The reps did not hover or make me feel pressured. They encouraged me to go home and think and measure before making a final decision. When I came back to the store and said I only had a lunch break to... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit C, Boulevard Retail Park, Ste 104, PE1 2HS Peterborough, GB
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Kate was really good - she explained all the options and the process in great detail. It was an enjoyable experience. We even had a brew and colouring books for the grandkids. Highly recommended.
A empresa respondeu
We had a really helpful, cheerful and patient staff member who generally offered support without being pushy. This made a very good impression of your company and a good experience all round.
A empresa respondeu
Sofology was the first furniture store whose representatives didn’t pounce on us as soon as walked in! We were left to mooch and were gently asked if we needed help at the right time which makes a big... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de sofás
- Acessórios para móveis
- Loja de móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de estofos
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contacto
Unit C, Boulevard Retail Park, Ste 104, PE1 2HS, Peterborough, Reino Unido
4,9
Excelente
2 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Perfect
Good range of products to choose from. And range of colours and different fabrics.
Salesman Jamie wasn’t pushy at all, went through all options and explained everything we needed to know. Walked away happy with our choice.
8 de fevereiro de 2026
Resposta da Sofology - Peterborough
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
The sales person was lovely and very…
The sales person was lovely and very personable, all credit to her for her professionalism and communication skills whilst keeping a lovely light hearted sense of humour.
7 de fevereiro de 2026
Resposta da Sofology - Peterborough
Good afternoon, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Great support
Friendly, informative and helpful
Supported through the process but not hard sell
Danielle and Ryan stood out but all staff great
2 de fevereiro de 2026
Resposta da Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Resposta da Sofology - Peterborough
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great experience with Sofology
Great experience with Sofology
Famida went above and beyond
So helpful and very patient with me while taking my time in choosing my sofa
Would have no hesitation in recommending Sofology
2 de fevereiro de 2026
Resposta da Sofology - Peterborough
Thank you so much for your recommendation Miss Zoric
Sai is just the best as all the answers
We wanted a new sofa but was stuck with getting access into our lounge . Along came sai the most helpful and polite person full of ideas to help us find the sofa the sofa which fitted , she never did the hard sell and worked with us .She makes a good coffee too .
1 de fevereiro de 2026
Resposta da Sofology - Peterborough
Thank you for awarding us 5 stars!
Hadi was very knowledgeable and his…
Hadi was very knowledgeable and his attention and service to us as customers was excellent.
1 de fevereiro de 2026
Resposta da Sofology - Peterborough
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Sai was fantastic excellent customer…
Sai was fantastic excellent customer service she was not pushy at all and has great product knowledge
2 de fevereiro de 2026
Resposta da Sofology - Peterborough
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Kind and patient rep
We were welcomed. Hadi our customer representative was very patient and honest. He took his time to go through everything with us and looked at all options. Supported us to look at all colour choices carefully. Encouraged us to look in the natural light which was the best thing to do to help make our final decision. Then supported us with finalising our choices. We have two children and he was great with how he engaged with them. Made sure he went through our final decisions with us carefully to see we were happy. We have left feeling we have made the best decision. Grateful he was the person that served us
1 de fevereiro de 2026
Resposta da Sofology - Peterborough
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
The service was excellent
The service was excellent, the sales lady helped picture in our lives. Not pushy. Gave alternatives. Would recommend.
1 de fevereiro de 2026
Resposta da Sofology - Peterborough
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Sales experience
The sales team were not pressurizing at all. They explained the basics and then allowed you to get on with viewing.
Once decided the whole process was explained and choosing fabrics in the light or dark was a great idea.
We even went away to have a coffee to decide on final design, came back and the same sale chap was busy, but the team made us a coffee while we waited to place final order.
All in all a great experience and cannot wait to get the sofa.
31 de janeiro de 2026
Resposta da Sofology - Peterborough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Resposta da Sofology - Peterborough
Thank you for choosing Sofology!
You’re sales assstance was good a her…
You’re sales assstance was good a her job
25 de janeiro de 2026
Resposta da Sofology - Peterborough
Thank you Mr Roberts :-)
Ben was fantastic when helping us buy…
Ben was fantastic when helping us buy the Hudson sofa at Sofology. He was friendly, knowledgeable, and gave us plenty of time and honest advice without any pressure. The whole experience was smooth and enjoyable thanks to him. Would definitely recommend Ben if you’re shopping at Sofology!
28 de janeiro de 2026
Resposta da Sofology - Peterborough
Thank you for taking the time to share your experience Zehra!
Resposta da Sofology - Peterborough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great customer service
Sai the lady who helped myself and my husband was very informative, she answered all our questions, she also went through every before we brought it.
She would get an 11/10 if that was possible.
26 de janeiro de 2026
Resposta da Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sai. Have a great day 😊
Hadi was great
Hadi was great. Very informative and helpful and such a nice young man
26 de janeiro de 2026
Resposta da Sofology - Peterborough
Thank you for awarding us 5 stars Linda
Resposta da Sofology - Peterborough
Thank you for taking the time to leave a 5-star review!😊
Very helpful and informative staff…
Very helpful and informative staff member(Ben)
25 de janeiro de 2026
Resposta da Sofology - Peterborough
Thank you for taking the time to leave a 5-star review!😊
Great customer service
24 de janeiro de 2026
Resposta da Sofology - Peterborough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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