I love SpinGenie! I have been playing it for about a year now, and I can honestly say the payouts are fast and painless once you're verified. However, there have been some glitches lately in a coup... Ver mais
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This an okay casino, however it doesn't offer the same caliber of bonus material as others I am vip on. Game selection could be better. Not bad, just needs work.
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Customers service is absolutely atrocious. I've been trying to upload my verification for almost three weeks now and nobody will tell me why it won't verify. Ive spoke with SIX -- SIX different agent... Ver mais
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RTP seems suspiciously low on this site, never win much vs the other sites - with so many options, I wouldn’t recommend this one.
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Informações sobre a empresa
Escrito pela empresa
SpinGenie.ca is your destination for only the best slot and instant win games for players in Ontario, Canada. We house more than 2000 casino games with more added monthly slot and instant win games, featuring popular online slots like Sweet Bonanza, Eye of Horus, and Book of Dead, including leading game series such as Slingo and Bonanza. At Spin Genie, your gaming experience is our top priority. That’s why our sites are built for easy navigation, so you can quickly access information about any of our casino games. Spin Genie’s website is optimised for all devices – mobile, desktop, or tablet – so you can play wherever and whenever you want. Because of its enhanced and intuitive user interface, pages load fast and you can even add it to your home screens to enjoy offline gaming. Our goal is to create a magical and entertaining space for all of our players. With that said, while we value your entertainment above else, we still highly encourage you to always play responsibly. Play for fun, and keep your gaming safe!
Informações de contacto
3,1
Aceitável
770 opiniões
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Tried to withdraw many times played…
Tried to withdraw many times played threw bonus 500 times never got to withdraw lost all my winnings not good for business
17 de abril de 2026
I haven't received any winnings or…
I haven't received any winnings or bonus since I signed up for those app
18 de junho de 2025
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Fast payouts and the games
Fast payouts and the games, a really fun, and there are so many games to choose from
11 de abril de 2026
Resposta da spingenie.ca
Hi Nicole Taylor,
Glad you had fun with the games and found our payouts fast! There are indeed plenty of choices to keep the excitement going.
The SpinGenie Team
RTP seems suspiciously low on this…
RTP seems suspiciously low on this site, never win much vs the other sites - with so many options, I wouldn’t recommend this one.
15 de abril de 2026
Resposta da spingenie.ca
Hey Reg,
Thank you for your feedback.
We’re sorry to hear that your experience has not met your expectations. Please note that all games operate using certified Random Number Generator (RNG) systems, ensuring that every outcome is completely random and fair.
Return to Player (RTP) is calculated over a very large number of game rounds and may not reflect short-term results. This means that individual experiences can vary, and outcomes may differ from session to session or compared to other platforms.
We understand that this can sometimes be frustrating, and we appreciate you taking the time to share your thoughts with us.
The Spin Genie Team
When you deposit money you should not…
When you deposit money you should not have to spend all your money to be able to withdraw if you get free spins
15 de abril de 2026
Resposta da spingenie.ca
Hey Chaniece,
Thank you for your review.
We would like to clarify that when making a deposit and claiming free spins, certain conditions apply. It is not correct to deposit funds, claim the spins, use them, and then withdraw the deposited amount without any gameplay (untouched), as all activity is subject to review.
Also, if you were unable to withdraw due to being below the minimum withdrawal amount of 20, you could have contacted customer support for assistance, and they would have been happy to guide you or help with a possible refund. Our contact details are live chat or email (contact@spingenie.ca).
We appreciate your understanding and encourage you to reach out should you need any further clarification.
The Spin Genie Team
Over all a great casino app
Over all a great casino app, it’s difficult trying to rate a casino because usually people only rate them after the lose and those ratings are negative lol
So my rating is based on playability and payout timing
Live casino they have multiple providers (I usually choose evolution for blackjack and roulette)but they have others. I’ve won and lost like any casino. Overall good play with no glitches.
