Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out. I did go into the store in poole at first but I did order the sofas o... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
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Leia as opiniões dos outros
Jason made us feel welcome and made the experience easy. It felt like talking to a friend. He got some colouring for our 2 year old to do and engaged with him unlike other places that ignored him. Wil... Ver mais
A empresa respondeu
This was our first time at Sofology. Found staff was very informative of the product we were interested in buying, found them to be very friendly and courteous. Would shop there again.
A pleasant purchasing experience. A good showroom atmosphere with very helpful and welcoming staff. We made two trips to the store over three days and the warmth and helpfulness remained the same... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de sofás
- Acessórios para móveis
- Loja de móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de estofos
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contacto
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, Reino Unido
4,9
Excelente
2 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Staff were very friendly and helpful
21 de janeiro de 2026
Resposta da Sofology - Poole
Thank you for taking the time to leave a 5-star review!😊
Friendly, helpful staff.
Friendly, helpful staff. No hard pressure sales just useful information. Very impressed.
24 de janeiro de 2026
Resposta da Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great service
Great service - everything really well explained - Linda in Poole was great - thanks
24 de janeiro de 2026
Resposta da Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Klaudia was extremly helpful
Klaudia was extremly helpful, knowledgable and personable without being pushy
24 de janeiro de 2026
Resposta da Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Klaudia. Have a great day 😊
A Pleasant Purchasing Experience
A pleasant purchasing experience.
A good showroom atmosphere with very helpful and welcoming staff.
We made two trips to the store over three days and the warmth and helpfulness remained the same.
Linda and then Klaudia provided the information we needed and seemed to be quite open and straightforward about everything, which instilled us with confidence in our decision -making.
We just have to wait upon the delivery.
23 de janeiro de 2026
Resposta da Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great service from the store manager
Great service from the store manager. Really talked me through all options available.
18 de janeiro de 2026
Resposta da Sofology - Poole
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Katie,our assistant was great,helpful…
Katie,our assistant was great,helpful but not pushy..
18 de janeiro de 2026
Resposta da Sofology - Poole
Thank you for sharing Mrs Wright
Great choice of sofas and excellent…
Great choice of sofas and excellent service...competent and professional advice...overall so far 5 star
19 de janeiro de 2026
Resposta da Sofology - Poole
Thank you for taking the time to share your experience Brian :-)
Outstanding
Outstanding, both from the service from Klaudia in the Poole branch and also from the two guys doing the delivery and set up. We could not be happier with our purchase - well worth the wait!
8 de novembro de 2025
Resposta da Sofology - Poole
Thank you for choosing Sofology.
We weren't pressured or followed around…
We weren't pressured or followed around the showroom but help was on hand when we needed it
20 de janeiro de 2026
Resposta da Sofology - Poole
No pressure, thats what we are all about!
Very good customer service.
19 de janeiro de 2026
Resposta da Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Katie …assistant .
Katie was knowledgeable about the product .
Gave us time to talk and decide .
16 de janeiro de 2026
Resposta da Sofology - Poole
Hi there, thank you for your review. Another great review for Katie, we will make sure to pass this on! Have a nice day.
The young lady was very good explaining…
The young lady was very good explaining all our options and extras that were available., and about the product. A very pleasant experience
18 de janeiro de 2026
Resposta da Sofology - Poole
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
A touch of class....
Really professional, friendly and knowledgeable staff, especially Klaudia. No pressure or hard-selling, just honest advice about options and possibilities for the sofa/corner that we were interested in buying.
And indeed DID buy!
Great range of sofas too, a touch of class all round.
18 de janeiro de 2026
Resposta da Sofology - Poole
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Resposta da Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Helpful member of staff
14 de janeiro de 2026
Resposta da Sofology - Poole
Thank you for taking the time to leave a review 😊
Excellent service.
Very helpful salesmen both times when we came in. Shop looks beautiful tiful too.
12 de janeiro de 2026
Resposta da Sofology - Poole
Thank you Patsy
Good products and knowledgable staff
Placed our order same day knowledgeable staff. Irena who dealt with was not pushy and was patient whilst we made our choice.Quality of the product was very good and sale handled very professionally.
10 de janeiro de 2026
Resposta da Sofology - Poole
Thank you for sharing your experience Stephen!
Resposta da Sofology - Poole
Thank you for sharing your experience John!
2 Husky chairs
The welcome approach.
Product knowledge.
Active listening.
Customer service.
11 de janeiro de 2026
Resposta da Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
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