Dereck Smith was extreemly responsive to a microsoft security problem that I was having. Dereck was able to quickly and curteously identify and resolve the situation. Very pleased with the support.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
I was looking for an old printer driver and solusoft proposed me driverdoc to find the right driver. Yes the name Doc gives confidence but this software contain function/potentially virus that are slo... Ver mais
goes above and beyond for their customers. They are reliable and trustworthy and they know what their customers need and what their customers want. Their software is great because it is super efficien... Ver mais
A empresa respondeu
I have requested Solvusoft support to solve a problem caused by a virus. Although the tool has not been able to solve my problem, Alex, through chat, has helped me enormously. He has indicated at al... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Solvusoft Corporation, a leading producer of award-winning utility software, is a US-based software company serving millions of customers in 150+ countries worldwide. We maintain a global corporate presence in Las Vegas (HQ), Chicago, Belgrade, and La Paz. As customer-centric company, we are constantly listening to the needs of our customers and their feedback. This results in a drive and ability to continually improve our products and provide the best quality consumer software on the market.
Informações de contacto
848 N. Rainbow Blvd., 89107, Las Vegas, Estados Unidos da América
- +1 (702) 948-6578
- support@solvusoft.com
- solvusoft.com
4,2
Bom
77 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Misinterpreted and misjudged this…
Misinterpreted and misjudged this company and it's customer service at first, got a refund.
3 de dezembro de 2020
Opinião espontânea
Resposta da Solvusoft Corporation
Dear Customer,
Thank you for sharing your valuable feedback with us. Feel free to get in touch with us if you need our help and we will more than happy to assist you.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Please Help Me.
15 de outubro de 2020
Opinião espontânea
Resposta da Solvusoft Corporation
Dear Customer,
Thanks for getting in touch with us. If you need our help, please feel free to contact us on customer support number: +1 702-948-6578, we are here 24/7 on chat, email, and phone. Thank You.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Excellent company
Thank you for all your assistance in resolving my query, much appreciated. Excellent company. A*****
12 de outubro de 2020
Opinião espontânea
Resposta da Solvusoft Corporation
Hello Bryn,
Thank you for sharing your valuable feedback with us. Feel free to get in touch with us if you need our help again and we will more than happy to assist you.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Alles bestens
2 de setembro de 2020
Opinião espontânea
Resposta da Solvusoft Corporation
Hallo Alles,
Vielen Dank, dass Sie uns Ihr wertvolles Feedback gegeben haben. Nehmen Sie Kontakt mit uns auf, wenn Sie unsere Hilfe erneut benötigen, und wir helfen Ihnen gerne weiter.
Freundliche Grüße,
Leiter der Qualitätskontrolle
Solvusoft Corporation
Big thumbs up for the team to help me…
Big thumbs up for the team to help me when due to a Windows upgrade, WinThruster and WinSweeper were accidently removed from my computer !
28 de julho de 2020
Opinião espontânea
Resposta da Solvusoft Corporation
Hello Ann,
Thank you for sharing your valuable feedback with us. Feel free to get in touch with us if you need our help again and we will more than happy to assist you.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Very timely response
Very timely response - Alex George's help was right to the point and solved my problem. I'm glad to know that this support system is available.
J Patrick Freeman
24 de julho de 2020
Opinião espontânea
Resposta da Solvusoft Corporation
Hello Patrick,
Thank you for sharing your valuable feedback with us. Feel free to get in touch with us if you need our help again and we will more than happy to assist you.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Very pleased with the quick response to…
Very pleased with the quick response to my issues with download and registration. The issue was resolved within 2 days and I supposed it was because of the time differences.
Importantly, it was resolved. Keep up the good CRM.
Have a good weekend.
