Spokk Opiniões 

Escrito pela empresa

Spokk is an AI-powered platform that helps businesses collect more Google reviews through automated review requests and intelligent feedback collection. We solve the fundamental challenge that businesses face: happy customers rarely leave Google reviews because they don't know what to write, they don't have time, or they simply forget. Writing reviews is tedious and manually asking for them isn't practical, which means the majority of happy customers never share their positive experiences online. Our platform uses artificial intelligence to draft personalized Google reviews based on real customer feedback. Customers submit a short feedback form in less than 15 seconds, and Spokk's AI instantly generates a polished review draft that they can simply copy and paste to Google with no thinking or writing required. The AI-generated reviews are created using the actual feedback submitted by customers, including voice recordings that are turned into polished text, and can incorporate the specific services used and staff members who provided the service, making each review authentic and detailed. Spokk offers multiple ways for businesses to automate review requests and collect feedback. Companies can send feedback requests via email, SMS, WhatsApp, copy link, social media, QR codes, or embedded forms. The platform includes review request automation that can be integrated using Zapier, Pabbly, or the Spokk API, allowing businesses to put their Google review collection on autopilot. We also provide an inbuilt SMS dashboard to send verified feedback requests that can only be submitted once per customer, preventing duplicate submissions. Beyond generating Google reviews, Spokk enables businesses to collect private feedback from customers to identify issues and improve their services. Our platform automatically segments customer experiences based on satisfaction levels. Unhappy or neutral customers are directed to private feedback channels where businesses can identify issues, implement suggestions, and improve their services before problems become public complaints. Extremely happy customers are prompted to leave Google reviews, request testimonials, or ask for referrals, ensuring that positive experiences translate into online visibility and business growth. The platform includes a chat interface similar to WhatsApp, which means zero learning curve for customers submitting feedback. Businesses receive instant email notifications when feedback arrives, can reply directly to customers creating two-way conversations, and can send coupons and offers automatically or manually to boost response rates and customer loyalty. All customer contacts are managed and exportable through a centralized dashboard, and all feedback is accessible in one place for easy review and action. Spokk's review generation technology uses audio-first feedback where customers can talk about their experience in their own words, and the AI writes the review around their spoken feedback. Businesses can also customize their feedback forms to include questions about specific services provided and staff performance ratings. When customers select services or rate staff members, this information is automatically included in the AI-generated Google review, creating detailed and specific reviews that highlight the exact team members and services that made the experience great. The platform is designed to work for businesses of all sizes. Setup takes approximately five minutes, and businesses can start collecting unlimited responses immediately. The free plan includes one review location and 15 AI credits per month for AI-generated reviews and audio transcription. Paid plans include unlimited AI credits for unlimited review generation, with options for one to five review locations depending on business needs. Team collaboration features allow businesses to add managers and link senders to their account, and custom domain options are available for branded feedback collection experiences. Spokk serves businesses across more than 60 industries including accounting firms, auto repair shops, bakeries, barber shops, bed and breakfasts, boutique hotels, business consultancy firms, car dealerships, car washes, chiropractic clinics, clothing stores, coffee shops, dance studios, dental clinics, dermatology clinics, driving schools, electrical services, electronics stores, ENT clinics, event planning businesses, fertility clinics, financial advisory firms, fitness centers, food trucks, furniture stores, gas stations, guesthouses, gyms, hair salons, holistic wellness clinics, home cleaning services, hotels, HVAC services, ice cream shops, immigration consultancy firms, insurance agencies, jewelry stores, juice bars, language schools, law firms, life coaching practices, locksmith services, martial arts schools, massage clinics, medical clinics, medical spas, mental health practices, mortgage brokerages, motels, music schools, nail salons, notary services, OB/GYN clinics, optometry clinics, orthopedic clinics, pediatric clinics, pest control services, pet stores, physiotherapy clinics, piercing studios, plumbing services, real estate agencies, restaurants, spas, tattoo studios, tax consultancy agencies, tire shops, towing services, travel agencies, tutoring centers, veterinary clinics, villas, wedding photography businesses, and yoga studios. Spokk also offers a separate Shopify app called Spokk Voice Reviews for Shopify, which is the only voice-powered review app for the Shopify platform. Customers simply speak their thoughts about products, and the AI turns their voice into polished product reviews in seconds, eliminating abandoned review forms and two-word feedback. The Shopify app includes voice-to-review conversion, automated review collection via email, instant voice deletion after review creation for privacy, and a customizable widget that blends seamlessly with store branding. Our mission is to help businesses strengthen their online reputation by making it effortless for happy customers to leave detailed Google reviews while providing valuable feedback that helps companies improve their services. By removing the friction from the review process and automating review requests, Spokk helps businesses collect five times more reviews compared to traditional methods, with customers completing the entire process in an average of 30 seconds. Whether you are a solo practitioner or a large organization with multiple locations, Spokk provides the tools to boost your Google reviews, gather actionable customer insights, and grow your business through better online reputation.Ver mais