Sparesbox Opiniões 7730

I had a tricky post-sale query about a purchase from almost a year ago. When I reached out to Sparesbox support, Noah took ownership of the issue from start to finish. He kept me updated at every step and made sure everything was handled properly. It’s clear that Sparesbox has a strong customer-focused approach because the whole process was smooth and resolved quickly. Excellent service, thank you, Noah and the Sparesbox team. I’ll definitely buy from you again.

Ordered the part properly allocated for my vehicle it was a swift delivery well packaged but didnt fit the vehicle ... they refunded the amount including my original postage and because it was a smaill item <$50 they told me not to bother with return. Email response to my issue was quick. Website is easy to traverse to get refund ... with some other sites you have to dig deep to find the refund menu ... so my experience I guess was a positive one.

Placed an order for something late September. Was told delivery would be 2/10 after having to reach out to support.
Contacted again and reached out to the courier company using the given tracking number only to find out they've only been given shipping info and no parcel has been received to send.

- Support are impossible to contact and take multiple days to get back to you.
- Only way to contact support is through email forms on their website.

TAKE YOUR MONEY ELSEWHERE - Don't give it to this store. They will just screw you around.

My experience with Sparesbox has been great in each purchase I’ve done with the company over the last 2 years.
I’ll be buying what I need off Sparesbox for the quality and price and fast delivery.

They took more than 2 weeks just to do the postage, let alone being delivered

Bloody hopeless company! Ordered brake pads and notified I would be informed when dispatched, after waiting 11 days I emailed to find out what was going on. To be informed that they in fact didn’t have in stock and were now on backorder with no idea how long they would be.
Now trying to get my refund

Scam site. Lost over $1000 on break rotors. Only generic auto reply from them saying someone will respond within 1-2 business days. It’s been 2weeks

Never posted.
Ordered an “in stock” item on eBay, missed the delivery window so when asked 8 days later they said about to be posted. The next 12 days was broken promises about warehouse failures. Certainly someone was lying about the postage/delivery process because their story changed almost daily.
So after nearly 3 weeks of waiting I gave in and asked for a refund which was provided in 10 minutes- the only good service in the whole miserable experience - never again

You've described a frustrating experience with Sparesbox regarding an order cancellation and subsequent interactions.
Here's a breakdown of the situation you faced, based on your description:
Order Cancellation Attempt: You tried to cancel your order, but Sparesbox stated it had already shipped.
Tracking Number Issues: The tracking ID provided didn't show any activity or association with a courier.
Confrontation and Return Request: When you pointed out the tracking discrepancy, they requested you return the non-existent package for a refund.
Refund After Legal Action Threat: Only after you threatened legal action did Sparesbox issue a refund, confirming the order hadn't actually shipped.
Allegations of Hacking and Delayed Messages: You've made serious accusations that Sparesbox hacked you and delayed messages.
Potential Explanations for the Tracking and Refund Issues:
Shipping Label Creation vs. Actual Shipment: Online systems sometimes generate a shipping label and tracking number when an order is packed, but it won't show progress until the carrier picks it up and scans it. The order may not have actually left the facility.
Order Not Fulfilled or Glitch: There could have been an issue fulfilling your order, or a glitch in their tracking system.
Possible Scam: While you eventually received a refund, some sources suggest that receiving a cancelled tracking number without a shipped package could be part of a scam.
Regarding your claims of hacking and delayed messages: These are very serious accusations. Hacking and intentionally interfering with communications are illegal activities.
Important Notes:
Gather Evidence: If you have documentation supporting your claims of hacking or delayed messages (screenshots, emails, etc.), keep it safe.
Report the Incident: If you believe you were hacked, it's advisable to report the incident to relevant authorities (e.g., local police, cybersecurity organizations).
Consider Legal Advice: Consulting with a legal professional could help you understand your rights and explore options regarding the alleged hacking and any other potential issues.
It's important to differentiate between problems with order fulfillment or tracking, and the very serious allegations of hacking and message manipulation.

Parts sent to old address, after a few emails nothing was done about it. $100+ down the drain. Will not be using again

Product never arrived , wont respond to emails , no contact numbers and it appears no refund. Avoid this seller. Buy at your own risk.

it is astounding how long it takes them to process and ship an order. I ordered some parts from the US and Sparesbox on the same day, and have already received the parts from the US. Meanwhile, the parts from Sparesbox (Sydney- Brisbane) haven't even shipped yet?? Their prices are usually quite reasonable, but if you need parts quickly absolutely avoid this company. I wish they would sort this huge problem out.

Easy to navigate website,good communication,fast dispatch and delivery and great pricing.

Got replacement spark plugs for my Suzuki Baleno, well packaged and they went straight in without issue. Would recommend buying from this business.

Took 5 days after payment before item got shipped and then took another 7 days to get item. Very slow to process order and post.

I recently had an issue with a parts order I placed and needed to contact them. I Very quickly got a reply from Tash in customer service. She went out of her way to fix the issue and I can only say 11/10 for her fantastic customer service help. All sorted for me. I have purchased parts from Sparesbox in the past and will continue to do so. I highly recommend them for all your car needs. Andrew

DON'T BUY FROM THEM IF YOu WANT YOUR ITEM COME ON TIME... PERIOD! Disappointed!

Cannot recommend highly enough!, do not hesitate to deal with these legends!
Have purchased numerous parts from these guys
great pricing, fast freight, well packaged.
on my last order the online system told me the part fitted my vehicle but we discovered it was slightly different, unfortunately they couldn't supply the correct one. But they took the part back for a full refund & paid the freight, you wont get that sort of support from the big shiny box stores!

I had heard good things about Sparesbox, which is why I chose to purchase DBA brake discs from them in February 2024. Unfortunately, after only 10,000 km, I started experiencing severe vibrations in the steering wheel and an unusual ticking noise when braking.

When I reached out to customer service, I was simply told that the warranty had expired, with no real effort to understand the issue or offer a solution. I understand that policies exist, but given how prematurely these discs failed, I expected a bit more support and consideration.

It’s disappointing, as I trusted Sparesbox when making this purchase. I hope they reconsider their approach to customer service and better support.

Ordered a part I need to get my car running, was meant to arrive 2 weeks ago. Last update on the tracking was over 3 weeks ago and still nothing, emailed support 5 days ago and I've gotten no response at all and I'm reaching the point of asking for a refund. Whats the point of having support if your not going to respond