Sold.co.uk Opiniões 1078

I was treated rather unsatisfactory for a company that claims to provide a good service to sell your property. The first half of my experience went rather smoothly until my account manager disappeared without a trace. This is when the issues started to arise. I was ill informed as to who was handling the sale of my property and without contact for over one week I proceeded to phone Sold.co.uk for the whereabouts of my keys which upon a previous agreement to put the keys into a safe box on the front of the building. I left many emails to this person and to the info@ email and a voicemail to the main company asking for that account manager however I didn’t receive a single phone call for over a week. I then contacted Sold again and spoke to a customer advisor to ask if my keys were put into the safe box so I could enter the property and make necessary repairs. However upon trying to enter my property my keys were not in the key safe as promised and I proceeded to call Sold again. I was put through to someone else and passed over to a lady who claimed she was a receptionist. Not one of them seemed to know where my keys were. Why is there a considerable lack of communication within this company? Not only did I not know that they handed my keys to a third party which wasn’t clearly explained to me in the first instance it appeared that no one from Sold took the time or care to update me at all until I threatened legal action.

Updated Edit: I was told to remove all names from my review or my review would be removed. They have all been removed as requested but still my review remains.

Everyone I dealt with at Sold was thoroughly professional, I dealt primarily with Ella Seki (Sales Progressor) who was excellent! Ella is without doubt the best and most tenacious property professional I've ever dealt with at an agent. She pushed the sale over the line, I can safely say without her it wouldn't have happened

I would like to say a huge thank you to Thea.W. She was extremely professional, patient and made things very easy. Sold did get us the price we wanted and we were happy with that. I would recommend this company.

The whole process was very straight forward as well as being quick. Communication has been great and the team have been helpful in answering all our questions, particularly the sales administrator who we have been dealing with Jade.

The experience of using Sold was second to none. The staff are very helpful and professional and they keep you informed of the process right through to the end.

Ella was amazing at making sure the process of buying my mums flat stayed on track she was very friendly and easy to deal with and if Ella hadn’t been involved I think it would have a lot more stressful.
Thank you to Ella again

Ella Seki from Sold was very helpful with the sale of my property, she pulled out all the stops until completion.
Thank you Ella 🙂

Dealt with Ella very quick efficient and professional.Great service would recommend.

I am extremely happy with the service provided by Sold.co.uk specially with the leading agent Ms Thea Willsmore she was very excellent and going extra miles in provide all support and communications with both sides purchaser and seller until sale completed successfully. Very well done Ms Willsmore and keep shine and best of luck.

Muna Albayti
Purchaser of 15 Urswick Close TS4

I am satisfied and enjoyed working with Ella Seki. Always a quick response to calls and emails with real help in solving problems. It's a pleasure to deal with a professional. Dear Ella, thank you very much! Well done!

Very quick response to dealing with some initial issues

Ella was very helpful and would consistently chase despite the annoyance I caused of daily chase ups. Always on top of it despite and was wonderful to work with will recommend next time.

I would recommend buying an house with them!
My experience with ella was great and she did help me a lot during the whole process and make sure that all the paperwork is done as soon as possible!

Thanks to elli and the whole team of sold.co.uk

I have had a very good experience dealing with Sold Estate agents. The staff have been very helpful attentive to my needs. I have had regular contact either through phone or email. Staff member Ella has been especially good and has consistently informed me of the situation regarding my buying opportunity. I'm very pleased with the service I have received.

Stephen Lawrence

Stephen Lawrence

Very good service
Kept informed
My agent Ella Seki whom I was dealing with was always available for me.
Highly recommended
A credit to the company

The team was amazing and patient throughout the entire process. A special shout out to Thea Willsmore for always arranging visits, even on short notice. Well done to everyone for your stellar efforts.

Thanks Ella and the team at Sold.co.uk for sorting everything for me from start to end
Keep up the good work 😊
Thanks again

Great service from Ella

Negotiator Sarah James was very helpful and went above and beyond to help me. Very easy to deal with.

The team and Ella have been very patient and helped me all along the way with getting my property sold and completed. They contacted me regularly to give updates, and I would highly recommend sold as the team to help selling any property. Ella has been fantastic throughout the whole process!