Spinhub Opiniões 6

Scammers! Game stalled mid bonus no resolution no game id etc scam no help and no answer via email

Goog site goood chat easy to play
Best ever

I had a very disappointing experience with SpinHub.

My account was locked during the address verification process, even though I submitted a valid utility bill issued by Magenta. The document was officially generated, digitally signed, and fully verifiable. Despite this, it was rejected multiple times without a clear or consistent explanation.

After several attempts, my account was simply locked instead of being given clear guidance on what exactly is required. The verification requirements seem inconsistent and unclear, making it nearly impossible to complete the process successfully.

This feels very unfair and unprofessional, especially when legitimate and verifiable documents are being dismissed.

I expected a much more transparent and reasonable verification process.

Liars BIG LIARS WITH ALL 4 DAYS FOR VERIFICATIE GO NEVER PLAY HER ITS A SCAM CASINO LIARS BIG LIARS

I am sharing my experience so other players are aware and can make informed decisions.

After depositing and playing on this casino, my account reached a significant balance while my verification was still pending. During that period, a deposit was suddenly refunded to my bank account without my request.

When I contacted support, I received multiple contradictory explanations:
– that I requested the refund
– that their department processed the refund
– and later that my bank requested the refund

My bank has confirmed that no refund or chargeback request was initiated from their side.

The situation created serious uncertainty about the status of my account and funds while I was still allowed to continue playing. I later experienced substantial losses during this period.

I sent a formal written request asking for clarification and internal review, but I did not receive any response.

I am posting this review to document the experience publicly. I would prefer to resolve the matter directly with the operator if they are willing to engage.

Additional information for clarity:
At the time the refund occurred, my account balance was approximately €48,000 after completing wagering requirements, while verification was still pending. During the following days, while waiting for verification, my balance fluctuated and at one point exceeded €120,000 before I eventually experienced substantial losses.

The refund transaction appearing in my bank statement shows the merchant name Virtual Glow Ltd, and my bank has confirmed that no refund or chargeback request was initiated from their side.

I have documentation supporting the above, including account screenshots, email communications, and bank confirmation, and I am willing to provide identifying details privately if required.