Spinando Opiniões 7

Resposta da Spinando

2/04/2026

Hallo, vielen Dank für dein Feedback! Es freut uns sehr, dass dir das natürliche Spielgefühl und die einfache Nutzung gefallen. Schön zu hören, dass du bereits einige tolle Gewinne hattest!

Resposta da Spinando

2/04/2026

Hallo, vielen Dank für die großartige Rückmeldung! Herzlichen Glückwunsch zu den 2200€ Gewinn. Wir freuen uns, dass Verifizierung und Auszahlung so schnell funktioniert haben. Vielen Dank für dein Vertrauen!

Resposta da Spinando

22/12/2025

Hello Randy Joel Dreier,

We are very sorry to hear about your frustration and the losses you have incurred.

We want to address your serious concern regarding the account closure. Player safety and Responsible Gaming are our top priorities. It is our strict policy to process all account closure requests, especially those related to gambling concerns, as a matter of urgency.

We are concerned to hear that you feel your requests were ignored. We need to investigate this immediately to check the transcripts and timestamps of your communication. If it is verified that a closure request was made and not actioned in accordance with our policies, we will review the situation regarding your deposits.

Please contact our management team via email or Live Chat so we can conduct a full audit of your account history.

Sincerely,
Spinando Casino Team

Resposta da Spinando

26/10/2025

Hi MATTIA LANNI,

Thank you so much for your positive review!
We are thrilled to hear that you are enjoying our wide selection of bonuses and games. We really appreciate you taking the time to recommend us to other players!

All the best,
Spinando Casino Team

Resposta da Spinando

26/10/2025

Dear Reuben Bell,

We are very sorry to hear about this highly frustrating situation and the two-month delay in resolving your case.

We understand your confusion regarding the request for your friend's details. This is a very strict anti-money laundering (AML) and security check. Because the deposit originated from a third-party account (even though it was sent to your personal account first), our security team is required by our license regulations to verify the original source of the funds before we can process a withdrawal. This is why your winnings have been held.

We apologize for the complexity of this process. To help you finalize this verification, please contact our dedicated security team directly. They are best equipped to guide you through the specific documents required to clear this check.

Sincerely,
Spinando Casino Team

Resposta da Spinando

19/09/2025

Dear ragner,

We are truly sorry to hear about your negative experience. We understand how frustrating it is when you feel your winnings stop after a payout, and we apologize for any issues you had with your free spins. Our games are designed to be fair, and we are committed to providing the bonuses we advertise.

To investigate why your free spins were denied, please contact our support team with your account details and the dates of your deposit. We would like to look into this and provide a clear resolution for you.

Sincerely,
Spinando Casino Team