Gordon was very good at his job, made sure we were fully aware of everything we needed to know before making the purchase. Very knowledgeable, welcoming and made us feel at ease throughout
A empresa respondeu
Localização
Alterar localizaçãoUnit A, 226 Purley Way, CR0 4XG Croydon, GB
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Leia as opiniões dos outros
I felt no pressure, just received a lot of help in a pleasant, relaxed way from Abe. I walked in and out of the store four times and each time I go back I was pleasantly received by Abe who patie... Ver mais
A empresa respondeu
There’s so many choices and all good qualities, I felt no pressure, took my time before making decision.
A empresa respondeu
Excellent. Gordon was so helpful, everything was explained thoroughly, friendly. We were in between 2 models of sofas and thanks to Gordon’s patience, he walked us through every single detail of each... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de sofás
- também em
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de estofos
- Loja de mobília para sala de estar
- Loja de móveis
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contacto
Unit A, 226 Purley Way, CR0 4XG, Croydon, Reino Unido
4,8
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Sofology - Croydon
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Umut was knowledgeable and really…
Umut was knowledgeable and really helpful in finding me the corner sofa I needed with the dimensions of our living room.
3 de dezembro de 2025
Resposta da Sofology - Croydon
Hi there, thank you for taking the time to leave a 5-star review!😊
Helpful staff throughout the process
29 de novembro de 2025
Resposta da Sofology - Croydon
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The team were really helpful
The team were really helpful, especially Monica & Umut who were great. Very relaxed environment to shop for a sofa, which is very rare!
1 de dezembro de 2025
Resposta da Sofology - Croydon
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
2 seat sofa
Helpful, friendly staff. Didn't feel rushed into making a decision. Easy to order and hopefully delivery will be on time!
28 de novembro de 2025
Resposta da Sofology - Croydon
Thank you so much for your lovely feedback! We're really glad to hear that you found our team helpful and friendly, and that you felt comfortable taking your time to make the right decision.
It’s great to know the ordering process was easy for you, and we’ll do everything we can to ensure your delivery arrives right on schedule.
Thanks again for choosing us, we really appreciate it! 🌟
Resposta da Sofology - Croydon
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Mr Abi the salesman was really helpful
28 de novembro de 2025
Resposta da Sofology - Croydon
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Abi. Have a great day 😊
Umat is A Gem
Umat is a genuine customer service representative and we appreciate him. He greeted us when we entered the door with a smile and gave us time to peruse the products. When we found what we wanted he took us around and showed us some similar items so we couls get a feel and when we made our decision he sat with us and sold us some more options and discussed particulars like insurance and care products. This is what you need in a business, its not only about thw sale but making time for the customer no matter how long it takes. He did not rush us and ai appreciate that.
25 de novembro de 2025
Resposta da Sofology - Croydon
Thank you so much for sharing this lovely review! We’re delighted to hear that Umat made your visit such a positive and comfortable experience.
It’s wonderful to know he took the time to show you different options, explain the details, and support you through your decision without ever making you feel rushed. We’ll be sure to pass along your appreciation.
Thank you again for choosing us! We're here anytime you need assistance. 💛
Advisor in store was extremely helpful
20 de novembro de 2025
Resposta da Sofology - Croydon
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Amazing customer service
Amazing customer service, Gordon was really helpful, explained the process and showed the range of options and hence we were finally able to place the order . Thank you so much.
27 de novembro de 2025
Resposta da Sofology - Croydon
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Umut was really great and helpful he…
Umut was really great and helpful he was very patient explained everything in great detail,
25 de novembro de 2025
Resposta da Sofology - Croydon
Hi there, thank you for your review. Another great review for Umut, we will make sure to pass this on! Have a nice day.
The salesperson was quite good
22 de novembro de 2025
Resposta da Sofology - Croydon
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Umut was very attentive from the moment…
Umut was very attentive from the moment we walked in. He was friendly and knowledgeable.
Umut was keen to offer lots of options and give space to decide in between. He was the perfect balance of attentive/helpful and relaxed. He allowed us plenty of time to shop around but was in the vicinity when we needed. When we explained what we wanted, he only showed us options directly suitable and did not attempt to divert our attention. He gave us alternatives but stuck to the brief.
He then supported on all questions asked and was clear and sure on all answers.
23 de novembro de 2025
Resposta da Sofology - Croydon
Thank you for your feedback regarding your recent visit to Sofology Croydon. We're glad to hear about your positive experience with Umut, who provided a great balance of attentiveness and relaxation.
We take pride in our friendly service, and it’s wonderful that Umut understood your needs and offered suitable options without pressure. Your kind words will be shared with him and the team.
We're pleased you had a five-star experience and look forward to welcoming you back. If you have any questions or need assistance, please reach out.
Thank you again for your feedback.
Because Monica made everything very…
Because Monica made everything very easy and helpful
22 de novembro de 2025
Resposta da Sofology - Croydon
Thank you for taking the time to share your experience. We are pleased that your visit to the store was a positive one.
My experience was great and I was…
My experience was great and I was helped very well by the team
22 de novembro de 2025
Resposta da Sofology - Croydon
Thank you for sharing your experience at Sofology Croydon. We're glad to hear you had a great visit and that our team assisted you well. Your feedback is valuable, and we're pleased to have met your expectations. If you have any questions or need assistance in the future, please reach out. We look forward to welcoming you back soon!
Gordon is the man!
22 de novembro de 2025
Opinião espontânea
Resposta da Sofology - Croydon
Thank you so much for taking the time to leave us such a fantastic review!
I purchased a double power recliner…
I purchased a double power recliner which I received in September but now one of the recliner motors has failed after a couple of months use. To make matters worse I’m told it could be up to 13 weeks for a replacement to arrive and be fitted. After waiting 13 weeks for the sofa to be delivered originally I’m stating to wonder why I bought from them.
17 de novembro de 2025
Opinião espontânea
Resposta da Sofology - Croydon
Thank you for sharing your review. We're sorry to hear about your experience. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, if there is anything we can help with.
Great experience!
We had a great sales rep his name is was Umut , very helpful with great knowledge in regards to style and design. There were lots of styles to choose from and great quality!
17 de novembro de 2025
Resposta da Sofology - Croydon
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Our assistant Abi
Our assistant Abi, at the Purley Way shop was helpful and informative. gave us space and time to browse then efficiently led us through the ordering process.
Thank you Abi
17 de novembro de 2025
Resposta da Sofology - Croydon
Hi there, thank you for your review. Another great review for Abi, we will make sure to pass this on! Have a nice day.
Gordon , what great guy
Gordon one of the sales man clinched it for us after shopping around.What gentleman so polite, wealth of information and not pushy. He gave us the information and the space and time to make our own decision.
24 de outubro de 2025
Resposta da Sofology - Croydon
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Gordon. Have a great day 😊
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