Sollunae Opiniões 

I placed an order on Sunday evening after seeing an absolute guarantee on this company's website and social media channels that items would arrive in time for the solar eclipse on Wednesday. Their official statement explicitly promised that any orders placed before 11:00 PM on Monday would arrive on time.

Today is Wednesday - the day of the eclipse - and the items have not arrived. On Tuesday, the business explicitly stated on their social media channels that all orders had been dispatched. Today, after seeing a massive backlash on social media from numerous other customers who had not received their orders, the company put out a new statement backtracking on their previous claim, and deleted the old one about all orders having been dispatched. They admitted that not all orders were actually dispatched and are now attempting to shift the blame onto courier delays and unprecedented order volumes. Throughout this entire ordeal, there has been a complete lack of proactive communication from the company, adding significantly to the perceived dishonesty.

To highlight just how misleading this business continues to be, it is currently 4:00 PM on Wednesday - 3 hours after the guaranteed 1:00 PM delivery time and during the actual event - and their website still actively displays the following text:

"** LAST DELIVERY DATES **
Due to some delays with Royal Mail we are now only offering:
Royal Mail Special Guaranteed Delivery by 1pm
LAST ORDERS:
11.00pm on August 10th
Royal Mail Special Guaranteed Delivery by 1pm
Order today to avoid disappointment!"

It is clear to me that they knowingly accepted orders they could not realistically fulfill just to secure the revenue, and they cannot even be bothered to update their website to reflect reality. Had they been honest about their capacity or shipping constraints from the start, I would have had the opportunity to source these essential items elsewhere. The only reason I chose them was because their shipping options were a guaranteed 1pm next day, whereas the competitor I was considering offered next business day for the same price instead. Maybe some things are too good to be true.
The deception, disorganisation and radio silence have left me and my family without any options for a once-in-a-lifetime event. I am deeply disappointed and will never trust or buy from this business again and discourage others strongly to do so.

Paid £9.95 for Special Next Day Delivery. Three days later, and they never arrived. Had I have known this when ordering them, I would never have used this site. Highly disappointing. Still posting on social media, and not replying to anybody's messages.

Paid for an order on Monday morning with an additional payment for next day delivery. No tracking number, no response to emails. No eclipse
Glasses.

THIS IS A SCAM. AVOID.

I spoke to my credit card company and they are refunding me. Suggest everyone else does the same.

Next step - trading standards…?

Items never arrived. Missed the timing for the Solar Eclipse Entirely, wont be another in my lifetime.

Automated response only via email. Saying too busy to respond to emails.

Item was ordered over 24hrs before the cuttoff time for delivery on time. No tracking information provided.

No order recieved. Paid for guaranteed next day delivery. Spent £170. No confirmation email, no tracking information, nothing. Also no way to request a refund on the website, have messaged this company many times and no response. Shocking.