Solutions Mobility Opiniões 

138
•
TrustScore: 5 em 5

4,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

They really listened to what our issue was and what we thought we were looking for. They spent time going through all the options available and encouraged us to try them all out. This included us go... Ver mais

Classificada 5 em 5 estrelas

My mobile scooter was delivered and everything about it explained perfectly. It has completely opened my life up. I went shopping for the first time in heaven knows when. It was wonderful. Anyone who... Ver mais

Classificada 5 em 5 estrelas

Was looking for replacement part for an item I actually not purchased from them. Answered phone quickly, helpful and knowlegable, got back to me immediately and was able to purchase it. Very effici... Ver mais

Classificada 5 em 5 estrelas

I was greeted warmly on arrival at Alfreton, the proprietor, Sue could not have been more helpful. Sue showed me the various scooters that were available and was obviously knowledgeable about them all... Ver mais

Informações sobre a empresa

  1. Loja de cadeiras de rodas
  2. também em
  3. Fornecedor de equipamento médico

Informação fornecida por diversas fontes externas

We specialise in new and nearly new mobility equipment at discounted prices, usually carrying in excess of 90 items in stock at any one time. Located just 2 minutes from junction 28 of the M1 we are open 7 days a week by appointment, and welcome anyone...


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

138 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(138)

44 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

This is a superb scooter

This is a superb scooter, bought to replace my old one which expired after many years of use. This one is half the weight and can be lifted in and out of the car with ease - and even without breaking it apart. The service from Solutions Mobility was also second to none

29 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Unhelpful not interested

Unhelpful Clearly not interested in helping. had to return for refund go elsewhere due to how i was
TREATED
And I was going for a bereavement to my mother at the time and these people knew this.
you did not want to help me it was more than one thing wrong with it you know it was you messed me around you wouldn't give me back my money eBay had to step in for me and help me get my money back from you im talking about the wheelchair

13 de fevereiro de 2023
Opinião espontânea
logótipo da Solutions Mobility

Resposta da Solutions Mobility

Hi Dale, Thank you for your review. We find your review very unfair. We offered to replace the part that you said had been damaged in transit, you were even provided with a returns label, FOC, but as you never returned the part to us we could not supply a replacement. You went on to leave negative feedback on Ebay that was subsequently removed as you had not followed their returns protocol. We, I in particular, showed you immense compassion as we had a lengthy telephone conversation about your mum, as I had had similar experiences. We would have been more than happy to replace the part you say arrived damaged, however, if you do not return the item, i don't know what is expected of us. With regards to the issue with the wheelchair, there is a set procedure to follow when returning an item on Ebay and your impatience forced ebay to step in. Your were refunded in full dispite the chair being returned damaged.

Classificada 5 em 5 estrelas

Brilliant company solution mobility

Once again like every time we visit solution mobility we were treated as someone of importance. This time I messed up my wheelchair and when I rang them we were invited down, upon arrival I was treated with a drink and they got on with repairing my chair .I was treated as a king. I recommend this company to my best friends. Anyone in need of a mobility product these are the people to deal with.my son is disabled also we have had 3 chairs from this company and not had any problems.
Thank you solution mobility for your service and kindness.

26 de maio de 2023
Opinião espontânea
logótipo da Solutions Mobility

Resposta da Solutions Mobility

Thank you Karl, we really appreciate your lovely review. Its always a pleasure dealing with you. You know where we are if you need anything else. x

Classificada 5 em 5 estrelas

I recently bought my 4th powerchair…

I recently bought my 4th powerchair from solutions mobility. I have never been disappointed in the past. All my previous wheelchairs and spares have been fine.

This latest purchase was a quantum powerchair. I had some issues. These were resolved within a week. All of the team went above and beyond to exchange my wheelchair for a more suitable wheelchair, which was much better.

The customer service is fantastic and the after care is brilliant. Big shout out to Karla, Evie, Jeff, Adam, Sue
and Stuart.

21 de fevereiro de 2023
Opinião espontânea
logótipo da Solutions Mobility

Resposta da Solutions Mobility

Thanks Sonia, its always a pleasure. x

Classificada 5 em 5 estrelas

Top service top company!