Michael Pang
Singapore
24 de julho de 2020
Opinião espontânea
Resposta da Solvusoft Corporation
Hello Michael,
Thank you for sharing your valuable feedback with us. Feel free to get in touch with us if you need our help again and we will more than happy to assist you.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Old photo recovery…
I required help with software to recover old photos. I received that and additional help when I had trouble downloading software. All was well in the end, thank you
17 de julho de 2020
Opinião espontânea
Resposta da Solvusoft Corporation
Hello David,
Thank you for sharing your valuable feedback with us. Feel free to get in touch with us if you need our help again and we will more than happy to assist you.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Good luck getting as refund..
I purchased software that unfortunately wouldn't open some very old Pocket PC files. Requested a refund, was difficult to get.
Also their site is blocked by my antivirus, I had to whitelist it to use their support system.
I'm actually editing my review because this is the first company I've dealt with that I actually think are shady. They did not offer a refund until posted a negative review, then miraculously the refund was organised a day or two later. Then I received multiple emails from them asking to remove the review. No... The review is accurate, the refund WAS difficult to obtain.
Now I've just received an email from Trustpilot stating "Based on your review and username, Solvusoft Corporation doesn’t recognize you as one of their customers".
These guys are clowns! From 3 stars back down to 1.
21 de junho de 2020
Opinião espontânea
Resposta da Solvusoft Corporation
Dear David,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. I just checked the details, you already got a refund from our side a long time ago for the full amount and we have also informed you via email for the refund. Please check with your bank and feel free to let us know if you need any clarification on this matter. As you can see on our website that our all products cover 90 days of the money-back guarantee, we understand that this is the software industry and people will come to know only when they use the software if it's suitable as per there needs or not and that is why we have 90 days money back policy. If you need our help, please feel free to contact us on customer support number: +1 702-948-6578, we are here 24/7 on chat, email, and phone.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Ottimo software
Ottimo software, perfettamente funzionante. I drivers vengono aggiornati in modo corretto e funzionale. Grazie del supporto.
20 de março de 2020
Opinião espontânea
Resposta da Solvusoft Corporation
Grazie per la vostra recensione. Apprezziamo i nostri clienti, così come le loro opinioni.
A nome di tutta l’azienda vi ringraziamo per averci scelto e per essere entrati a far parte della nostra famiglia. Il nostro staff ti fornirà il miglior servizio clienti che meriti. Siamo onorati di avervi tra i nostri clienti!
Grazie
Jason Geater
CEO, Solvusoft
Thank You for helping me
Thank You for helping me. It took time due to that I am old, 80 years old, and the new ways to fix things seem too complicated.
My old way of get help by telephone directly and me, not understanding the instructions made it difficult.
Thanks to helpresources for Retired persons in data- installations in my home-town, we could communicate with You. .
Thank you very much for everything.
Britt-Mari L.
17 de março de 2020
Opinião espontânea
Resposta da Solvusoft Corporation
Hi Britt-Mari,
Thank you for the kind words - it really means a lot to our hardworking staff!
We are extremely happy to hear of your positive experience with our company, and very thankful that you've taken some of your valuable time to share your thoughts with the greater community. Often times, we only hear from the few negative experiences, so it's refreshing for us to hear from one of the thousands of satisfied customers.
Thank you again, and please feel free to reach out to us anytime for help.
Best regards,
Jason Geater
CEO, Solvusoft
Problem with WinThruster license key
I had a problem with the version of WinThruster that was resolved promptly by Solvusoft support Dereck Smith, He served me very well and helped me very efficiently.
29 de janeiro de 2020
Opinião espontânea
Resposta da Solvusoft Corporation
Hi Edileusa,
Thank you for sharing your experience. Feel free to get in touch with us if you need our help again and we will more than happy to assist.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Good service
The software company's after-sales service is very good. I have trouble in ordering the software. They contacted me within 24 hours to complete the case.
17 de janeiro de 2020
Opinião espontânea
Resposta da Solvusoft Corporation
Dear Ruud Mul,
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
Best,
Quality Control Manager
Solvusoft Corporation
very complicate!
