SoleCup Opiniões 505

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My cup has reignited my love of looseleaf tea. So easy to use, wash and keeps the tea nice and hot. The cork holder is perfect, as your hands don’t get burnt on the glass. Really happy with my purcha... Ver mais

Classificada 5 em 5 estrelas

I love my SoleCups! Easy to keep clean, 530ml of tea is enough to survive couple hours, infuser is perfect size, siliconband make easier to hold the cup and of course, cups comes with my favorite colo... Ver mais

Classificada 5 em 5 estrelas

Contact straight away to point out that the items I ordred weren't compaitable with each other and one was out of stock. A replacement item was arranged within minutes and shipped straight away. Excel... Ver mais

Classificada 5 em 5 estrelas

What a super small company - always able to help…I needed a replacement lid for a bottle & they were happy to send one out free of charge. Also a replacement seal for an original sole cup & again in... Ver mais

Informações sobre a empresa

  1. Loja
  2. Loja de porcelanas
  3. Coffee Shop
  4. Loja de bancadas
  5. Loja de chás
  6. Grossista

Escrito pela empresa

SoleCup is a Birmingham based family run company focused on creating long-life alternatives to disposable items. We’re on a mission to reduce waste and improve taste for coffee, tea and smoothie drinkers. Our eco-focused company has grown out of a love for good coffee and the simple idea that using less and caring for the environment are the basics of a sustainable lifestyle. We want you to know we are passionate about reducing the use of disposable cups and single use plastics and we encourage a refuse, reduce, reuse and recycle philosophy. We have carried this philosophy into products we have added to the range and ensure all packaging is either recyclable or bio-degradable.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

505 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

I ordered a xl cup from Amazon in…

I ordered a xl cup from Amazon in December. It arrived and was great, apart from the lid positioning which was defective and did not lock in the correct position. I contacted Paul at solecup via email to inform of issues. I received a swift response and less than 24 hours later was offered a replacement to be sent to me that day! Excellent communication and customer service! The cups are amazing, I love the style and they keep my water cold all day. Will definitely use again and recommend to friends 😊

11 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely great mugs

Absolutely great mugs. I use loose leaf earl grey and it is perfect for that. You can just leave the leaves in and have it as strong as you like. Great product.
The only thing that I do with them is take out the top steel part that has the logo in it, only because it does tend to trap water in there and starts to smell damp after a while. Possibly a drain hole in that bit might make it better or have it removable.

16 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Best Cups. Excellent Customer Service

I had been looking for a glass travel mug for ages. These are the best. Never get hot in your hands, such cute colours. They are very durable too. Their customer service is second to none. I had to contact them on two occasions and they truly are the best. Their tea selection is also delicious. I would absolutely recommend solecup above any other. They are an awesome company with great quality products and excellent customer service

5 de dezembro de 2023
Classificada 5 em 5 estrelas

Timely service

The package arrived before the delivery date and it was packed nicely. It's a Christmas present so haven't used the reusable cups yet so can't comment on the product but service is good and prompt.

2 de dezembro de 2023
Classificada 5 em 5 estrelas

Fab service and product

Order arrive earlier than expected, well wrapped and no plastic in sight! There was a handwritten thank you in the order which I thought was really nice touch! The mango green tea is my favourite, and my large travel cup with tea infuser has hardly left my side since it arrived, love it!

2 de dezembro de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Not as pleased with the purchase as I had hoped

Not as pleased with the purchase as hoped. The cups looked good in the image. The red cup sadly is enhanced in lighting on the website as Red is in fact more orange and my son wanted a red cup. Also ordered black & pink.
Drinking from the lid is unpredictable when the liquid arrives due to the reservoir section in the lid and this also holds liquid after stopping drinking. My husband said he would use the cup without the lid to save feeling the purchase was a complete waste of money but that defeats the purpose. Washing the lid is challenging as the water stays in the lid doesn’t drain away and could risk a stale water build up. On a plus it kept the hot drink hot and working in the NHS often your drinks go cold before you can get to it but I bought 3 cups and no one was elated with their new cup so I feel disappointed as I had purchased them as gifts and had one myself. £40 rather than £60 but still £40 is lot of money to spend when it’s far less than my expectations for my outlay.
Sorry Solecup I’ve bought other cups before in your range as gifts and not had a problem.

18 de novembro de 2023
logótipo da SoleCup

Resposta da SoleCup

Hi Teresa,

I hope you are well. Thank you for your order and for taking the time to review your SoleCups.

We've tried to match the colour of our products as best as possible to the images, however, colour can vary depending on the device you are viewing the image on.

We just wanted to let you know that the underside of the lid can be removed for a thorough clean. If you remove the lid from the cup, turn it upside down, you can twist the base of the lid off. We would recommend washing this and allowing it to completely dry before putting it back together. Please ensure that it is tightly screwed back on.

Keeping your cup in an upright position after you've used it for a second or two will allow the liquid the drain back into the cup, this should stop any liquid from becoming trapped in the lid.

I hope this helps, as always you can reach us at paul@solecup.com if you have any questions.

Many thanks,
Annie

Classificada 4 em 5 estrelas

great cup

great cup, just what i wanted with only 1 small exception....the drinking hole is a bit small.

25 de outubro de 2023
Classificada 5 em 5 estrelas

All great

Cups are really good quality and good prices. I was sent the wrong item and got a reply within 4 minutes (!!!) to send out the new one as well. So good products & great customer service

27 de outubro de 2023
Classificada 5 em 5 estrelas

Great big mug

Great big mug. Doesn’t leak and keeps water cold for over 24hrs.
Company seems small and personable so feels good supporting local businesses

18 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I absolutely LOVE my SoleCup

I absolutely LOVE my SoleCup. It’s helped me stay hydrated at my very busy job and I feel less headachey as a result. Everyone mentions how great it looks and how much they want one.

Don’t waste your money on a Stanley. Get a homegrown version which looks even better and is amazing value for money.

30 de setembro de 2023

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