The reps did not hover or make me feel pressured. They encouraged me to go home and think and measure before making a final decision. When I came back to the store and said I only had a lunch break to... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit C, Boulevard Retail Park, Ste 104, PE1 2HS Peterborough, GB
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Kate was really good - she explained all the options and the process in great detail. It was an enjoyable experience. We even had a brew and colouring books for the grandkids. Highly recommended.
A empresa respondeu
We had a really helpful, cheerful and patient staff member who generally offered support without being pushy. This made a very good impression of your company and a good experience all round.
A empresa respondeu
Sofology was the first furniture store whose representatives didn’t pounce on us as soon as walked in! We were left to mooch and were gently asked if we needed help at the right time which makes a big... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de sofás
- Acessórios para móveis
- Loja de móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de estofos
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contacto
Unit C, Boulevard Retail Park, Ste 104, PE1 2HS, Peterborough, Reino Unido
4,9
Excelente
2 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Sai was a great help
Sai was a great help! Everyone in store was very friendly, excited for our new sofa!
16 de novembro de 2025
Resposta da Sofology - Peterborough
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
We ordered our sofa today at the Maskew…
We ordered our sofa today at the Maskew Avenue at Peterborough. We were looked after by Kate. She was very professional, kind and provided us with all information. Thank you for all the help and support.
16 de novembro de 2025
Resposta da Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great customer service
Great customer service, found what we wanted and we were dealt with promptly and effectively.
Thank you will shop again.
15 de novembro de 2025
Resposta da Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Fameda was lovely and helpful
Fameda was lovely and helpful. Easy to order. Staff can’t be any more helpful they give you space to discuss and look without hovering like other sofa stores I’ve been too. The store itself is peaceful calm and quiet. 100 % recommended
15 de novembro de 2025
Resposta da Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Experienced friendly sales team …
Experienced friendly sales team great knowledge also offering great interior design tips
15 de novembro de 2025
Resposta da Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
No pressure or push for a sale or addon…
No pressure or push for a sale or addon products
8 de novembro de 2025
Resposta da Sofology - Peterborough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Friendly people lovely item
7 de novembro de 2025
Resposta da Sofology - Peterborough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Famida the sales consultant was very…professional, knowledgeable, helpful and didn’t pressure us at all which was great.
Famida the sales consultant was very professional, helpful and informative. She was friendly and didn’t pressure us at all which was nice to have space and time to discuss
6 de novembro de 2025
Resposta da Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Fabulous customer service by Fam who…
Fabulous customer service by Fam who was friendly, warm and not pushy. Thank you Fam!
9 de novembro de 2025
Resposta da Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Perfect Service
Sai was eager to help us as soon as we stepped in store but equally understood to give us time to explore independently, which is so important when you enter any store. Sai talked us through our order and adapted the conversation to our needs as a family, understanding that we have a 5 year old child and a new born child. Thank you
9 de novembro de 2025
Resposta da Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Peterborough Store - Jamie
Jamie the Sales Advisor was very informative and made the whole process very smooth. Allowed us plenty of time to browse/make a decision and stayed beyong closing time to complete the paperwork.
3 de novembro de 2025
Resposta da Sofology - Peterborough
Thank you for sharing your experience :-)
Super buying experience
Sales team are very knowledgeable about the product and give relaxed, no pressure sales advice. Looking forward to receiving our new sofas.
2 de novembro de 2025
Resposta da Sofology - Peterborough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Was destined to buy
I was down there recently and the lady who was helping us was so lovely going through the purchase of a chair, to match the sofa I already have in my lounge . I think it was meant to be as the chair had 50% off a bargain
28 de outubro de 2025
Resposta da Sofology - Peterborough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Resposta da Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
I couldn’t get a fabric sample to take…
I couldn’t get a fabric sample to take home otherwise it was good
29 de outubro de 2025
Resposta da Sofology - Peterborough
Hi Mrs Lunn, thanks for your review. You can order swatches free of charge from our website by going into the range and clicking into the colours! If you have any other questions please do not hesitate to reach out 🙂
Helpful and welcoming
Very warm, welcoming show room. Staff were helpful and informative but weren’t pushing a sale at all. James answered all questions we had and more to find the perfect package for our needs
28 de outubro de 2025
Resposta da Sofology - Peterborough
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
The Lady who helped us was great very…
The Lady who helped us was great very knowledgeable and was very thorough. The only thing which was disappointing was delivery charge but everything else absolutely spot on
25 de outubro de 2025
Resposta da Sofology - Peterborough
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Extremely professional and friendly…
Extremely professional and friendly service.
26 de outubro de 2025
Resposta da Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
First house, first sofa!
Had a great sofa shopping experience today in the Peterborough DFS.
Me and my girlfriend have just purchased our first home and today we bought our first sofa (currently sat on deck chairs!).
Sai, was an absolute gem, very helpful and attentive. Cheers!
26 de outubro de 2025
Opinião espontânea
Resposta da Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Amazing service from Sai and the rest…
Amazing service from Sai and the rest of the team. Nothing too much trouble. Highly recommend.
26 de outubro de 2025
Resposta da Sofology - Peterborough
Hi there, thank you for taking the time to leave a 5-star review!😊
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