Sproutl Opiniões 159

TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Was annoyed that I signed up for the £10 discount, and didn't realise until checkout that you had to spend £100 to get this. I don't think it was clear at the outset. I almost cancelled my purchase, b... Ver mais

Classificada 5 em 5 estrelas

It was my first order with this company and I was so incredibly impressed with the quality , Ellie in customer services was really helpful with all my questions , my plants pots arrived quickly and... Ver mais

Classificada 5 em 5 estrelas

First time ordering from Sproutl and it was hassle-free. I didn't order any plants so I can't say anything about their quality, but the glazed terracotta pot feet I ordered look really solidly made. A... Ver mais

Classificada 5 em 5 estrelas

I used Sproutl for the first time recently. After searching for a large outdoor plant pot on several sites on line without success I found just I wanted at Sproutl. I received several updates regardin... Ver mais

Informações sobre a empresa

  1. Casa e jardim

Escrito pela empresa

Hello, we’re Sproutl. Welcome to the modern garden And we believe in growing for all. Who cares if you’ve never picked up a trowel before? This is gardening made easy. To us, a garden can be as small as a windowsill Or a tiny rented patio.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

159 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Great service no fuss…

I've used Sproutl a couple of times now, great service, no fuss. Sproutl has a great selection of plants and accessories, most of which I can't find at my local garden centre.

11 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Repeat purchaser!

I've bought from Sproutl a few times now - quick delivery, fantastic range of products and all expertly packed. Would definitely recommend them!

10 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

What a great company

What a great company, I'd never heard of them so I was wondering how good they were as I would with any company I've never used before.

Sproutl is amazing! Not only do they have some lovely products but the customer service is impeccable and their delivery was fantastic, I ordered a couple of pots and my products were wrapped up so carefully so they arrived in perfect condition when I got them.

Can't thank you guys enough! Merry Xmas :)

14 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

An excellent ordering experience

An excellent ordering experience! I purchased a few items from Sproutl's "bulb lasagne" collection, and all items arrived ahead of schedule and packed perfectly. I wouldn't usually know where to start with picking bulbs or planting them properly, but the instructions were really clear and made me feel like I could start gardening with a bit more confidence.

19 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic experience with this company

Fantastic experience with this company. Bought during lockdown and just received a note and a gift for being one of their first customers who helped them get going in difficult times. Marketing at its best and I will gladly recommend to anyone. Small gesture makes so much difference. Well done and all the best for the future.

13 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Quicker delivery than most garden plant websites.

I ordered a specific rose from Sproutl. The plant arrived amazingly quickly and in very good condition; it is now growing well. Good product and good service. I recently received a thank you note with some seeds for (unknown to me) being one of the first customers, a very nice touch. Will definitely use them again for mail delivery garden plants and products.

12 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant customer service

Excellent selection of pots and really glad they had the William Morris design I had been looking for. My pot arrived quickly and was packaged very carefully in sustainable packaging. So impressed! Brilliant customer service too. Would unreservedly recommend this company.

7 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Great products and service

Great products and service
I got a plant and a pot for the office and some compost to repot some of my other plants, the website was really easy to use and everything was delivered pretty quick. There was a lot of packaging but it's better than broken pots! I found out later that all the packaging is compostable so pretty good overall

26 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Really impressed

Really impressed. They were in touch the whole way through when needed, everything was delivered perfectly, in sustainable packaging that actually protected the plant inside (definitely not what I’ve had from other retailers). Would definitely order from these guys again!

26 de agosto de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Appalling company, don’t waste your money

They sent me a bay tree infested with Vine Weevil. They refused to collect it (as it spreads to other plants in your garden) and asked me to dispose of it. That was two weeks ago and still no refund. Appalling company 😡

24 de agosto de 2021
Opinião espontânea
logótipo da Sproutl

Resposta da Sproutl

Hi Anna and Anthony,

We are really sorry about your experience with us and thank you for your feedback. We work with each of our partners, who all check the quality of each item before it is sent out. However, we are always working with them to improve this process.

Regarding the refund, this did take a little longer than usual but this was after there was some confusion due to communication about continuing to dispatch the pot and source a replacement plant for you as discussed.

We are really sorry about this and have reached out to you via email to confirm the refund.

Kind regards,
Davesh

Classificada 1 em 5 estrelas

I would not trust this company with any more of my money

I ordered 2 items- a plant and a pot to go with it. One was not available so I chose to wait for both but they ignored this request and sent the plant alone. The plant arrived with an infestation and I reported this. They advised that I destroy the plant and they would organise a refund. I destroyed the plant as instructed but have not received a refund. Instead they tried to send a pot now which wasn't the model that I ordered and I had already requested a refund so I refused delivery. Again they promised a full refund but I have not yet received it. The products are substandard or not available and they try to send substitutes instead of refunding, they are difficult to get hold of and don't seem to keep their promises either. I would not use this company again.

24 de agosto de 2021
Opinião espontânea
logótipo da Sproutl

Resposta da Sproutl

Hi Anthony and Anna,

We are really sorry about your experience with us and thank you for your feedback. We work with each of our partners, who all check the quality of each item before it is sent out. However, we are always working with them to improve this process.

Regarding the refund, this did take a little longer than usual but this was after there was some confusion due to communication with your wife, Anna who requested we continue to dispatch the pot and source a replacement plant for you as discussed.

We are really sorry about this and have reached out to you via email to confirm the refund.

Kind regards,
Davesh

Classificada 5 em 5 estrelas

Another fantastic order experience

Another fantastic order experience

I ordered 7 anouk lavendars, one lemon tree, a marshmallow fork and a heater. All arrived so quickly and in great condition.

23 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Quick delivery and high quality plants

Ordered some houseplants from Sproutl and they arrived on time and in great condition with clear instructions on how to look after them. Impressed with the variety of plants available and matching pots.

15 de julho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend

Highly recommend! Great products for a fair price and Sproutl's Customer Service Team is extremely helpful!

12 de julho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous product, robust packaging & excellent customer experience

I cannot fault the service and product that I received from Sproutl. My fern arrived in perfect condition (due to the fabulous packaging used), on time and all queries that I had for the team were answered quickly and considerately.

I would thoroughly recommend using Sproutl and cannot wait to buy my next plant from them again very soon.

7 de julho de 2021
Opinião espontânea

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