visited Sofology Brent Cross today and purchased a Heston recliner. From the moment we walked in, Raza was welcoming, informative, and friendly. He took the time to explain our options without any pressure and made the whole experience smooth and delightful. Really impressed with the customer service – thank you, Raza!

24 de fevereiro de 2026
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Thank you for awarding us 5 stars Jane!

Classificada 1 em 5 estrelas

Assured the sofa would fit no matter…

Assured the sofa would fit no matter what (removed legs, break into parts, take through window). Lost full deposit when it turned out that wouldn’t be possible. Huge let down at 20% of sofa cost.

24 de fevereiro de 2026
Opinião espontânea
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

We are sorry to hear that you are unhappy Jane, it is impossible for us to say for sure if an item will fit into a customers property or not. It is always down to the customer to measure up and ensure that it will fit.

Classificada 5 em 5 estrelas

Incredibly comfortable sofa, classic design

Sofology clinched it for me because they have classic styles amongst all the bling which is fine but not my thing, even more importantly the one I chose (Hackney 4 seater sofa with memory foam)) is incredibly comfortable (so end up sleeping on it sometimes).
Plus they offer an interest free finance option which I chose over 2 years.

7 de maio de 2025
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. The Hackney is a lovely choice! Have a great day 😊

Classificada 5 em 5 estrelas

Vast selection of sofas at every price…

Vast selection of sofas at every price range and styles not available at other furniture shops. Sales staff Junaid is very helpful and friendly. Had good knowledge on the sofas we chose and went clearly through the finance procedure

18 de fevereiro de 2026
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Hi there, thank you for your review. Another great review for Junaid, we will make sure to pass this on! Have a nice day.

Classificada 5 em 5 estrelas

Amazing service!

Amazing service!

18 de fevereiro de 2026
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Classificada 5 em 5 estrelas

Brent Cross

Marijana at the Brent Cross branch, very honest clear and helpful with our sofa shopping journey.

16 de fevereiro de 2026
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Classificada 5 em 5 estrelas

Lovely staff.

Raza talked us through all the options available to us, why they would benefit us and discussed our concerns in detail. He helped us decide what would work best for our family and our home. He was super friendly from the moment we walked into the store. Thank you Raza!

19 de fevereiro de 2026
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Classificada 5 em 5 estrelas

The service was professional and…

The service was professional and friendly. We were given clear information on a range of questions and time to consider options.
We ended up buying on the spot!

17 de fevereiro de 2026
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Thank you Mr Burton

Classificada 5 em 5 estrelas

Great service

Helpful service and accommodation

15 de fevereiro de 2026
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Classificada 5 em 5 estrelas

All good

All good. Friendly and helpful staff with no heavy sale. Allowed to browse freely.

31 de janeiro de 2026
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Thank you for awarding us 5 stars :-)

Classificada 5 em 5 estrelas

Review of buying experience

The staff at Brent Cross took tine to help us match the sofa fabric and colour with the paint and carpet sample we had, and helped us choose the correct sofas to suit our room. At no time did we feel under pressure to buy, and there was no hard sell from the staff.

8 de fevereiro de 2026
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Classificada 5 em 5 estrelas

The 2 managers

The 2 managers, Halel and Saj, helped us all the way

5 de fevereiro de 2026
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Classificada 5 em 5 estrelas

Mariana was excellent in assisting us…

Mariana was excellent in assisting us help choose the entire package for our sofa

6 de fevereiro de 2026
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Thank you so much for taking the time to share your experience and for leaving such a positive review about the excellent customer service you received during your visit to Sofology. We’re thrilled to hear that our team provided you with the level of service you deserve, and your feedback truly means a lot to us. Knowing that you had a great experience encourages us to keep delivering the best possible service to all our customers. If you have any further comments or need assistance in the future, please don’t hesitate to reach out. Your support is greatly appreciated! 😊

Classificada 5 em 5 estrelas

Great experience detailed information…

Great experience detailed information about my purchase from Mariana

3 de fevereiro de 2026
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

We are very pleased to hear that you have had a great experience while ordering with us. Thank you for taking the time to give us your feedback. 😊

Classificada 1 em 5 estrelas

Lied too when ordering the sofa

Lied too when ordering the sofa, then it takes 3 days to get a response after contacting, while the staff are friendly on the phone there hands are tied unfortunately

21 de janeiro de 2026
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

We are sorry to hear that you are unhappy Darren. Please email you details to social.media.complaints@sofology.co.uk and we will take a look into this.

Classificada 5 em 5 estrelas

Staff member was very polite and…

Staff member was very polite and friendly. Made sure that I had all the measurements correct and gave me alternatives and explained everything to me in great detail! Very welcoming experience

2 de fevereiro de 2026
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Thank you for taking the time to leave a 5-star review!😊

Classificada 5 em 5 estrelas

Friendly knowledgeable staff and great looking sofas

I had a great experience here choosing a new sofa. The staff were friendly and I didn’t feel any pressure to buy. Raza introduced himself and then left me to browse alone which was much appreciated. Once I had settled on a sofa, Raza’s knowledge of the product was invaluable and helped me to decide on colour, size etc… in a fraction of the time it would have taken me to decide on my own. I highly recommend the Brent Cross Sofology store. Amazing Sofas and great staff. Thank you Raza!

28 de janeiro de 2026
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Classificada 5 em 5 estrelas

Great experience at Brent Cross…

Great experience at Brent Cross Sofology. Really good selection of sofas and helpful sales people who aren’t pushy.
Jay was really friendly and helpful when it came to placing our order.
Looking forward to receiving our Sofas in due course.

1 de fevereiro de 2026
logótipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Thank you for sharing Mrs Rasheed

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