Sportsdirectuk Opiniões 74

SPORTS DIRECT ONLINE PURCHASING IS VERY BAD! Be careful on spending your money because they won’t deliver what you ordered! Then the shops refuse to help customers because they say they have nothing to do with the online service!! You basically have only customer service bot chats and emails ONLY! Nobody will talk to you!! No phone numbers!!I I BOUGHT FOOTBALL SHIRTS WITH FREE PERSONALISATION OFFERED ONLINE AND IT WAS NEVER DONE, it’s FREE! THEY REFUSED TO DO IT! BE CAREFUL FOOTBALL FANS, WORLD CUP FANS!! Football shirts cannot be persona IF your order doesn’t show you clicked and took photos of your purchase while you were buying it!! THEY REFUSED TO ACKNOWLEDGE ANY PROBLEMS WITH THEIR SYSTEM AND CALLED US LIARS AND SAID THE WILL NOT GIVE US A FREE PERSONALISATION BECAUSE IT DIDN’T SHOW IN MY ORDER!! It’s FREE and they will not do it!! HOW CAN YOU BUY SOMEONE A PRESENT AND PROMISE TO PUT THEIR NAME ON IT AND THE SHOP REFUSES TO PERSONALISE FOR FREE FOR YOU!! It’s FREE!! Hundreds of pounds spent and the refused a FREE PERSONALISATION INCLUDED with the product!! IT DOESN’T SAY ON THE WEBSITE THAT IT MUST BE CLEARLY PHOTOGRAPHED AS YOU BUY SO YOU CAN PROVE TO SPORTS DIRECT THAT YOU ARE ENTITLED TO A FREE PERSONALISATION!!!

Sent me the wrong item called me a liar and refused to do anything about it. Ordered a pair of black nikes for £60 received a pair of purple Asics in a size 5! Will never ever shop there again.

I order football boots, received 2 right shoes. Had to return the product and reorder. They are refusing to reimburse both shipping fees.

Horrible service as usual..sigh
This time they sent me completely the different item which even colour doesn't much. Then had contact a week ago still no solve this issue.
THEY KEEP ASKING ME my details again & again & again, also photos as well.
Are they def / blind or something??
Why asking my details & photos again & again evreytime?
DREADFUL customer service ever (& all the time same, never improving)

I purchased an item that was damaged I'm disabled and have been given the runaround these people do not listen so they can understand they just tick boxes and get paid I'm still waiting forva refund the process is making me ill! And they don't seem to care!

They dont even deserve a one star! They are rip offs. Cheap quality fabrics. Avoid ordering from them. Awful customer service

One of the worst companies I’ve ever had the misfortune of dealing with.
Sports Direct has extremely poor customer service. My husband is a size 9 and has always purchased size 9 trainers without any issue. Recently, we bought a pair of size 9 trainers from Sports Direct, but they were not true to size at all and were far too tight.

I returned the item, only to be charged both the original delivery cost and the return postage for an item that simply didn’t fit as advertised. This is very unfair and disappointing. I am not happy with this experience and would think twice before ordering from them again.

Bought a pair of trainers online. Delivery info sent. Had 3 messages updating delivery times by Evri on the day only to get an email to get in touch as they couldn't find the house...which is ridiculous.

Tried to get in touch with SportsD to resolve. Tracking number they issued doesn't work. Nightmare to get a hold of. Don't buy online from them

I ordered since 6 th December an overhead wardrobe until now it didnt arrive
They said estimated delivery 16 th December.
I already arrange the handyman but my parcel didnt arrive yet
I feel frustrated this company

Fast delivery !!!but its shocking you pay for delivery then pay to return your item if you need to also no returns label you have to go to a online portal and arrange it all yourself so £15 out of pocket for ordering sending back then ordering again for the correct size. Will be using in store in future only ordered online with it being christmas and not finding time to visit. dont mind paying delivery but a free return wouldn't go a miss.

I ordered kids shoes online and received very sneaky, worn men's sneakers in a torn box. When I contacted with the support, they did absolutely nothing!!! They neither refunded my money nor did I receive my order!

