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The Solax App recently updated and since then we can't access any data. I have tried reconnecting to the home WiFi without success, though I could do this with the previous version up until the recent App update. I have reverted to the old App version, but still can't connect. This has been a problem for 5 days now.

Emma Dutton from Sola X came to my house at about midday to resolve all the problems for the Inverter, what a lovely lady! No doubt her work was excellent. Thank you for your help.

I had Solax inverters installed in two properties. The installer did not make life easy by not activating the app but Solax have been wonderful.( Above and beyond)
Two people have been exceptional.
Anna Young, who I believe is in China has been so patient and helpful for so long and Emma Dutton has made a house visit and worked miracles to get everything up to scratch.
As a company I would thoroughly recommend SOLAX based on my personal experience.

Die Daten stimmen meist nicht und der Service bzw. die Hilfe zur Fehlersuche kann massiv verbessert werden.
Grüße Gerhard

First thing to note is the equipment is excellent, very well engineered and reliable - as an Electrical Engineer myself, I'm very choosy!. I have an X1 Hybrid G3 inverter / 2 x 5.8 KwH system (coupled with Solis PV inverter / 3.85Kw PV).

I use the storage dynamically, ie force charging from the grid during off-peak periods (Octopus Agile tariff - half hour billing) which can dramatically reduce my energy costs. I have also configured as redundant resilience, so that in the event of a supply failure, the storage will power the house (up to c32A load) until of course the batteries are depleted. You can also (but this is only really for areas with flaky grid networks, not UK, or for data resilient / server type environments) use effectively as a UPS.

The system is very stable, as I'm sure lots are, but of course what really counts is Customer Service / Support.

I have had a couple of issues (not with the equipment per se, but app / connectivity related. My first issue was when the equipment was installed, and the app just wouldn't connect. Long story short, it transpired (which I worked out in the end) that (similar to a very small number of apps), it 'doesn't like' Mesh systems, which I have, being as we have a large house. This was overcome by connecting independently using the ISP router Wi-Fi.

My next issue (last couple of days), again a really odd and tricky one, manifested as being unable to access the app. Again, long story short(ish!).....

Yesterday I spent some considerable time going through the system, checking various things (including via a Whatsapp video call with SolaX. No progress was made, the next step being they have shipped a replacement Wi-Fi module. However, as well as being unable to access SolaX, I subsequently discovered that (bizarrely) a small number of my smart sockets (via SmartLife) were not responding via ‘Alexa’, although others were, quite normally. I have a large number of smart devices. I then, even more bizarrely, found they would respond via the SmartLife app directly. Overnight, somewhat restlessly, I had been mulling over, and wondered whether it could be a router issue (even though everything seems normal - upload / download speeds, ping etc). Nothing had changed with it, settings etc. exactly as they had been.

So, this morning I swapped it out with an another one (from my previous Broadband provider), and boom! All of the smart devices were working. SolaX still not, so I removed the Wi-Fi module, left for a couple of minutes, replaced it, reconfigured and hey presto, it’s working! The defective router (being replaced by Sky) I suspect has a DHCP issue.

Okay, so a boring little tale perhaps, but the support and assistance from SolaX has been superb (and very friendly too). AND, they respond VERY fast - hence this review.

All now up and running again - happy days!

We've had the solax battery and inverter since may 5th 2023...can't fault the set up nor the clever solar installation and back up...but the app!!!!!!!.....today (25th Nov 2023) we are not at home and looking on line at 6.20 a.m. we were using 2560kwh from the grid....no one at home for 2 days......and this is t the first time it's done it....so I'd says it's occasionally useless..

No matter how many times we try it always fails. The panels and battery and inverter work fine. If I could give zero stars I would.

In conclusion, I recommend Solax for anyone looking to enhance their solar energy storage system. These products have delivered on their promise of cost savings, robust backup capabilities, innovation, and smart use.

Solax’s energy storage system has operated flawlessly since installation, and the manufacturer's reputation for quality gives me confidence in the long-term durability of the system.

Switching to a solax inverter was a smart move. It's reliable, and I've seen an impressive increase in energy efficiency.

I recently installed Solax inverters and batteries in my house, and I couldn't be happier with the results. The efficiency of the Solax products is outstanding.

I've had my solax solar system for a year now, and it's been rock-solid. The monitoring app is super handy, and I'm loving the energy savings!

Installed a Solax inverter recently. Quite impressed by its performance. It optimizes solar energy production efficiently, even during cloudy days. Highly recommended.

Very pleased with Solax inverter, and i must say it has given me peace of mind knowing that i have a supportive and customer-centrice team to rely on.

The inverter is rock-solid in terms of reliability!!! It keeps on churning out electricity from the sun with incredible efficiency, making sure my home stays powered up all day long.

I'm loving my Solax inverter! Seriously, the way it smoothly switches between different power sources is absolutely impressive. I used to stress out about sudden blackouts or annoying disruptions, but not anymore!

The Solax inverter's user-friendly interface makes monitoring and managing energy consumption a breeze. I can easily track my solar energy production and electricity usage through Solaxcloud, giving me full control over my energy consumption and savings.

I can easily track my solar energy production and electricity usage through Solaxcloud, giving me full control over my energy consumption and savings.

Purchased house with solace inverter already installed and panels 8 months ago. No paperwork at all. Called solax no help at all, couldn't tell if energy was being produced. Went round in circles, rubbish customer service. l have contacted 3 government dept's, the installer, current and previous energy suppliers and not one of them could tell how I know I am getting free power, to say boil a kettle. At present all this seems like a Ponzi scheme to me.

One of the 3 batteries with defective has been supplied. This battery was removed after a few months of discussion. After two months and several times communication via e-mail, the battery is back. Deffect has not been repaired.
We regret that we bought the batteries at Alma Solar.