Payouts are not instant but if I’m finished a session in the evening or night time, assuming ive won and cashed out. The funds are usually in my personal account the next morning or early afternoon.( other apps I’ve used have taken days)
Also turn off payout reversals. Let the funds hit your account, cool off and take time to consider how much you want to play again on another occasion.(I’ve made that mistake and spent my winnings back until I learned they offer this feature)
And lastly a cool feature I’ve only personally seen on SpinGenie is the play alerts that notify you when you’ve been playing for quite some time and are in profit.
Or the opposite where you may be depositing more than usual.
to get you to stop and think which gives you a second to consider cashing out if your up, or stop depositing if your down.
I’ve won, I’ve lost. I’m still giving
SpinGenie 5stars for their service because it offers everything, customer service is great. And responsible gaming features are more than fair.
7 de abril de 2026
Resposta da spingenie.ca
Hi cecdan_cc,
We appreciate your detailed feedback and insights! It's really helpful to hear your perspective, especially regarding playability and payout timing. Evolution is a fantastic choice for blackjack and roulette, and it's great that you've found the gameplay smooth. We're glad our responsible gaming features and the play alerts have been beneficial for you, too. Your enthusiasm for SpinGenie's offerings and customer service means a lot to us.
The SpinGenie Team
Took a hour to talk to an agent
Took a hour to talk to an agent. Bonus money of 5.53$ was canceled (by me ) and after my whole balance went from 56$ to 0$.
6 de abril de 2026
Resposta da spingenie.ca
Hey Scott,
Thank you for your review. We’re sorry to hear about your experience and understand how this situation may have been confusing.
Please note that when a bonus is cancelled, any winnings associated with that bonus are also removed. In your case, the balance you had was linked to the active bonus, which is why it was no longer available after the cancellation.
We understand this may not have been expected, and for this reason, we always recommend reviewing the bonus terms and conditions before making any changes. If you are ever unsure, our support team is available to assist and clarify how actions such as bonus cancellation may affect your balance. You can always contact us via live chat or email (contact@spingenie.ca) and request to speak to a manager.
We appreciate your understanding, and if you have any further questions, please feel free to reach out.
The Spin Genie Team
The rewards require a deposit and a lot…
The rewards require a deposit and a lot of the other apps dont
6 de abril de 2026
Resposta da spingenie.ca
Hi Christopher,
Thank you for your feedback. We truly appreciate you taking the time to share your thoughts with us.
We understand your concern regarding rewards requiring a deposit. While some of our promotions do involve a qualifying deposit, we would like to clarify that not all rewards are structured this way. From time to time, we also offer free promotions that do not require any deposit, depending on the specific campaign and eligibility criteria.
We aim to provide a balanced range of offers to suit different preferences, and your feedback is valuable in helping us improve the overall experience. We will be sure to pass your comments on to the relevant team for consideration.
If you would like assistance in finding available promotions on your account or understanding how they work, please don’t hesitate to let us know—we’re always happy to help.
The Spin Genie Team
Resposta da spingenie.ca
Hi Sarah Petersmann,
Great to know you're having a good time with our selection and withdrawal process!
The SpinGenie Team
Resposta da spingenie.ca
Hi owsows_wo,
Appreciate the great feedback!
The SpinGenie Team
Not Bad
This an okay casino, however it doesn't offer the same caliber of bonus material as others I am vip on. Game selection could be better. Not bad, just needs work.
6 de outubro de 2025
Resposta da spingenie.ca
Hi Michelle,
Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.
Regarding your VIP status and bonus availability, these are generally based on your overall activity on the platform, including deposits, gameplay, and engagement level. As your account currently reflects a single deposit, this may explain why the rewards and offers differ compared to other platforms where you have a VIP status.
We understand that bonus expectations can vary, and we are always working to improve our promotions and game selection for all players. Your feedback has been noted and will be shared with the relevant team for review.
If you would like advice on available promotions, we’ll be happy to assist you further.
The Spin Genie Team
Never git my free soins for my deposit
Never git my free soins for my deposit.
My bad, yes I did get them, after I figured it out, 😊
9 de abril de 2026
Resposta da spingenie.ca
Hi Randi,
Thank you for your review. We’re sorry to hear there is some confusion regarding your free spins.
After reviewing your account, we can confirm that the free spins were successfully credited to your account on 10/04/2026 at 18:51:13 UTC. Our records also show that all 50 spins were fully used during gameplay.
