This is by far the best Pet insurance company we have dealt with. Lost my beloved Westie of 15 years last week and canceling the policy/direct debit etc was done quickly and efficiently. Our dog was o... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great customer service. I lost my cat recently, I messaged the customer service team and they replied straight away. They sent their condolences and refunded the last payment that had left the day bef... Ver mais
A empresa respondeu
Took a fair while to receive payment. Most of claim was excluded from payment. I felt I was not made aware of the take out medicine or other treatments eg vaccination not being included in claims. A d... Ver mais
Once again Spot On proved to be a most efficient and reliable pet insurance company, a simple claim form to fill in and my claim for my dog's vetinerary treatment was paid and in my bank account withi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Fast, reliable and value for money. We are pet insurance specialists, backed by years of expertise and powered by innovative technology.
Informações de contacto
100 Bishopsgate, EC2N 4AG, London, Reino Unido
- info@spotonpetinsurance.co.uk
- spotonpetinsurance.co.uk
4,5
Excelente
992 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The company were able to deal with my…
The company were able to deal with my questions in a timely manner.
9 de junho de 2026
Resposta da Spot On Pet Insurance
Hi Anne, thank you for your feedback.
Our team are always happy to help! 🤩
Very helpful delt with our claim very…very grateful
Very helpful delt with our claim very efficiently
18 de junho de 2026
Resposta da Spot On Pet Insurance
Hi Antoinette,
Thank you so much for your review! We’re really pleased to hear our team was helpful and handled your claim efficiently.
We’re grateful you chose Spot On to help protect your pet.
The Spot On Pet Insurance Team.
The claims portal is simple to use and…
The claims portal is simple to use and my claim was processed very quickly
9 de junho de 2026
Resposta da Spot On Pet Insurance
Hi Caroline,
Thank you for your lovely review. We’re really pleased to hear you found the claims portal simple to use and that your claim was processed so quickly.
We know making a claim can feel stressful, so it’s great to know the process was smooth and straightforward for you.
The Spot On Pet Insurance Team.
fast and easy
15 de junho de 2026
Resposta da Spot On Pet Insurance
Hi Sebastian,
Thank you for your lovely review. We’re really pleased to hear taking out your policy was fast and easy.
We work hard to keep things simple and straightforward from the start, so it’s great to know the process worked well for you.
The Spot On Pet Insurance Team.
Fast friendly service
Fast friendly service.would definitely recommend Spot on pet insurance
9 de junho de 2026
Resposta da Spot On Pet Insurance
Thank you for your review Heather.
We pride ourselves on our efficient claims process, and are always happy to help! 🐾
Wouldn't pay when cat seriously ill
Be careful when choosing this pet insurer. I came back from being away to find my cat barely moving and not eating/drinking. It was Saturday evening so my only choice was the emergency vet. Apparently Saturday evening is 'core' hours and so I shouldn't have required this expensive vet. On top of this, I hadn't added a medication 'add on' (I wasn't aware this was required) so the medications were excluded also. In the end they wiggled out of my entire claim.
6 de dezembro de 2025
Opinião espontânea
Resposta da Spot On Pet Insurance
Hi Jo,
Thank you for your review.
For the out-of-hours claim, while our policies do include cover for life-threatening emergencies, they don’t extend to out-of-hours charges if your pet could have safely been seen during normal vet hours. That said, we do still cover the standard consultation equivalent cost and any eligible veterinary treatment in those situations.
Our Boosters were designed to give our customers a more bespoke policy, tailored to their pet's individual needs and are clearly outlined in the quote journey and your policy documents.
All of our Boosters can be added or removed at any time throughout your policy period as your situation changes, you don’t have to wait until renewal to make any changes.
Our appeals process gives your vet the opportunity to submit any further information that may not have been available when the claim was first assessed.
Please contact us at claims@spotonpetinsurance.co.uk and a member of our team will be happy to help.
The Spot On Pet Insurance Team.
I insured my last dog with Spot On and…
I insured my last dog with Spot On and found the process easy and the rate charged good value, for that reason I have taken out cover for my new pup.
10 de junho de 2026
Resposta da Spot On Pet Insurance
Hi Cathryn,
Thank you for your lovely review. We’re really pleased to hear you found the process easy and good value with your last dog.
It’s great to know that positive experience brought you back to Spot On for your new puppy. Thanks again for choosing us.
The Spot On Pet Insurance Team.
Resposta da Spot On Pet Insurance
Hi Martyn,
Thank you for your lovely review. We’re really pleased to hear you received excellent service from our Customer Success team.
We always aim to be helpful, clear and efficient, so it’s great to know this came through in your experience.
The Spot On Pet Insurance Team.
So far no problems with getting the…
So far no problems with getting the payout for my dog being diagnosed with diabetes. Although a bit of a mix up in the beginning and some items that were needed for her care were not covered.
21 de maio de 2026
Resposta da Spot On Pet Insurance
Hi Glynn,
Thank you for your review.
All claims are assessed and processed in line with the policy wording, and we appreciate your feedback. We’re glad we could support you with the claim overall.
The Spot On Pet Insurance Team.
Easy to set up insurance and reasonable…
Easy to set up insurance and reasonable prices, including the add on options.