Wow! Came to the shop and was welcomed by a man called George and a Friendly companion called Saber! They helped me and answered anything I had to ask. Left with a smile on my face and a Powerchair that’ll hopefully last a life time! Second one and counting! +5 recommend

2 de janeiro de 2023
Opinião espontânea
logótipo da Solutions Mobility

Resposta da Solutions Mobility

Thanks for your lovely review. I will be sure to give Saber a treat for his part in helping you. I might even do the same for George, lol. Once again thanks

Classificada 5 em 5 estrelas

Fantastic company

After searching the whole of internet, I visited this company with no idea of what I needed, I just knew I needed a power chair of some kind to make my life easier. The showroom staff took the time to listen to my needs and advised a Salsa M2 Mini. They were very helpful and knowledgeable and didn’t rush me, I couldn’t happier with my purchase, it’s changed my life! .Thank you to the guys and girls at Solutions Mobility! Amazing service!
Many thanks Shirley smith :)

13 de janeiro de 2023
Opinião espontânea
logótipo da Solutions Mobility

Resposta da Solutions Mobility

Hi Shirley, Thank you for your lovely review. It was pleasure doing business with you. I will make sure everyone is told of your lovely comments. Kind Regards

Classificada 5 em 5 estrelas

Fantastic company, can't praise them enough

Everyone at this company have been nothing short of brilliant and very patient with me. Their knowledge is second to none. If you are looking for anything regarding mobility please contact these guys, you won't be disappointed. Fantastic company and service, thanks again.

10 de janeiro de 2023
Opinião espontânea
logótipo da Solutions Mobility

Resposta da Solutions Mobility

Hi Jason, Thank you for your review. It was a pleasure meeting you all and the pup, and we are glad you are happy with your purchase. if you need any help in the future feel free to contact us again. Take care

Classificada 5 em 5 estrelas

Excellent Custom Service

I recently purchase a Rascal P327XL Power Wheelchair from Solutions Mobility and I can’t fault the customer service, it was excellent. I would give them % 100.

Sue and Steve are so lovely and very helpful because I couldn’t remember the measure of my door frames, so they brought out 4 Power Wheelchairs to Lincoln to me try out around my house. The man, Jeoff who bought the chairs, he was so lovely and very helpful to me because he sorted my new chair for my needs and he couldn’t do more enough to help.

I will be buying off them again.

Thank you so much for all yours help.

4 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

BEST BY FAR

Was assisted by an excellent guy called Zach who was very knowledgeable and keen to help...had my new part with me in less than 24hrs...that's what I call top service.

14 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely excellent company

Absolutely excellent company so glad I found them I purchased a great scooter the best one I’ve had by far. The customer service is superb also. Can’t thank you all enough. Made an ill young man very happy.

5 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Superb company!

One of the best companies I have ever dealt with. Had a problem with an order placed with them. Once the problem was identified, did everything to resolve the situation. Staff were superb and would highly recommend the company to anyone.

3 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

A company who cares!

There is one word in our English language which defines Solutions Mobility - CARE. They care about people: how some some of us struggle with life; how costly it can be obtaining help with those struggles; and the need to know that if something goes wrong with that help, there’s someone we can call on. Put simply, they care about their customers. I recently had a problem with a pre-loved electric wheelchair I’d bought from them. A phone call with Karla gave me an assurance that the problem would be sorted so that I was up and running again as quickly as possible. And it was, just 3 days later. If you need help getting around, and are looking for a company who are friendly, helpful, efficient, and who care, get in touch with Solutions Mobility.

15 de setembro de 2021
Opinião espontânea
logótipo da Solutions Mobility

Resposta da Solutions Mobility

Thank you Stuart for your kind words. Excellent customer service is our priority and we are glad you have found that with us. Take care and if you need anything else please feel free to contact us again.

Classificada 5 em 5 estrelas

Fab Family ran Company, who definitely care

We found you on the internet whilst trying to find anywhere still giving demonstrations on Powerchairs (due to COVID-19 still being an issue) who were close by. Dad rang up and the lady he spoke couldn’t have been any more helpful.

The day we came to your shop we were met by George, he talked us through/showed us around the Pride Jazzy Air 2 and the Quantum Edge Q6 iLevel.

His product knowledge on both powerchairs was outstanding. He then carried out a physical demo and answered all of our questions for both chairs.

Although the whole time George was very professional and polite, he was also Friendly, easy to talk to and approachable - I suffer from Anxiety, George made me feel at ease almost straight away. As you can imagine this for me is a thumbs up straight away.

We paid for the Quantum Q6 there and then, we didn’t need to think about it - plus as I said George told us everything we needed to know.

