SOUL LADY Opiniões 430

Resposta da SOUL LADY

Há 4 horas

Hi Tosha.

Thanks for sharing your experience with us.I'm truly sorry to hear that you’ve had issues with the fit of the wigs, especially after requesting customizations. It sounds like we’ve missed the mark on getting you the perfect fit despite your specific requests, and I completely understand your frustration. You shouldn't have to go through the trouble of sewing the cap to make it fit.

I recommend reaching out to our customer service team so they can address your concern, and see if we can offer a solution such as a further customization or even an exchange for a better-fitting unit. Your satisfaction is important, and we'd love to make this right for you.

You can contact us anytime via email(service@soulladywigs.com) and we will do our best to help you solve your problem
We are always here to ensure that you are completely satisfied.


Best regards,
Soul Goddess Wig

Resposta da SOUL LADY

Há 2 dias

Hi, Pamela.

Thanks for sharing your thoughts.We’re so thrilled to hear that you’re loving the quality of your wig! It’s fantastic to know that the softness, natural look, and feel have exceeded your expectations. Thank you for your compliments and for choosing Soul Lady! We can’t wait to have you back for more!

In the future use process, if you need any help, you can always contact us again.
We are here to support you and ensure your complete satisfaction.

Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

Há 2 dias

Hi, there.

Thanks for sharing your feedback.We are so glad to hear that Anna provided you with excellent service! It means a lot to us that you’re satisfied with your experience. Thank you for your continued support and loyalty to SOUL Lady Wigs—we truly appreciate it!

In the future use process, if you need any help, you can always contact us again.
We are here to support you and ensure your complete satisfaction.

Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

Há 6 dias

Hi dorothy,

Thank you so much for sharing your positive feedback! We're thrilled to hear that Anna provided you with excellent customer service. We pride ourselves on offering knowledgeable, courteous, and helpful assistance, and it’s wonderful to know Anna was able to help you effectively.

If you ever need further assistance or have additional questions, don’t hesitate to reach out to us.
We are here to support you and ensure your complete satisfaction.


Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

10/04/2026

Hi, Grace.

Thanks so much for your feedback.We’re thrilled to hear you love your wig! It’s great to know the lace and fit were just right, and the hair is perfect for you. We’re always happy when our customers are satisfied with their purchases!

In the future use process, if you need any help, you can always contact us again.
We are here to support you and ensure your complete satisfaction.

Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

10/04/2026

Hi Geraldine,

Thanks for your kind words!We're really glad that we could help catch that mistake and assist you in correcting it before anything was charged! Providing great customer service and being honest with our customers is something we take very seriously. We’re here to make sure you have the best experience possible.

Thank you again for your support and for choosing Soul Lady.
If you need any assistance or have questions in the future, please don't hesitate to reach out to us.We are here to support you and ensure your complete satisfaction.

Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

Actualizada a 8/04/2026

Hello there,

Thank you for contacting and sharing your experience. We deeply apologize for the situation you described, and we are truly sorry that your mother had a terrible shopping experience on our website. At Soul Lady Wigs, we strive to ensure that every customer is satisfied, but we are disappointed to learn that we have not done enough in this regard.

We are willing to solve this problem and strive to achieve a solution. If you have already contacted our email address service@soulladywigs.com， please keep an eye out for our response. Before that, we would appreciate it if you could provide us with your order number and detailed information about your order, so that we can investigate the matter more thoroughly and ensure that your mother's concerns are taken care of.

You can contact us anytime via email, and we will do our best to help you solve your problem
We are always here to ensure that you and your mother are completely satisfied.


Best regards,
Soul Goddess Wig

Resposta da SOUL LADY

3/04/2026

Hello Lillie

We’re really sorry to hear that you’ve had a delay with your order. We totally understand your frustration, and we truly apologize for any inconvenience caused. Please rest assured that we are committed to resolving this for you. As it is a hot selling product, after verification, we can produce one for you first, and it will take about 3-4 working days to send out

If you need more assistance or have questions, please directly contact us at service@soulladywigs.com.

We’re happy to assist you and apologize for the inconvenience again.

Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

1/04/2026

Hello Anita,

Thank you so much for your kind words and support! We’re truly happy to hear that you’re satisfied with your purchases and love the styles and quality.

It means a lot to us that you enjoy our ready-to-go wigs—they’re designed to be easy, convenient, and beautiful, so you can feel confident right away. We’re also glad the delivery met your expectations!

Thank you again for your recommendation—we look forward to serving you again soon！

Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

1/04/2026

Hello Viktoria,

Thank you for reaching out. The “Access Denied” message usually happens due to browser or network settings. Here are a few things you can try:

Clear your browser cache and cookies, then try again
Try using a different browser or device
Make sure any VPN or firewall isn’t blocking the site

If the issue continues, please reply to this email or contact us at service@soulladywigs.com
, and we’ll help you access the site.

We’re happy to assist you and apologize for the inconvenience.

Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

31/03/2026

Hello Jeannette,

We’re sorry to see your review and understand your frustration. However, we would like to clarify that our team has already responded to your emails prior to this review and provided guidance on how to resolve the issue.

As of now, we have not received a reply from you. It’s possible our messages may have gone to your spam or junk folder, so we kindly ask you to check there. We are still here and ready to assist you as soon as we hear back.

