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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I cannot fault SportsBreaks, the entire experience has been top notch. I booked this as a 21st birthday present for my son, so I was really hoping it would live up to expectations. It far exceeded the... Ver mais

Classificada 5 em 5 estrelas

I’ve used SportsBreaks twice and both were hassle-free and great experiences. Most recently, I visited the new Everton FC stadium. The company advised me in good time that the date was changed, and... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Extremely inflexible cancellation policy which means even if a fixture moves months ahead of the game the company will keep a large proportion of your money if you can no longer attend. They did very... Ver mais

Classificada 1 em 5 estrelas

Overpriced, prices increase all the time. How they justify almost £1000 for everton v palace (Feb 2024) is just ridiculous. 2 rooms at Holiday Inn express and 4 footy tickets. This similar package was... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de turismo desportivo
  2. Operador turístico
  3. Agência de viagens

Escrito pela empresa

SportsBreaks specialises in delivering unforgettable sports travel experiences to many of the world's most exciting sporting events including domestic and international football match breaks, premier league football, international and domestic cricket, formula 1, rugby, nfl and many more.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

109 opiniões

5 estrelas
4 estrelas
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1 estrela

Respondeu a 100% das suas opiniões negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Borussia Dortmund v Chelsea

Booked a trip with sportsbreaks.com, booking confirmed then they cancelled a month later stating the trip is oversubscribed. Surely they would have known at the time of the booking.
Very poor customer service and would have no confidence with booking with them again.

11 de janeiro de 2023
Opinião espontânea
logótipo da SportsBreaks

Resposta da SportsBreaks

Hi Chris,

Thank you for leaving us a review, and sorry to hear you were disappointed with the outcome of your application.

I have found your application for the Borussia Dortmund v Chelsea FC Away Coach Travel, and unfortunately, we were over subscribed and you were not successful in your application for away travel.

I can also confirm we never processed payment as per the away application process, all bookings for European Away Travel are pending only until the club confirm applicants are successful based on their criteria. We would never process payment prior to the selection process.

Hope this explanation helps.

Many thanks
Chelsea

Classificada 5 em 5 estrelas

Rangers v celtic

Was debating using sports break with the mixed reviews, but I chanced it for my sons Christmas present for the rangers v celtic match. Sports break did everything they said they would,
Only thing the seating wasn't the best at the match but we were able to see everything which is all we wanted so cant fault it, we had one happy son I'll definitely be using again. Thank you

2 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Very good!

Almost everything was perfect. Saw Tottenham vs Sporting.
Very good service and I got the tickets as promised. The only thing that was a bit misleading was that I could collect the anytime day travelcard at a tube/train station which was not true. Asked one guy working in the tube and he said it worked only in train stations. Then it worked so I am still very pleased with the whole experience. Thank you!

26 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Just back from the Italian GP in Monza…

Just back from the Italian GP in Monza with my son.
Fantastic service, coach transfer was first class, all reps lovely, friendly & available especially when we lost our bearings trying to find the coach on the first day.
Already planning our Silverstone trip for next year. Would definitely recommend & look forward to using your services again.
Thanks so much 🙏

10 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

5 Star service …

Absolutely fantastic company to deal with, needed to try and rebook a match due to needing an operation they could not have been kinder or more helpful highly recommend.

3 de agosto de 2022
Opinião espontânea
logótipo da SportsBreaks

Resposta da SportsBreaks

Hi Susan,

Thanks for your feedback! We appreciate your kind comments, and we will share with the wider team.

Many thanks
Chelsea

Classificada 1 em 5 estrelas

Bad Customer Service

Got tickets for the Man U vs Chelsea game towards the end of the season. Game got moved and we had requested a refund but have still yet to receive the refund after numerous calls and emails. It’s difficult to call because every time it’s an international call. The customer service has been terrible when we have made calls.