Once the transaction was complete George then explained what would happen next. My Dad had to nip to the bank first, & Mum and I waited at the shop (as I had my ESA Dog with me too) - George even offered us drinks whilst we waited which was a nice touch.

We also met Carla who came to do the paperwork side with us - again absolutely lovely lady. Although she stayed professional and polite - just like George, Carla was also Friendly and easy to talk too.

We have to say George is an absolute asset to your company, from the way he holds himself/comes across, his Customer Service Skills & the knowledge he holds is incredible - it wasn’t a surprise to find out that this is a family Company, (he is part of that family) and obviously very proud of their Company too.

As for the Powerchair - I managed to get the exact chair I wanted/needed for around a Quarter of the RRP. Nothing at all wrong with it - still has the stickers on the screens and only a couple of miles done too! And the best part - feels like I am sitting on air!!

Thank you so much for helping finally get what I’ve needed for so long! I would have no issue highly recommending you to anyone and everyone.

30 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

100% recommendation for solutions mobility

I can honestly say this company have been incredible in all ways from the first time we talked on the phone pre purchase to almost a year later. My power wheelchair has just returned home after solutions did some adaptions on it for me. I am over the moon with it and cannot recommend them any higher. All staff are friendly, approachable, caring, helpful and kind. They work so hard to give the best service and sell only top quality products. They sell, repair and adapt at a very reasonable price and no question/request seems an issue for them. I can truthfully say that I will never go elsewhere now for my electric wheelchairs, regardless of where in the country I go. It is so nice to use a company that I have trust and faith in.

27 de julho de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Unhelpful and rude

Unhelpful and rude. Clearly not genuinely interested in helping. Decided to go elsewhere due to how we were dealt with.

15 de julho de 2021
Opinião espontânea
Classificada 2 em 5 estrelas

Not so great

Initially, they seemed good and I was very pleased. But then issues started occurring. I have had two chairs from solutions mobility, and both have had serious battery problems. The batteries on both chairs failed within months of getting them. I have had my current chair for five years and have had four sets of new batteries, despite following the manufacturers guide on charging my chair very closely. The same has happened to a friend of mine who bought a wheelchair from them.

My suspicion is that they are increasing the speed of the wheelchairs which is eating up the battering and making them fail, but I have no way to prove this as they've been very unwilling to investigate whats actually going on.

Be very careful - I'd recommend staying away from this company.

10 de julho de 2021
Opinião espontânea
logótipo da Solutions Mobility

Resposta da Solutions Mobility

Hi Hannah Mugatroyd, Thank you for your review. We’re sorry to hear you were less than satisfied.
Many factors can affect batteries. This can be down to user weight, wear and tear, charging and useage etc. If you have various electrical options this can also drain batteries quicker than usual.
As you purchased the chair from us 5 years ago we are unable to pass judgement on the chair in its present state. Regular maintenance and services are recommended to maintain the product. Consider replacing the motor brushes, this should can be done during annual services.
We would be more than happy to perform a service for you. Just contact us on 07875 295500 and book an appointment to bring your chair in.
Kind Regards Sue

Classificada 5 em 5 estrelas

Mini Salsa electric wheelchair

We purchased a electric wheelchair for our dad because he had massive problems even getting out of a regular wheelchair. He needed one that also stood him up like a rise and recline chair. The first one we got was a little too wide and dad was bashing the doors and we spoke to this company and they very kindly swapped it for a narrower chair. They have been wonderful from start to finish. My dad was able to remain at home independently for the last year of his life due to the Mini Salsa Chair I recommend it and this company 100%. They even gave us a very fair price as recently our dad passed away. Thankyou for your service
⭐⭐⭐⭐⭐

14 de junho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Purchasing a electric chair.

This is not the first time I have purchased a chair from Solutions Mobility.I find the whole experience very satisfying and everyone I dealt with very helpful and polite.Delivery is excellent and very fast.I have no hesitation in highly recommending the company to anyone who is considering a purchase.Good luck for the future,regards Geoff.

28 de abril de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Power chair supplied 5*

Following a recent amputation of my lower right leg, I have just been supplied a power chair by Solutions Mobility and I can honestly say that it has made my year (and probably my life!) they were a total pleasure to work with, they are experts in their field who are kind and professional and go the extra mile for customers 5* customer service and quality products

22 de abril de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Experience.

Incredible company with exceptional customer service. This is the company to work with if you are looking for a chair.

10 de março de 2021
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais