Softserveclothing Opiniões 

I bought three sweatshirts here. You have to scroll down through a pile of reviews with pictures to find the FAQ's where care instructions are, and it says they're "low maintenance" and simply need to be washed on the delicate cycle inside out with like colors, and dried on delicate. (That's not low-maintenance at all, but whatever).

Anyway, so first I was waiting two months for my product. A little bit of time was fine as I knew one color was "pre-ordered." However I kept asking them when it would arrive and they kept moving up the date. Then they offered to give me a different product for the same price (replacing a zipper hoodie with a no-zipper hoodie), which they said was the same price but later I realized it was not. They never gave me the extra $10 back for the difference.

Finally, I receive the products. They were unimpressive. Very thin material, didn't keep me very warm, you could see the weave of the fabric through the fleece. Oh well, I thought, at least I have it now, I just won't order it again. I remembered they need to be washed on delicate, but I don't like the delicate cycle because it doesn't get things clean so I save it for items that REALLY need it, also it's a waste of water as I have almost no delicate items and these are supposed to be eco-friendly items which was a reason I got them. I realized the pile might pill and I was okay with that sacrifice. So I washed them as carefully as possible in cold water in a load with only soft items, turned them inside out, dried them on low.

After three washes and less than 3 weeks of wear, the pockets were ripping off of 2 of the 3 sweatshirts and they were so pilled up they looked ancient and threadbare. I don't care about the pilling as much, but the pockets ripping off was unacceptable. I write to customer service and they blamed me for poor care because I didn't wash them on delicate, IN A LOAD BY THEMSELVES. Who runs a load for a single hoodie and how on earth is that low-maintenance (or accessible to busy, disabled or chronically ill people? People buy sweatshirts to be comfy in and to be easy-care in general). I did wash it on cold, low spin, turned inside out, without any zippered or sharp items. I thought that would be fine, and was willing to accept the product not being perfectly soft... but pockets ripping off after 3 washes?

So finally they offer me a $25 gift certificate, which was something, but they didn't even bother to ask the lot number to check if it was maybe a production issue, since the pockets had ripped in the same places on both sweatshirts. I told them I hadn't even had the product for a month and this is clearly defective, and they would not allow me to return it because it was worn. Of course it was worn! But it was also defective, and these are $89 sweatshirts! I saved a long time for these and waited for sales, and found the customer services to be horribly disappointing and their care instructions also misleading. In addition the clothing itself was nothing special, even if it didn't break after the third wash. These are very flimsy and thin, they pill easily, and they were not even that soft upon the first wash. They are either too hot (they are plasticky fleece and overheat me quickly) or too cold (they are also very porous). I have had way more comfortable and less expensive sweatshirts in the past and I will be sticking with those.

Also if you are chronically ill or disabled and looking for something to make your life easier as you are housebound, honestly, keep looking... or at least, be warned that these are NOT "easy care."

I ordered two sweatshirts in August one of
Them was a preorder which was fine but they charged my credit card. Communication was good for a while but now the emails won’t go through, they have canceled my order and have not credited my card. The credit card company is involved now. I would say “Buyer Beware”

This company is a nightmare to deal with, I ordered 2 sweatshirts on August 6th,I’m still waiting to receive them almost 3 months later! I have emailed them on numerous occasions only to be fobbed off with ridiculous excuses. Disgraceful way to operate a so called business! I wouldn’t touch them with a barge pole ever again.There is even a real review page for this scam company, where real reviews are published not the one that their site publishes with fake reviews!

I ordered a regular in stock hoodie and a special order hoodie and paid regular price $65 + $69 = $134. When I did not receive the hoodies within a three week period I asked customer service for an update. They told me since one of the items was special order it would ship at the end of the month. End of the month came and I asked for an update. Special order item was not out of production and its not ready to ship. I canceled the order. Guess what happened next. They shipped the in stock item separately. LOL. Sent me an email explaining if I didn't want it send it back. I kept the item. I didn't want the hassle of sending it back. Its not a bad hoodie its soft but just not worth $65. Two weeks later still no special order item. I asked for an update and it isn't ready and they cant tell me when it will be ready. They keep asking me to pick another hoodie. I don't want another color hoodie. I got one they sent and its ok. I just want to cancel the order and give me a refund. I have asked for the remainder of the order to be canceled and refund me the money. guess What? Several days later No refund and no special order item yet. Stay away from this company.

Took over a month to get the sweatshirt. It never even shipped until I reached out. Finally received it and it’s total crap. It’s literally a cheap a$$ sweatshirt that’s been sewn inside out. So your basic thin cheap sweatshirt turned inside out. There are threads hanging off of it all over the place. Plus 2 sizes too small. Can’t believe I paid this much for this crap. And if you want to return it then you have to pay to ship it back. It’s like your regular internet scam company. Total crap.

My hoodie started to pill even before I washed it. Wish I had read the reviews before I ordered. Definitely not satisfied with it .

Sent wrong sizes wrong colors. And took forever to receive. Buyer beware.

I made two orders. One in early July and one in early August. Neither order has arrived. I keep emailing customer service and I'm always told that the colors that I have picked are behind due to lack of materials but that they could ship other colors out immediately. However, when I look online, the colors that I have picked clearly state that they're ready to ship today. Something is very fishy. I feel like I've been scammed.