I dont know i always try to avoid shopping from sportdirect website cause this company looks greedy u need to pay for delivery and for return , and the worst if your order contain many items from differents partnairs so you have to pay for each return and what redicilous when you placed an order you receive a msg that you get a free box of beer or voucher of wine , what if i dont drink so stupid

Non existent customer service
I called 10 number from their website, many didnt work and NO ONE answered a single call.
I also tried calling their parent company Fraser Group -again no answer
Had to resort to posting on X (Twitter) complaining about the lack of service. Was told that I couldnt return an item as it was a day late (it was a BDay present), even though I wanted to get a larger size!
Unhelpful, inflexible, poor customer service. I WILL NOT USE THESE GUYS AGAIN or any FRASER GROUP COMPANY

SPORTS DIRECT ARE A RIP OFF COMPANY .I PAID £4.99 FOR POSTAGE OF SOME ITEMS DOR DELIVERY .BECAUSE IT WAS OVER £100 I GET A £5 VOUCHER TO SPEND IN STORE .OR SO YOU WOULD THINK .BECAUSE THE BARCODE IS UNREADABLE THEY WILL NOT LET ME USE THE VOUCHER .THEY KNOW THE VOUCHER IS VALID AND I HAVE THE INVOICE IN MY EMAILS AND ON LINE BUT SPORTS DIRECT CANT FIND THE ORDER EVEN THOUGH I HAVE SHOWN THEM IT ON MY SPORTS DIRECT ACCOUNT .THEY STILL WILL NOT HONOUR IT .RIPOFF SCAMMING COMPANY .OH AND FOR THE RECORD I HAVE NOW FOUND OUT MOST NAMED BRANDS ARE FAKES .TRADING STANDARDS NEEDS TO LOOK INTO THIS .

I’m really unhappy with my experience ordering from Sports Direct. I had to pay £5 for delivery and then another £5 to return the shoes — all because their sizing is completely inaccurate. It’s ridiculous to charge customers for both delivery and returns when the sizing guide can’t be trusted. I ended up wasting time and money with nothing to show for it. Definitely won’t be ordering from them again!

I had a delivery which the parcel was partly open and had 3 items missing from my order. I have sent photos as evidence and have been informed that they can't accept the claim as the missing items were packed, and the courier said there was no damage to the parcel. I'm now nearly £150 out of pocket and have been shopping at sports direct for many years and have spent a lot of money with them. I'm really disappointed by them and lost trust in them.

I put an order for two rather expensive jackets. The next day the one jacket was discounted on their website.

After jumping through all the hoops they put up to contact them on their website I spoke to someone in chat and they refused to cancel my order that had not yet shipped. They were rude and abrupt and did not offer me any option other than to cancel the order once I received it (it hadn't shipped yet) and then send it back at my expense.

They didn't offer me a refund for the difference in price I paid. Even thought he jacket went on discount only hours after I paid for it.

I wouldn’t even give them one star absolute scammers . Take money for standard delivery’s £5 . And make you wait over two weeks for your item pay 48hr delivery and wait over a week . Will never use them again

Returned 6 items only to be refunded for half of the items. When I asked why, I was told they'd only received 3 of the items. So somewhere between handing the package to Evri, (which by the way I had paid for the return service), and arriving at Sports Direct, 3 items have been lost or stolen, because for half of the items to go missing the package would have had to be opened. Regardless, I am out of pocket, but the worst thing about all this is the questioning of my character!!

I was recently in the Dundee store which is absolutely massive, it's over 3 floors, and each floor has numerous brands on each floor, I was on the third floor trying to get my grandson school trainers, after choosing a pair and joining the queue of at least 8 other people waiting in assistance from a sales representative, we waited at least 20 minutes before my daughter went in search of someone who worked there, we waited another 6-8 minutes for her to return with 2 sales members, they stated they were not from footwear and didn't know what was in stock, they then stayed they would go in search of someone to help the growing line of customers, there was now at least 11 parents lined up waiting to get the shoes they had picked out, after another 10 minutes I went in search of a staff member and found the previous 2 sales staff laughing at a screen between the two of them, I then asked abruptly if it would be possible for them to do their jobs and help the customers to find the products they want to purchase, it took almost 1 hour to purchase 4 items after they had been chosen, this is absolutely disgraceful, and I will never ship there again, what an absolute anxiety inducing outing I had to Dundee's Sports direct store, the greedy people who don't want to pay for staff are disgusting and I hope loads more people boycott this badly managed store in the future, I will also try and dissuade any one else from using it as well.