7 de junho de 2026
Resposta da Spot On Pet Insurance
Hi Abbie,
Thanks so much for your review. We’re really pleased to hear you found it easy to set up your policy and that the pricing and add-on options worked well for you.
We aim to keep things simple, flexible and good value from the very start, so it’s great to know your experience reflected that.
Welcome to Spot On!
The Spot On Pet Insurance Team.
Resposta da Spot On Pet Insurance
Hi Isobel,
Thanks so much for your review. We’re really pleased to hear you found a good deal and that taking out your policy was easy through our website.
We’ve designed Spot On to be straightforward from the start, so it’s great to know the process worked well for you. Welcome to Spot On!
The Spot On Pet Insurance Team.
I highly recommend this insurance…
I highly recommend this insurance company. Throughout the time I was insured with them, I never had any problems at all. They covered all of Muha's veterinary visits and claims were handled smoothly and professionally.
Sadly, after losing my beloved dog, I had to cancel the policy. The team dealt with everything quickly and showed genuine kindness and compassion during a very difficult time. Their thoughtful condolences meant a lot to me.
Excellent customer service, reliable coverage, and caring staff. Thank you for all your support over the years.
5 de junho de 2026
Resposta da Spot On Pet Insurance
Hi Valentina,
Thank you so much for your heartfelt review and recommendation. We’re truly sorry for the loss of Muha, we know how much our pets mean to us, and our thoughts are with you.
It’s lovely to hear that your claims and veterinary visits were handled smoothly over the years, and that our team could support you with kindness when it mattered most. Your words mean a great deal to us.
The Spot On Pet Insurance Team.
Poor cover
You're not told about what's covered until you make a claim and then you have to add on "take home medication " which is not an option online when taking out a policy
5 de junho de 2026
Resposta da Spot On Pet Insurance
Hi Alice,
Thank you for your review, your feedback is very important to us.
Our Boosters were designed to give our customers a more bespoke policy, tailored to their pet's individual needs and are clearly outlined in the quote journey and your policy documents.
All of our Boosters can be added or removed at any time throughout your policy period as your situation changes, you don’t have to wait until renewal to make any changes.
If you would like to discuss your cover, please contact us via info@spotonpetinsurance.co.uk.
The Spot On Pet Insurance Team.
Resposta da Spot On Pet Insurance
Hi Dorothy,
Thanks so much for your lovely review. We’re really pleased to hear our Customer Success team handled your request promptly, that’s exactly the straightforward, efficient service we aim for.
We really appreciate you taking the time to share your experience.
The Spot On Pet Insurance Team.
Resposta da Spot On Pet Insurance
Hi Paul,
Thank you for your lovely review. We’re really pleased to hear our Customer Success team were helpful and kept communication clear throughout.
We always aim to make things simple and straightforward, so it’s great to know this came through in your experience.
The Spot On Pet Insurance Team.
Although my contact this time was to…
Although my contact this time was to advise our dog had passed away the response was quick and efficient. Never had a problem with company.
3 de junho de 2026
Resposta da Spot On Pet Insurance
Hi there,
Thank you for your kind review. We’re so sorry to hear that your dog has passed away, we know how heartbreaking it is to lose such a loved member of the family.
We’re glad our team were able to respond quickly and efficiently at such a difficult time, and we really appreciate your lovely comments about your experience with us.
The Spot On Pet Insurance Team.
Spot On is spot on!
Spot On have been brilliant with our recent experience with our cat Autumn and previously our other cat Whiskers. Whiskers has been diagnosed with an overactive thyroid condition and Autumn inflammatory bowel disease and the Spot On system for submitting a claim is simple and straight forward and takes the stress out of submitting an insurance claim. They’re quick to respond to emails and assist with any queries. We chose Spot On for Autumn’s insurance due to the previous good experience with Whiskers. Thank you Spot On, highly recommended and thank you for taking some anxiety and stress away when our furry friends were poorly :)
2 de junho de 2026
Resposta da Spot On Pet Insurance
Hi Kelly,
Thank you so much for your lovely review and recommendation. We’re really pleased to hear we’ve been able to support you with Autumn and Whiskers, especially during such worrying times.
It’s great to know you’ve found our claims system simple and straightforward, and that our team have been quick to help with your questions. We’re glad we could take a little of the stress away when your cats were poorly.
The Spot On Pet Insurance Team.
I had mistakingly cancelled my direct…
I had mistakingly cancelled my direct debit, e-mailed them and it was sorted right away their customer service is excelent
1 de junho de 2026
Resposta da Spot On Pet Insurance
Hi Sandra,
Thank you for your kind review. We’re really pleased our team could get things sorted quickly after your direct debit was cancelled by mistake.
We know how important it is to keep your cover running smoothly, so it’s great to hear our customer success team were able to help right away.
The Spot On Pet Insurance Team.
My first experience to claim a…
This was my first experience to claim a pet insurance. The claim process was stree-free. And my claim was processed very quickly and clearly. Thank you.
29 de maio de 2026
Resposta da Spot On Pet Insurance
Good afternoon, thank you for your review. Our claims process is a very speedy one, once all relevant information is received.
new client
It seemed to offer all the cover I was looking for and bonus coverage too for a very competitive price.
29 de maio de 2026
Resposta da Spot On Pet Insurance
Thank you for your review Joyce! Our policies are very competitive for the cover we provide.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.