15 de janeiro de 2020
Opinião espontânea
Resposta da Solvusoft Corporation
Hi Renfer,
Thank you for your feedback. Did you try to contact our Support Team, we are available 24/7 on chat, email, and phone as well. Feel free to call us at +1 702 948 6578 and a representative will set this up for you. I have already highlighted the issue to the concerned department and they will get in touch with you on immediate basis.
Also, we have some detailed help file links mentioned below which can help you to understand how things work.
https://support.solvusoft.com/hc/en-us
We believe that this help centre covered every aspect of the software but still, we are here to help. Please feel free to contact us and we will more than happy to assist you. We look forward to hearing back from you soon. Thank You.
Best Regards,
Quality Control Manager
Solvusoft Corporation
my problem was solved immediately
5 de janeiro de 2020
Opinião espontânea
Resposta da Solvusoft Corporation
Hi Jan,
Thank you for sharing your valuable feedback with us. Feel free to get in touch with us if you need our help again.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Derek Smith is a nice guy
Derek Smith is a nice guy. And he well be an excellent guy when i will be refunded cause I had to buy twice the same product, Win Thruster.
25 de setembro de 2019
Opinião espontânea
Resposta da Solvusoft Corporation
Dear Michel,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. I just checked the details, you already got a refund from our side a long time ago. The refund was processed from our side is on Sep 25, 2019, which is for the full amount 41,92 EUR, and we have also informed you via email for the refund. Please check with your bank and feel free to let us know if you need any clarification on this matter. As you can see on our website that our all products cover 90 days of the money-back guarantee, we understand that this is the software industry and people will come to know only when they use the software if it's suitable as per there needs or not and that is why we have 90 days money back policy. If you need our help, please feel free to contact us on customer support number: +1 702-948-6578, we are here 24/7.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Customer service
When I started to use the File View Pro I thougt it was a cheet, I contacted the customer service and they solved my problem in minutes, we found the problem and everything was ok. Now I am going to install the program in other computers.
24 de setembro de 2019
Opinião espontânea
Resposta da Solvusoft Corporation
Juan, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
Best,
Quality Control Manager
Solvusoft Corporation
registro pendiente
Hola. Me suscribí a DRIVER PRO, EL 19 DE SEPTIEMBRE DE 2019, CON EL PEDIDO NUMERO 104996652, YA ME CARGARON EN MI TARJETA EL IMPORTE DE LA SUSCRIPCION, NO
HE RECIBIDO CONFIRMACION NI CLAVE ALGUNA PARA REGISTRAME .
HAY ALGUN PROBLEMA?
21 de setembro de 2019
Opinião espontânea
Resposta da Solvusoft Corporation
Estimado cliente,
Hemos verificado sus datos. Ya te hemos enviado códigos por correo electrónico hace mucho tiempo. Hemos recibido su correo electrónico en el que dijo que se solucionó el problema. Este correo electrónico que recibimos de su lado es el 23 de septiembre de 2019 y le hemos respondido de manera oportuna. Comparta si enfrenta este problema en el futuro y estaremos encantados de ayudarle nuevamente.
Los valores de nuestra compañía ponen la satisfacción del cliente como la máxima prioridad y estamos comprometidos con nuestros clientes. Sus clientes como usted hacen que nuestro trabajo sea maravilloso. Esperamos poder servirle nuevamente.
Atentamente,
Gerente de Control de Calidad
Corporación Solvusoft
Good program
Good program, which has helped me and my laptop. There was some problems with a license key, and I got help to fix it in one go.
12 de setembro de 2019
Opinião espontânea
Resposta da Solvusoft Corporation
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
Best,
Quality Control Manager
Solvusoft Corporation
Derek Smith has sincerely and quickly…
Derek Smith has sincerely and quickly understood and fixed the license problem with me when I renewed it. And thank you so much for her great support!
10 de setembro de 2019
Opinião espontânea
Resposta da Solvusoft Corporation
Dear Paul, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Best,
Quality Control Manager
Solvusoft Corporation
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