If you believe there is any discrepancy or would like us to double-check a specific game session, please let us know and we will be happy to review it further for you.
The Spin Genie Team
Worst payouts worst app worst…
Worst payouts worst app worst everything take so long to payout
3 de abril de 2026
Resposta da spingenie.ca
Hi Tarun,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with both the payouts and your overall experience.
Please note that all game outcomes are determined by certified Random Number Generators (RNG), ensuring that results are completely random and based on luck. This means that payout frequency can vary and may not always meet expectations.
Regarding withdrawals, processing times can vary depending on the payment method and necessary verification checks. We understand that delays can be frustrating and appreciate your patience.
Your feedback is important to us, and we appreciate you taking the time to share your experience.
The Spin Genie Team
Love it!! Definitely recommend trying before you knock it!
I love SpinGenie! I have been playing it for about a year now, and I can honestly say the payouts are fast and painless once you're verified.
However, there have been some glitches lately in a couple of my favorite games. And I'm not quite sure if anybody is working on them or not, but they occasionally do make me go to other platforms, with the same games, so that I can actually play and win. Hint* Gold Blitz Express jackpot has been stuck and no money being added to it, nor does it ever release it randomly, as it should.
Not being able to access the jackpot makes for less bonus trains, and significantly less $ winning. It takes away from the excitement, honestly.
9 de abril de 2026
Resposta da spingenie.ca
Hi dussar_su,
Appreciate the great feedback! It's good to hear you're enjoying SpinGenie. We're sorry to learn about the glitches affecting your favorite games, especially with the Gold Blitz Express jackpot. Your insights are invaluable, and we're committed to enhancing your gaming experience.
The SpinGenie Team
Seems to be a fair site
Seems to be a fair site. They encourage safe gambling too. Withdrawals and deposits were seamless.
8 de abril de 2026
Resposta da spingenie.ca
Hi D.S.,
Appreciate the great feedback! It's fantastic to hear that you found both our site and our safe gambling initiatives worthwhile. Seamless withdrawals and deposits are always what we aim for.
The SpinGenie Team
Resposta da spingenie.ca
Hey Erin,
Thank you for your review.
We understand that receiving fewer extra spins than expected can be disappointing. Please note that extra spins are often awarded based on specific promotions, eligibility criteria, and ongoing offers, so availability may vary.
Additionally, while playing games, outcomes and bonus features such as free spins are determined by Random Number Generator (RNG) systems, meaning they are based on luck and cannot be guaranteed in every session.
You may also have the opportunity to claim extra spins and other rewards through features such as daily picks, which can provide additional chances to benefit from promotions.
We appreciate your feedback and hope this clarifies your concern.
The Spin Genie Team
fun games and love playing the demos to…
fun games and love playing the demos to see if i like the game
1 de abril de 2026
Resposta da spingenie.ca
Hi Stephy,
Glad you had fun with the games! Trying demos is a smart way to find your favorites.
The SpinGenie Team
Resposta da spingenie.ca
Hi T.G,
Happy to hear that! We're thrilled you've found our service helpful and responsive, and that you're enjoying quick payouts. Your feedback means a lot to us.
The SpinGenie Team
Customers service is absolutely…
Customers service is absolutely atrocious. I've been trying to upload my verification for almost three weeks now and nobody will tell me why it won't verify. Ive spoke with SIX -- SIX different agents and all if the are useless. Stay away
28 de março de 2026
Resposta da spingenie.ca
Hey Jennah,
Thank you for your feedback, and we’re truly sorry to hear about your experience with the verification process. We understand how frustrating this situation must be, especially after multiple attempts to resolve it.
Upon reviewing your previous interactions, we can see that our team has provided guidance regarding the required documents. However, we appreciate that the process may still feel unclear or unresolved from your perspective.
As we are limited on what we can share here publicly, please contact our team via live chat or email (contact@spingenie.ca). You can also request to speak to a manager, and they will advise you about the required documents.
Your experience is important to us, and we want to make sure this is resolved as quickly and smoothly as possible.
The Spin Genie Team
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