This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they ha... Ver mais
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Leia as opiniões dos outros
I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray... Ver mais
A empresa respondeu
Simple process to get a well fitting spa cover to replace my water logged one! I appreciated the follow up calls to make sure everything was spot on the first time.
We had purchased two products from Spa Store. The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was o... Ver mais
Informações sobre a empresa
Escrito pela empresa
Spa Store New Zealand Limited has been in the Spa Business for over 10 years and as such, we have the experience and expertise to assist you with your spa parts, spa covers and spa chemical needs. You can relax, our Spa parts, Spa Chemicals, Spa filters and Spa accessories are amongst the highest quality available in New Zealand. We offer free shipping all over New Zealand on orders over $175+* (exclusions apply) and an easy, no hassle return policy.
Informações de contacto
97 Great South Road, Greenlane, 1051, Auckland, Nova Zelândia
- 0800-772786
- info@spastore.co.nz
- spastore.co.nz
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SpaStore have been very helpful
SpaStore have been very helpful, going out of their way to make sure I'm getting the correct items before ordering.
Found exactly the spa filters I needed…
Found exactly the spa filters I needed on the SpaStore website, purchased them and they arrived in the post within a few days. Couldn't be easier.
Good communication from the spa store…
Good communication from the spa store to ensure I got the right fit for my spa
My experience was great
My experience was great - easy, fast, keep up-to-date on progress and everything just worked.
Spa Store "Watercare Startup Kit" incorrect labelling
Purchased a Spa Store "Watercare Start Up Kit". Product label and online store description state that it includes a Pipe Degreaser, however, it is NOT included & the instructions inside the container state it must be purchased separately.
All products are good
The products are good and well priced, however the delivery wait can sometimes be disappointing i.e. over two weeks delivery to Piha which is only 45km from Spa Store depot
Wonderful spa cover
Wonderful spa cover. Fits perfectly and difficulties I'd had with ordering were all sorted out by the manager Manpreet. Thank you for your help.
Very thorough with advice on getting a…
Very thorough with advice on getting a custom spa cover for our older spa. Super helpful and good communication. Cover fits like a glove.
Great Service Look online
Look online, product came as shown within acceptable time frame.
Great service
Thank you
Easy to order
Product easy to order that wasn't available at the local shop.
Order notification and tracking was good.
Only negative which should not reflect on SpaStore was that the courier delivered it to the wrong address!
Poor Customer Service
I purchased a set of Vortex filters at full price, happy enough with the product and delivery time. I was not happy that 10 days later you had an "end of month" special that would have saved me $69. Emailed you regarding this and received no response, I'm aware that your not obligated to refund the difference but it feels under handed and unnecessary.
Quick dispatch and good product (spa…
Quick dispatch and good product (spa steps). Rated 4/5 as the steps were a little trickier to assemble than expected (screw slots had not been pre-drilled so had to do this myself). Thanks
Perfect quick service and parts delivery
Disappointed as I called them to source…
Disappointed as I called them to source an item from their website, they told me it wouldn't be available locally for some time. Didn't even offer to put one aside for me when the order did arrive. I went through the process of contacting their Australian distributor and would have had to pay $100AUD to get it sent to me. In the end I spoke to the Spa distributor themselves who confirmed they did have the part in NZ. If Spa Store had a better inventory management process it would have saved everyone a lot of wasted time. I ended up buying two of the item so I wouldn't need to deal with them again for at least 2 years
follow up after problems
After some problems with my spa using the new product Silver Cove Pool Sanitiser. I was contacted by the manufacturer
It seems if you have a old spa pool it is advisable to use a non chlorine oxidiser ( oxy shock ) to clean the system
i have now done this and the system is working very well ,as our spa is inside it is nice not having the smell of chlorine
the instructions on the silver cove product make no mention of using the Oxy Shock
all is well now and working fine
Good experience 👍
Have ordered a spa cartige -filters ,was a perfect items what l was ordered a good communication on the way and a delivery of the parcel.
Good products but delivery delays
Products were as advertised and arrived well packaged and undamaged.
Would have appreciated communication about the delay in sending as this was delayed for some time, the only communication was receipt of order, and then sending but nothing in between.
If there had been would have given 5 stars. Thanks
Package damaged - was for a gift
Package received OK but it was a gift and the box arrived which had had a document or something stuck to it which had been ripped off so the packaging was damaged. Not a good look for a present. :(
I love my new spa vacuum it’s awesome
I love my new spa vacuum it’s awesome! So easy to use and no power needed it’s so good. It also arrived quickly in the post!
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