I ordered from soft serve several things one of the things that came was a zip up Hoodia that I received broke amd some of the clothes were to small there is no phone number to reach then i sent email after email fi ally reached a email back I had to PAY put of my own money to return the items its been over 2 months and still have not received even and answer back about my items nevermind the sweater that was broke or my money I would neber order from them again and I suggest u don't either if undont know your size or don't want to receive broken zippers on Hoodies theu don't even respond back to your emails

NOT WORTH THE $$!! SCAM!!!!! The clothes are super soft on the outside but not soft at alllllll on the inside!! So please be wary! They also aren’t stretchy at all and fit kind of weird. I tried to return and had to pay for shipping myself and still haven’t gotten my money back

Soft Serve Clothing Co. still has not sent my order, never applied the 50% off discount, and will not respond to my emails, the only form of “contact,” or “customer service” with this company! Don’t waste your time or $! Buyer BEWARE!

Buyer beware of this company. Quick to take your money but nit so quick to ship products or cancel orders for refunds when requested.

I purchased a shirt and pants for my daughter and was promised a ship date. That came and went. Promised another date for shipping. That came and went. Every time I contacted them to cancel the order always had to wait for them to talk to "higher up". Amazing after that was told it was shipping the next day. Well I waited another week and nothing. At this point I don't want the items and ask for a refund. Told they could not refund as itvwas shipping. Fast forward to today now they claim it was sent and delivered which is NOT the case. Our mailman personally hands us our mail daily. They feel this company is scamming me. So months later they have my money and I have nothing. Ugh. BEWARE

I ordered a hoodie and it was delivered quickly. It was soft and nice however after washing it (I followed the directions for washing), it did not told up. The soft fluffy outside turned rough and the fabric began to pill badly.

They advertised today only special buy 1 get 1 free. Clicked on the appropriate link, added 2 items to my cart and the second one wasn’t free. There wasn’t any special promotional code to add. Tried to give the mad 😡 face on FB and it wouldn’t allow me to. Tried to write an unhappy response and this also got removed immediately by the company. Sounds like a scam to me.

I ordered a loungewear shirt on sale for $39 with the promotion for a free pair of joggers with any purchase. I thought it was a pretty good deal at the time. Unlike other reviewers, I received my order fairly quickly (within a week). My problem was with the quality. The second I opened them I said to my partner, I think I just got scammed. They just weren’t soft. The pilling on the joggers is awful. I wore the joggers all day and they already look terrible. They are not that soft. I was expecting unbelievable softness, but it was really just like a pair of Walmart joggers. they aren’t plush, and they aren’t particularly smooth. I’m glad I didn’t pay full price, but it’s still painful that I paid any money for these. The loungewear shirt is more normal, it isn’t made of the same material as the joggers so hopefully it will last longer. But again, it’s nothing special. What I found really weird is that you can’t write a review on their website. They have 11,000 reviews, but no button to write a review. All of their reviews are mysteriously 5 stars, too. I would try to get a return, but like I stated, I wore the joggers for a day, so they are now unreturnable. And I got them for free so I guess it’s not really worth it. I just want to warn others before they, god forbid, pay full price for these pants.

I recently purchased a hoodie for myself, daughter and her boyfriend as well as two t-shirts for me. As they were coming from USA and I'm in Australia, the time was reasonable. The products though were great! The clothes are the softest I have ever had, and really warm. I am so happy with my purchase and contributing to sustainability.

Ordered from Soft Serve Clothing back in the summer. 4 hoodies, one for me and one for each of my daughters. Took 8 weeks to receive even though they promptly took my payment. Every email was an apology that they were short staffed due to COVID and an assurance that my items will be shipped “by Friday.”
I wasn’t unsympathetic but I told them that their advertising was still saying the items were “available to ship today,” and if they were EIGHT WEEKS behind they should either say that or stop soliciting new orders.
When my shirts finally arrived, mine had a seam in the right sleeve that was not sewn in several spots. The quality is also crap. They’re literally cheap sweatshirts sewn fuzzy side out. I spent over $200. They refused to replace or refund my shirt and asked for photos (which I provided). I started to provide honest feedback on their facebook posts. I was cordial but honest about the shipping, the quality and the customer service responses. They responded by BLOCKING me from commenting on their FB, but still did not respond. After 4 follow up emails and 3 months I finally requested a full refund. They refused to refund me my purchase, but they did offer to replace the sweatshirt, which I accepted. So now instead of $240 on 4 crappy sweatshirts, I paid $240 for 5.
My kids never wear them. So disappointing.
I made the purchase because all the reviews were glowing. Now I know why. They delete all negative reviews and block disgruntled customers.

Echoing what others have said: these clothes are NOT soft, they are merely sewn inside-out! Definitely not worth the high cost. I’ve had more comfortable clothing from dollar stores!

DO NOT WASTE YOUR TIME OR MONEY So I decided that I would try out this company because of a promotion they had going for a free mystery hoodie with purchase so I make my purchase and select my size for the free hoodie . And I’m talking about 60 for a pair of joggers 😳 that are made inside out ... that’s what I find out when they arrive anyways, and there’s no free hoodie either so now I’ve spent 60$ on joggers that are literally just inside out.... and no hoodie and now they are telling me to bad I didn’t get it because I didn’t order it ??? Ummmm yes actually I did .... I would never spend that much on sweatpants unless I was getting the hoodie as well ..... DO NOT WASTE YOUR MONEY ON THIS COMPANY THEY HAVE HORRIBLE CUSTOMER SERVICE AND THEY SCAM PEOPLE AND WONT TAKE RETURNS OR GIVE REFUNDS

Soft serve clothing quality is garbage and so is there customer service. Their material is great for the first 30 minutes, then the piling starts and your sweater is ruined. DO NOT WASH. THEY FALL APART. They don't return customer complaints because they know their products are trash. Do not spend your money.