Please contact us at service@soulladywigs.com
, and we will continue working with you to resolve this matter promptly.

Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

30/03/2026

Hello Cynthia,

Thank you so much for your kind feedback! We’re truly happy to hear that your salt & pepper wig fits you perfectly and that you love the color.

Our goal is always to provide natural-looking, high-quality human hair pieces that make our customers feel confident and comfortable, so it means a lot to know we met your expectations.

Thank you again for your support—we’re so glad to have you with us and look forward to serving you again in the future!

Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

28/03/2026

Hello friend，

Thank you so much for your wonderful feedback! We’re thrilled to hear that your first experience with wigs was a positive one and that Dorothy and Lena have made you feel confident and happy.

It means so much to us that you felt supported throughout the process—our team always strives to keep our customers informed and cared for every step of the way.

We’re honored to be part of your wig journey and can’t wait to serve you again in the future. Thank you for recommending Soul Lady Wigs!

Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

25/03/2026

Hi Michele,

Thank you so much for sharing your experience! We’re thrilled to hear that your custom Karla wig exceeded your expectations — it means a lot to us that you trusted us with a special order.

We’re especially happy to know that the fullness, curls, and quality stood out for you. Our team works hard to ensure that every wig looks natural and feels luxurious, and it’s so rewarding to hear that it made a difference compared to other wigs you’ve tried.

Thank you again for your support and for choosing Soul Lady. We look forward to helping you shine with many more styles in the future!

Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

24/03/2026

Hello JULIETTE,

Thank you so much for your kind words! We’re truly happy to hear that the topper works perfectly for your crown area and gives you the coverage you were looking for

We also really appreciate your suggestion about adding bangs—that’s a great idea, and we’ll definitely share it with our team for future designs. In the meantime, we do offer some styles with bangs or custom options if you’d like that extra coverage.

Thank you again for your support—it means so much to us!

Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

23/03/2026

Hello Regina，

Thank you for sharing your experience. We’re truly sorry for the frustration and concern this situation has caused, and we understand how this may have raised questions about our process.

We would like to clarify a few important points to ensure transparency:

Return Address: Our U.S. warehouse is located in Georgia. As it is a newly established warehouse, the address may not yet be fully updated on Google Maps, which can sometimes cause confusion. However, it is a valid and operational return facility.
Exchange Process: When we suggest placing a new order before returning the original item, it is not to create any inconvenience or risk. This is to ensure that your replacement wig can be shipped out immediately, so you don’t have to wait for the return to be received and processed before receiving your new item.
Requesting Photos: We understand you mentioned the item was unused. We ask for photos as part of our standard return process to verify the condition of the product before approval. This helps protect both our customers and our team, ensuring a smooth and fair resolution.
About Our Business: Soul Lady Wigs is a legally registered and operated brand. Our office and production are based in China, with fulfillment support in the U.S. We do not engage in fraudulent practices, and we are committed to serving our customers with honesty and care.

We sincerely apologize if our communication or response time (especially over the weekend) caused additional concern. That is never our intention.

Please feel free to contact us directly at service@soulladywigs.com. Our team is here to assist you and will work with you to resolve this matter as quickly as possible.

We truly appreciate the opportunity to address your concerns.

Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

16/03/2026

Hi there,

Thank you so much for taking the time to share your experience! We’re truly delighted to hear that you had such a positive experience with Soul Lady Wigs. It’s wonderful to know that your order arrived quickly and that you’re happy with the quality of the product.

Our team always works hard to provide beautiful, high-quality wigs along with fast shipping and attentive service, so your kind feedback really means a lot to us. Thank you again for your support and trust in Soul Lady. We hope you enjoy wearing your wig and look forward to serving you again in the future!

Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

Actualizada a 12/03/2026

Hi Willie,

Thank you for your patience, and we sincerely apologize for the concern this situation has caused.

Your order experienced a short delay because the item you purchased was temporarily out of stock. Our production team has been prioritizing and expediting the process to complete your wig as quickly as possible.

We’re happy to let you know that your order is scheduled to be shipped out today. Once it has been dispatched, we will send you an email with the tracking information, and the tracking details should begin updating once the carrier scans the package.

We truly appreciate your understanding and patience, and we’re working hard to get your wig to you as soon as possible. If you have any other questions, please feel free to reach out.

Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

9/03/2026

Hi Barbara,

Thank you so much for your wonderful review! We’re thrilled to hear that Emily was able to provide you with exceptional service and that your wig perfectly matches your natural hair color. It means a lot to us that you chose to reorder and that you’re enjoying the quality of our wigs.

We truly appreciate your continued support and look forward to serving you again in the future! If you ever have any questions or need assistance, please don’t hesitate to contact us.

Best regards,
Soul Lady Wigs

Resposta da SOUL LADY

Actualizada a 6/03/2026

Hello Rica，

We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. Your feedback is very important to us, and we completely understand how frustrating this situation must be.

We would also like to let you know that we have received your email and have already replied to you. When you have a moment, please kindly check your inbox (and possibly your spam/junk folder) for the message sent from service@soulladywigs.com.

As our factory and support team are based in China, there can sometimes be a short delay in responses due to the time difference. However, please rest assured that we always respond as soon as we see our customers’ messages.

We truly appreciate your patience and the opportunity to resolve this matter for you, and we look forward to assisting you further. Thank you very much.

Best regards,
Soul Lady Wigs