Had a question about cleaning the tube and sent them a message. Got a proper response from an actual person pretty quickly and they explained everything clearly. Small thing, but it makes a big differ... Ver mais
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Leia as opiniões dos outros
I’m usually the person who buys lot's of stuff online, uses them twice and forgets about them. This one has actually stayed on our wine bottles pretty much constantly. I like being able to select the... Ver mais
I purchased the 3-pack of aerators and really enjoy using them. They do a good job of preserving your bottle of wine while also aerating it. However, 1 broke 6 months later. I reached out to the compa... Ver mais
I got the aerator that I ordered, but it was supposed to include free gifts. 12 emails back-and-forth later with me digging through the trash to show them pictures of what was damaged they’re asking f... Ver mais
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Had a question about cleaning the tube…
Had a question about cleaning the tube and sent them a message. Got a proper response from an actual person pretty quickly and they explained everything clearly. Small thing, but it makes a big difference when buying something online from a brand you haven't used before. Product itself has been great.
The difference surprised me!
I drink a lot of Cabernet and Shiraz and thought I had a pretty good idea of what aeration does. I normally use a decanter if it’s a nicer bottle. We tested the Sorso against pouring directly from a bottle that had just been opened. Same wine, same glasses. The Sorso glass was noticeably smoother and the nose opened up much faster. My wife noticed it without me even telling her which was which. I still enjoy using a decanter when I have time, but realistically this is what I use during the week now. Push a button and you’re done.
great product and customer service
I purchased the 3-pack of aerators and really enjoy using them. They do a good job of preserving your bottle of wine while also aerating it. However, 1 broke 6 months later. I reached out to the company, and they sent me a replacement. I will continue to recommend these due to their customer service!
Looks expensive
Really beautiful product. The black and gold combination looks so nice on our bar. Even my husband commented on the design and he normally notices absolutely nothing
Packaging deserves a mention.
I don't normally write about the box something came in, but they did a genuinely good job here.Everything was packed securely and the presentation is very clean and premium looking. I originally bought one for myself but after seeing how it came packaged I ordered another for my dad.Makes a great gift.
THE WORST CUSTOMER SUPPORT/SERVICE
After several months of usage the unit stopped dispensing. Contacted customer support, they requested a video which was sent. They then requested a picture of the bottom of unit and after that was sent they forwarded instructions to repair. After correction was completed the unit still didn't work. I have since sent numerous emails and photo showing that it was corrected as suggested. NO RESPONSE they haven't even acknowledged my emails 5hey have ghosted me. This has to be the worlds worst customer service. DO NOT DO BUSINESS WITH THIS COMPANY.
Super convenient
Pour, drink, preserve the rest. That’s basically why I love it. I live alone and almost never finish a bottle in one night so this is perfect for me.
I got the aerator that I ordered BUT…
I got the aerator that I ordered, but it was supposed to include free gifts. 12 emails back-and-forth later with me digging through the trash to show them pictures of what was damaged they’re asking for more proof. I would not recommend this company to anybody. They policies are in place just to see if they can outlast the energy you want to put into their issues.
We had friends over this weekend and…
We had friends over this weekend and everyone wanted to know what this thing was. It became a whole event where we poured one glass normally and one through the Sorso and had everyone taste both. Pretty much everyone picked the Sorso glass. Also love the automatic measured pour when serving a bunch of people because nobody ends up with a tiny glass while someone else gets a bucket 😂
Das Stöbern auf der Website hat mir…
Das Stöbern auf der Website hat mir gefallen weil die Auswahl übersichtlich war und ich die gewünschten Designs schnell finden konnte. Auch der Bestellvorgang war einfach. Mein Paket kam sicher verpackt an und alles entsprach meiner Bestellung.
I use it way more than I thought I would
I’m usually the person who buys lot's of stuff online, uses them twice and forgets about them. This one has actually stayed on our wine bottles pretty much constantly. I like being able to select the amount because I have a habit of accidentally pouring myself half the bottle lol. The aeration is definitely noticeable too. Some wines seem to benefit more than others but overall they taste smoother to me.
Arrived fast
Ordered Monday and had it by the end of the week. Well packed, nothing damaged and the box itself was surprisingly nice. Sorso works great so far.
Bought it for my husband
My husband is really into wine and is also impossible to buy gifts for, so I took a chance on this. First of all the packaging is beautiful. It actually feels like you’re giving someone a proper gift rather than some random gadget you found online. He opened a Cabernet that night and immediately started testing it side by side 😂 He’s obsessed with it now. I think i did pretty well this year.
Great customer service
Mine wasn’t working properly when I first received it and I emailed support expecting the usual back and forth. They got back to me really quickly, asked me a couple questions and helped me sort it out that same day. Been working perfectly since. Really appreciate a company that actually helps you after they already have your money.
Really pretty in person
Love it. Very sleek and doesn’t look like another ugly kitchen gadget sitting on the counter. Easy to use too.
Better than I expected
Was honestly expecting this to be more of a novelty gadget, but I’ve been using it almost every night since it arrived. The difference with red wine is definitely noticeable, especially right after opening the bottle. It also feels much better made than I expected. Solid, nice finish and looks great on the bottle.
Unit dead after single use
Sadly another disappointed customer, first use it continually popped off the bottle when dispensing, second bottle on same night became completely non-responsive and has never turned on since. Warranty/Guarantee is a complete hoax, if you like throwing your money away on overpriced plastic junk, be sure to buy this product.
Worthless product, worthless service
Out of 3 aerators we received, 1 works partially, and 2 not at all.
Terrible product.
We attempted to get a refund, but they have ignored our emails.
Terrible customer service - in some ways almost criminal.
90-day guarantee is worthless; they do not honor it.
I’ve had the aerator for one year
I’ve had the aerator for one year. It was a nice appliance. I liked that an open bottle of wine could still taste fresh after several days. They claim 30, but I never got anywhere near having an open bottle of wine hang around for that long! But one year and two months in, the aerator just crapped out. The only thing it dispensed was bubbles of air and lots of gurgling noises. I emailed the company; was asked to send a video. They then suggested I do this and that and send more photos. This went back and forth over a few emails. When I finally showed some frustration with the fact that their product crapped out one year in, and what are we going to do about it—- they have yet to respond further. I’m still hoping they do right (whatever that may be), I liked the aerator and would like to continue liking and using it. But we shall see…..
ISorso Wine Aerator
I bought the product used it for a few weeks and the performance did not live up to the expectation. Emailed the customer support and they kept asking for videos of the problems. I did send in 1 video where it showed that the product would not take the air out of the bottle. Eventually just wanted to return the product. I sent 2 different emails asking how to return with no response. I eventually sent the product back to the address on the website and they now are saying that the address is not for returns. They said I needed to get another address for returns. If they had responded to my emails that would have helped. Now they say I cannot get a refund because I sent it to the wrong address. I would say worst customer service.
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