SoloCigars Opiniões 346

Resposta da SoloCigars

Actualizada a 25/02/2026

Hello Mr. Arabatzis,
We appreciate your contact today.

We truly regret that your order has not arrived as scheduled, as we understand how important it is for you to receive your products in time and we would like to apologize for the delay caused by these processes.

We have followed up with you via email and have provided additional information regarding the current status of your shipment and all the further steps required from your part for its successful delivery process.

We truly value the time you took to share your experience and we always take our customer's feedback to offer a better service.

We appreciate having you as a customer and we always encourage you to contact us directly through our CS channels at info@solocigars.com as we have a 100% satisfaction guarantee towards our orders.

Have a great day.

Sincerely,
Delineth M.
Customer Service Team

Resposta da SoloCigars

Actualizada a 8/12/2025

Dear Mr. Djiguerian,
We hope you're having a nice day.

We would like to apologize for any inconvenience caused, as we understand you are eagerly expecting your products.

Unfortunately, at times, local customs present challenges to have the products released, however, your account manager has sent you a notification regarding the current status of your shipment and has offered different options to proceed with it.

We truly value the time you’ve taken to share your experience, as it helps us improve our services.

Your loyalty is very important to us, and we sincerely appreciate it.

Remember, you can reach out to us through our Customer Service channels at info@solocigars.com, as we offer a 100% satisfaction guarantee on all orders.

Kind regards,
Delineth M.
Customer Service Team

Resposta da SoloCigars

29/10/2025

Dear Mr. Ding J,

Thank you for sharing your comments about our products. We truly value your feedback and are always more than happy to address any concerns you may have.

As we have maintained communication with you regarding your previous concerns and addressed each of the points you were not fully satisfied with, please allow us to reassure you once again that all the products we sell are 100% authentic. We have been in the industry for many years, serving customers worldwide and building a solid trust and quality. All our merchandise is sourced exclusively from official Habanos distributors.

If you would still like to further discuss any aspect of the products from your last order, please don’t hesitate to contact us again at info@solocigars.com or by phone at +1 (305) 602-3460 — we’ll be more than glad to assist you in any way we can.

Your feedback is appreciated, as it helps improve our services. We thank you for being our customer and hope to have the opportunity to assist you in the future.

We remain committed to our 100% satisfaction guarantee.


Sincerely,
Natalie
Customer service team

Resposta da SoloCigars

16/09/2025

Dear Mr. Segovia

Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.

We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.

We regret that you did not receive your original order created on July 30, 2025, due to issues with local customs. However, we have in fact created a reshipment order as compensation, which will be shipped in the next few days, and you will be notified by email.

We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at info@solocigars.com or by phone at +1 (800) 807 8526.

Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.

Sincerely,
Isnela Solís
Junior Supervisor

Resposta da SoloCigars

8/09/2025

Dear Mr. Grapel/Ohriner

Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.

We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.

We regret that you did not receive your entire order, created in July 2025, due to issues with local customs. For this reason, we offered to reship the confiscated products.

But, due to recent regulatory changes, we’re currently unable to reship your orders to the country of destination. This pause is temporary, and we’re actively working with couriers to resume service as soon as possible.


As of August 29, 2025, a presidential mandate has removed the long-standing duty exemption for imports. All goods entering your country—regardless of value or origin—are now subject to duties and taxes. But we expect to continue with the shipment in the middle of September 2025.

Once everything is set up, we will contact you to provide you with all the details.

We value and thank you for being our customer, and your feedback is essential in helping us improve our service.

If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at info@solocigars.com or by phone at +1 (800) 807 8526.

Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor

Resposta da SoloCigars

3/09/2025

Dear Mr. Repko

Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.

We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.

I understand that you have not received your May and July 2025 orders due to customs issues. Therefore, we proceeded to reship the products to you on new Reshipment orders, but we have not been able to ship the final packages due to new regulatory changes regarding shipments to the US, as mandated by the President.

Therefore, it would be very helpful if you would stay in touch with us by email so we can provide you with all the updates regarding your case.

We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please feel free to contact us by email at info@solocigars.com or by phone at +1 (800) 807 8526.

Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor

Resposta da SoloCigars

27/08/2025

Estimado Sr. Valenzuela:

Gracias por tomarse el tiempo para compartir sus comentarios. Lamentamos sinceramente las molestias que ha experimentado.

Entendemos completamente su frustración y le ofrecemos nuestras más sinceras disculpas por la demora en la recepción de su pedido. Tras revisar la situación, su paquete llegó al país de destino el 1 de agosto de 2025, marcado como "Envío en proceso de internacionalización al país".

Le aseguramos que su satisfacción es nuestra máxima prioridad. Nos pondremos en contacto con usted directamente para informarle de las últimas novedades proporcionadas por su servicio postal local (Correos Chile), para que pueda contactarlos y confirmar cualquier información necesaria para garantizar que su pedido se entregue correctamente o se resuelva a su entera satisfacción. Como parte de nuestra garantía de satisfacción del 100 %, nos comprometemos a apoyarle durante todo este proceso.

Su opinión es muy importante para nosotros, ya que nos ayuda a mejorar continuamente nuestros servicios. Agradecemos su lealtad y la oportunidad de servirle.

Si necesita más ayuda, no dude en contactarnos a través de nuestros canales de atención al cliente en info@solocigars.com o por teléfono al +1 (305) 602-3460. Estaremos encantados de ayudarle.

Gracias de nuevo por ser nuestro valioso cliente.


Atentamente,
Natalie
Equipo de Atención al Cliente