Soundtrack Opiniões 274

Resposta da Soundtrack

13/03/2026

Hi Ole-Kristian,

Thank you for taking the time to leave a review.

We’re sorry to hear about your experience. We’d like to clarify why Soundtrack works the way it does and address each of the concerns you've raised.

Licensing and legality
While Spotify is a fantastic service for personal use, it is unfortunately not legal to use in a commercial setting like a store or restaurant. Personal streaming apps are only licensed for private, non-commercial use. Using them in your business can lead to copyright violations. Soundtrack is a fully licensed service specifically built for businesses, ensuring that artists and rightsholders are paid correctly for public performances.

Spotify playlist import
We offer the ability to import Spotify playlists because we want to make it easy for you to bring your favorite music with you. However, because our library is licensed for commercial use, there are times when certain songs are not available. In those cases, our system can find a similar alternative, but we also offer plans where songs are not replaced and only the available imported songs are added.

Another alternative is to explore our 2,000+ ready-made playlists. These are expertly curated by our music team specifically for different business environments and create a consistent and appropriate atmosphere.

Technical issues
We’re sorry that the app wasn’t working for you on Monday. We understand how frustrating that must have been. The issue was caused by an update of our third-party hosting service, which affected multiple platforms. You can always check status.soundtrack.io for the latest status updates.

Thank you again for your review. Feel free to reach out to support@soundtrack.io and our team will make sure you have everything you need to play the right music in your business.

Best regards,
Andreas
Team Soundtrack

Resposta da Soundtrack

12/02/2026

Hi Roland,

Thank you for leaving a review about our service.

We're sorry to hear that the music variety hasn't met your expectations and that it has felt repetitive. It is our goal to provide an enjoyable atmosphere for your business, and we offer several ways to ensure your music stays fresh and varied throughout the day. Here are a few options for you:

- Explore our ready-made playlists
We have hundreds of professionally curated playlists available, all included in the subscription fee. If a specific playlist feels too short, you can browse the Home section to find longer playlists that suit your brand.

- Use our Schedules feature
By mixing multiple playlists together in a schedule, you increase the total pool of songs in circulation. You can also set different styles for different times of the day and choose when you want the music to start and stop automatically.

- Try our AI playlist feature
You can use our AI Playlist tool to generate a custom playlist for you. Simply describe the vibe or genre you want, and a unique playlist will be created in seconds.

- Import playlists from Spotify
If you have a specific selection of songs you like on Spotify, you can import those playlists directly into Soundtrack to expand your library even further.

We would be happy to look closer at your account with you to ensure your playlists and schedules are set up for maximum variety. Just contact us at support@soundtrack.io.

Best regards,
Andreas
Team Soundtrack

Resposta da Soundtrack

19/01/2026

Hi there,

Thank you for your review.

I am sorry to hear that you are finding the interface difficult to navigate and that the music selection hasn't met your expectations so far. We always aim to make Soundtrack as intuitive as possible while providing the professional tools needed for a business environment.

Regarding the interface, because Soundtrack is built for business use, it includes features that personal apps like Spotify do not have—such as advanced scheduling, centralized management for multiple locations, and specialized zone controls. While this adds some layers to the design, we are constantly working to make the experience feel as smooth and familiar as a personal streaming app.

As for the music, I would love to help you find what you are looking for! We actually offer the world's largest catalog of licensed music for business, with over 100 million songs and more than 1,000 ready-made playlists that our music team refreshes regularly.

If you are looking for a specific vibe or haven't found your favorite tracks yet, here are a few tips to improve your experience:

Import from Spotify: If you have a playlist you already love on Spotify, you can simply drag and drop the link into app.soundtrack.io to import it directly into your account.

Use Artist Stations: You can search for any artist you like and create a "Station" based on their sound, which will give you an endless stream of similar, brand-fit music.

Check our Ready-made Playlists: These are designed specifically for different industries and moods to ensure the energy stays consistent throughout your business day.

I would be happy to guide you through the interface or even help you find a playlist that fits your brand perfectly. Just send an email to support@soundtrack.io and we'll go from there!

Best regards,
Andreas
Team Soundtrack

Resposta da Soundtrack

19/01/2026

Hi Emily,

Thank you for leaving a review about our service.

We are very sorry to hear about your experience and the frustration caused by the accidental zone charge. It is never our intention for you to feel unfairly treated, especially when you have been a customer of ours for over two years.

We understand that mistakes happen while troubleshooting and we want to ensure our billing reflects fair usage. We would appreciate the chance to look into the case and correct this for you, as we want to make sure it is resolved to your satisfaction.

Please reach out to us at support@soundtrack.io with your account details so we can help you with a resolution.

Best regards,
Andreas
Team Soundtrack

Resposta da Soundtrack

5/12/2025

Hi there,

We are sorry to hear about your experience, and we appreciate you taking the time to share your feedback. What you’ve described isn’t the level of reliability or support we aim to provide, and we understand how frustrating this must have been.

We are reviewing your previous interactions with us to see what went wrong and to ensure our responses are personalized, even when directing you to helpful resources. While email is currently our main support channel, we do offer phone support if the issue cannot be resolved over email.

Experiencing multiple outages over six months is absolutely not acceptable, and we’re sorry for the impact this had on your business. We’re actively working on improving stability and are looking into the specific incidents you encountered so we can prevent them going forward. We also hear your frustration around the shuffle algorithm. Our system is designed to optimize variety and compliance for business use, but it clearly didn’t meet your expectations here. We are currently working on improving the shuffle in a major way and we will use your feedback in the process.

We are committed to solving any issues you're still facing and our team will reach out to you directly. Thank you again for sharing your thoughts. It genuinely helps us improve.

Best regards,
Andreas
Team Soundtrack

Resposta da Soundtrack

3/12/2025

Hi there,

Thank you for leaving a review about our service.

We are truly sorry to hear that your experience with Soundtrack has been negative. That is certainly not the seamless experience we want you to have. Our goal is to make playing licensed music for your business as easy and reliable as possible, and it sounds like we have missed the mark for you.

To turn this experience around, we would really like to understand what specific issues you are encountering. If you can provide a little more detail about what happened, we can look into the exact issue and provide you with clear, step-by-step instructions or troubleshooting right away.

Please contact us at support@soundtrack.io and we will help you!

Best regards,
Andreas
Team Soundtrack