Sofology - Gateshead Opiniões 4023

TrustScore: 5 em 5

4,9

Unit 4B Metro Centre Retail Park, NE11 9XU Gateshead, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We had help from Danielle and she was amazing. She went out of her way especially when we were deciding on the right colour for us. She even found some cushions in the colour scheme I had in mind s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Store was clean and we were able to browse without being hassled. Earl was incredibly helpful with helping us make our choice for our new home. Out of the huge range of great options they have at the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We were allowed to browse without being hassled. Once we asked for assistance the staff member was friendly, helpful and patient. We were advised of alternative materials to suit our needs which we ap... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent service, help and demonstration. Sales staff terrific. Had an initial visit with Hazel at Metro Centre,and on return, having chosen my favourite, Danielle was extremely helpful and we settle... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de sofás
  2. Acessórios para móveis
  3. Loja de móveis
  4. Loja de artigos domésticos
  5. Loja de mobília para sala de estar
  6. Loja de estofos

Escrito pela empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informações de contacto

  • Unit 4B Metro Centre Retail Park, NE11 9XU, Gateshead, Reino Unido

4,9

Excelente

TrustScore: 5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Helpful and no pressure

Helpful and no pressure Hazal was very knowledgeable friendly and just what you need. Perfect service.

1 de janeiro de 2026
logótipo da Sofology - Gateshead

Resposta da Sofology - Gateshead

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Classificada 5 em 5 estrelas

Easy ordering process

We were treated very well by Lee (Topshop Lee) who gave us lots of information and was very personable. Ordering the sofa was an easy process and we only have to wait 9 weeks for the delivery which is less than expected! Excited for it to arrive 😊

1 de janeiro de 2026
logótipo da Sofology - Gateshead

Resposta da Sofology - Gateshead

Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐

We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊

Classificada 5 em 5 estrelas

Sheena went thru great lengths…

Sheena went thru great lengths assisting us making the correct choice. Very happy with the service . Thank you Sheena and Danielle.

29 de dezembro de 2025
logótipo da Sofology - Gateshead

Resposta da Sofology - Gateshead

Hello, thank you so much for your review. We are so happy to hear this!

Classificada 5 em 5 estrelas

My experience was good the sales team…

My experience was good the sales team let you look without hassling you.

30 de dezembro de 2025
logótipo da Sofology - Gateshead

Resposta da Sofology - Gateshead

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Classificada 5 em 5 estrelas

Brilliant experience buying our sofa! Earl was great!

We had a brilliant experience buying our sofa! Earl was absolutely fab and was super helpful in the Gateshead store. 10/10 impressed & would recommend.

29 de dezembro de 2025
logótipo da Sofology - Gateshead

Resposta da Sofology - Gateshead

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Classificada 5 em 5 estrelas

Excellent experience

Excellent experience. Staff extremely knowledgeable and helpful

29 de dezembro de 2025
logótipo da Sofology - Gateshead

Resposta da Sofology - Gateshead

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Classificada 5 em 5 estrelas

Jayne assisted us in the purchase of…

Jayne assisted us in the purchase of our sofa and chair, very knowledgeable,easy to talk to and didn’t try to influence us one way or the other which we appreciated.Explained everything clearly throughout the process, came away very happy indeed , Jayne is a credit to your team

29 de dezembro de 2025
logótipo da Sofology - Gateshead

Resposta da Sofology - Gateshead

Thank you for sharing your experience :-)

Classificada 5 em 5 estrelas

Excellent service from Jayne on our…

Excellent service from Jayne on our recent purchase. Ordered in-store and then needed to make changes when I got home. Quick phone call and all changes made with no stress.

Faultless service, well done!

28 de dezembro de 2025
logótipo da Sofology - Gateshead

Resposta da Sofology - Gateshead

Thank you so much for your 5-star review!

Classificada 5 em 5 estrelas

Very patient sales man

Very patient sales man
Very knowledgeable and helpful

27 de dezembro de 2025
logótipo da Sofology - Gateshead

Resposta da Sofology - Gateshead

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Classificada 5 em 5 estrelas

Found a sofa we loved and Terry was excellent

Found a sofa we loved after looking at only 2. Terry came over and gave us all the information we needed and showed us the colour we wanted on another sofa. We were showed all the measurements and he then did a picture of the sofa in our chosen colour. Great and quick experience.

27 de dezembro de 2025
logótipo da Sofology - Gateshead

Resposta da Sofology - Gateshead

Thank you so much for taking the time to share your feedback with us

Classificada 5 em 5 estrelas

Great experience

Really welcoming staff who didn't lay on the hard sell, which made the experience much more comfortable. No pressure to purchase, but when we found the sofa for us, Hazel at the Metrocentre store was brilliant, very friendly and took us through everything clearly. Can't wait for it to arrive.

18 de dezembro de 2025
logótipo da Sofology - Gateshead

Resposta da Sofology - Gateshead

Hi there, thank you for taking the time to leave a 5-star review!😊

Classificada 5 em 5 estrelas

Great experience

Hazel was really helpful and made our experience an enjoyable one. The whole team were great, not pushy at all. Would recommend anyone to shop here. Great prices.

17 de dezembro de 2025
logótipo da Sofology - Gateshead

Resposta da Sofology - Gateshead

Hi there, thank you for your review. Another great review for Hazel, we will make sure to pass this on! Have a nice day.

Classificada 5 em 5 estrelas

Very helpful

Very helpful

16 de dezembro de 2025
logótipo da Sofology - Gateshead

Resposta da Sofology - Gateshead

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Classificada 1 em 5 estrelas

They ordered wrong size then blamed me

The most corrupt company I've ever dealt with they have made a mistake with the sizes I gave them my measurements and the then sent item was too big therefore results in me refusing the order and me and my disabled children having no sofa for Xmas also refusing to give me my deposit back stay well clear of this company I've reached out to the furniture ombudsman and av sought legal advice

30 de agosto de 2025
logótipo da Sofology - Gateshead

Resposta da Sofology - Gateshead

Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards

Classificada 5 em 5 estrelas

Great service at Sofology today by Emma…

Great service at Sofology today by Emma and the team. Really informative and friendly, and no pressure to buy which allowed us to make the decision ourselves, and ultimately feel happy to purchase. Would definitely recommend!

14 de dezembro de 2025
logótipo da Sofology - Gateshead

Resposta da Sofology - Gateshead

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Classificada 5 em 5 estrelas

Very friendly and helpful staff

Felt no pressure from any of the staff. We were left to browse at our own pace but could ask for help whenever we needed. David in particular was very helpful and sorted us out with a new sofa.

13 de dezembro de 2025
logótipo da Sofology - Gateshead

Resposta da Sofology - Gateshead

Hi there, thank you for your review. Another great review for David, we will make sure to pass this on! Have a nice day.

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