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Informações sobre a empresa
Escrito pela empresa
At Soovia, we’re redefining how the world connects. Built by travelers for travelers, we make staying online simple, fast, and stress-free. With “The Next-Level eSIM,” you can activate high-speed 4G/5G eSIM data plans in over 150+ countries within minutes — no physical SIM, no roaming surprises. Our mission is to give you freedom and control, so you focus on exploring, not searching for Wi-Fi. Transparent pricing, reliable coverage, and responsive support are at the heart of everything we do. Soovia is the smarter way to stay connected wherever life takes you.
Informações de contacto
London, Reino Unido
- support@soovia.com
- soovia.com
3,8
Bom
8 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very good
The payment gone smooth and fast, done in 3 minutes. The mobile data worked very well. Great price too
1 de março de 2026
I don't know why but 1 GB is just for…
I don't know why but 1 GB is just for one day.
1 de fevereiro de 2026
Resposta da Soovia
Hi Pawel,
thank you for choosing Soovia and for sharing your experience.
Most of our 1 GB plans are valid for 7 days. However, 1 GB refers to the data amount, not the duration. Depending on usage (maps, social media, background apps), it can be consumed quite quickly.
For longer stays or heavier daily use, 3 GB, 5 GB, or 10 GB plans may be a better option depending on your needs. Additional data can always be added if required.
We appreciate your feedback and hope this clarification helps.💚
Soovia Team ✈️
It was easy to get along through the…
It was easy to get along through the steps and easy to access data usage.
Price was unbeatable.
1 de dezembro de 2025
Resposta da Soovia
Thank you, Kudsia!
We truly appreciate your feedback, and we're happy to hear that your experience with Soovia was smooth from start to finish.
If you ever need support or plan another trip, the Soovia team is always here to help. 💚
I bought additional giga because I ran…
I bought additional giga because I ran out, but couldn’t activate it.
29 de novembro de 2025
Opinião espontânea
Resposta da Soovia
Hi Sanako,
Thank you for your feedback, and I'm sorry for the confusion.
We checked your account and saw that your first eSIM (1GB / 7 days) was fully used. After that, instead of adding extra data to the same eSIM, a new eSIM with the same plan was purchased, which means the extra data was not added to your original eSIM.
Your new eSIM is already active in your Soovia account and ready to install whenever you need it.
Our support team has emailed you from support@soovia.com
to assist you step-by-step. Please feel free to reply to that email so we can help you get connected as quickly as possible.
Thank you for choosing Soovia, and we’re here anytime you need us.
Bad experience
The prices presented are nice but nowadays its more interesting having ilimited acess to Internet. Using Waze or Google Maps for one morning, spent all the 3Gb net included in the package.
7 de novembro de 2025
Opinião espontânea
Resposta da Soovia
Hi Mario,
Thank you for taking the time to share your feedback. We’re sorry to hear that your data ran out faster than expected.
In many cases, apps running in the background — such as automatic updates, cloud syncing, social media, or even map apps refreshing traffic data — can consume mobile data very quickly without the user noticing. With 1GB–3GB plans, this can lead to unexpectedly fast usage, especially when using real-time navigation like Waze or Google Maps.
Your Soovia eSIM always connects to the best local operator available, usually providing 4G/5G speeds. At these high speeds, any background activity or downloads can use data much faster than on slower networks.
For your next trip, we recommend checking which apps may be using data in the background to avoid surprises — and of course, if you ever need help choosing a plan that better matches your usage, we’re always here to assist.
Safe travels,
Soovia Support Team
Soovia eSIM worked great
Soovia eSIM worked great. Thank you.
12 de novembro de 2025
Opinião espontânea
Resposta da Soovia
Hi Khan,
Thank you so much for your kind feedback! We’re really happy to hear that your Soovia eSIM worked smoothly.
If you travel again and need instant connectivity, we’ll be here for you anytime. Safe travels! 🌍✨
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.