19 de julho de 2022
Opinião espontânea
logótipo da SportsBreaks

Resposta da SportsBreaks

Hi Justin,

Thanks for your feedback above. Our friendly contact centre team is open Monday - Friday between 8.30am-7.00pm, and Saturday between 8.30am - 6.00pm.

We do not have any outstanding requests from last season, please can you send us an email including your booking reference to hello@sportsbreaks.com and we will look into this for you?

Alternatively, please feel free to contact one of the team using international dialling code of +44 333 2309 115.

Many thanks
Chelsea

Classificada 5 em 5 estrelas

Fantastic Man Utd v Brentford break

Had a fantastic couple of days with my daughter which included the Old Trafford museum and tour and match tickets v Brentford. Booking two nights away plus the match tickets was so easy to do with Sportsbreaks, with updates and arrangements regards any fixture changes handled in a prompt, professional and hassle free way. Thanks again Sportsbreaks. Would definitely recommend and use again.

7 de maio de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Really poor customer service

Really poor customer service, the people that answer the phones are rude and so unhelpful, would never go with this company again

25 de abril de 2022
Opinião espontânea
logótipo da SportsBreaks

Resposta da SportsBreaks

Hi Maddie, thanks for your feedback and disappointing 1* review.

Please could you provide me with some more information so I can look into your complaint independently? Please send your feedback to customer.feedback@sportsbreaks.com and include your booking reference, with as much detail as possible.

Many thanks,
Chelsea

Classificada 1 em 5 estrelas

Not trustworthy- selling 3rd tier…

Not trustworthy- selling 3rd tier tickets for 2 tier prices and then try to tell you that the stadium numbering is incorrect… awful service.

19 de abril de 2022
Opinião espontânea
logótipo da SportsBreaks

Resposta da SportsBreaks

Hi Dagmar,

Thanks for your email. I'm sorry to read your review and disappointing 1* score.

Please could you forward your feedback to our Customer Feedback Team who'll be able to look into your complaint further?

customer.feedback@sportsbreaks.com

Please ensure you quote your booking reference and as much detail as possible.

Many thanks,
Chelsea

Classificada 5 em 5 estrelas

Went to United v Norwich game

Went to United v Norwich game. Everything was great got my tickets around week before the match. The hotel was great. I will definetlly use it again next season and i would highly recommend it to you.

17 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Liverpool…

I’ve just returned from a two night break which included tickets to Liverpool v Watford and would not hesitate to book again! I must admit I was a little anxious booking with the cost but there was no need to worry, the communication is excellent and the tickets all arrived on time. When I had to telephone with a query the person I spoke to was really helpful and friendly. Would definitely book again!

3 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Good experience

I've bought a package for Manchester United vs Watford plus Hotel Brooklyn. All good. The tickets and voucher arrived via email a few days before the event. Seats were good, the hotel was great.

28 de fevereiro de 2022
Opinião espontânea
Classificada 3 em 5 estrelas

Gave our hotel rooms to someone else

Bought West Ham vs Man U tickets for my boyfriend. Got all the details and even called to confirm with the hotel that the room was booked as i was worried from reading these reviews. All seemed ok. When we got to the hotel sportsbreaks had given our room to someone else and changed it into their names. We had the option of paying upfront for a new room and trying to get a refund from sportbreaks. As we couldn't afford this we left it and am currently trying to get a refund for the room. The match tickets were fine, but it ruined the weekend as we had plans the next day and had to drive home instead. It seems very hit and miss with this company. Also you cannot contact them over the weekend as they are closed which seems strange considering most of their events are at the weekend. I have contacted customer services and will see what the outcome is.

[AMENDED] Customer service have been very helpful and quick and have offered me a full refund for the mistake made

24 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Bought a trip to Man Utd v West Ham for…

Bought a trip to Man Utd v West Ham for me and the kids. Kept me well informed re when tickets and hotel
vouchers would be arriving. Also provided emergency phone number in case any thing went wrong on trip (which it didn’t). Hotel was great and let us check in early before the match. Match seats were great also. I’d definitely recommend.

23 de janeiro de 2022
Opinião espontânea

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