I am a 2+ year customer. And I pay for the highest level of subscription on 10 cameras plus the club membership. Yet I call and customer service is horrible. Insulting actually. I told them to escalat... Ver mais
A empresa respondeu
Spypoint
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Leia as opiniões dos outros
Tried to find out what type of batteries the 8 pack cameras use on your useless web site and ended up not finding anything to help. You guys must work work out of a garage or something! You try to sel... Ver mais
A empresa respondeu
Würde 0 Sterne geben, Kameras funktionieren oft nicht, alle anderen sind schuld, regelmäßig muss man SD Karten tauschen WG Update, muss immer hin neu starten, alles andere als was ich mir von einer FU... Ver mais
A empresa respondeu
Je possède trois caméras SPYPOINT FLEX-M elle sont fonctionner trois mois une à été échangé. et à ce jour, problème de connexion avec le serveur et elle ne fonctionne plus. et il vous répète toujours... Ver mais
A empresa respondeu
Spy points a scam
I would not recommend this camera or company at all. I had two flex G-36 and returned them within two weeks. The pictures are great but the company is a scam trying to get you to purchase more space on the app that barely works and to buy their solar panels. Each takes 8 batteries. The app said they were dead with in 9 days of use. I tested all 16 battery's and now my kids are using them perfectly in their toys. Long story short the company and product aren't worth the time or price.
1 de janeiro de 2026
Opinião espontânea
Resposta da Spypoint
Hello Wes, we understand your concerns with battery life and app performance. Battery life can vary based on settings, signal strength, temperature, and transmission frequency. We recommend using high-quality lithium batteries and optimizing your camera settings. A subscription is optional and only required for photo transmission. We would like to review your case further and help address any concerns. Please contact us at +49 36331-403333.
Good pictures but that's it....
Good pictures but that's it. Went through batteries like crazy. To start with if you have any issues the customer service sux. Mine kept getting water inside them somehow when it rained. (which does not happen often where I live) Tried to warranty them and gave up. Both cameras wouldn't function after about 9 months. Canceled my subscription and got charged again for the full year a couple months later after cancelling. I only got refunded for one subscription. Finally gave up on the second camera refund after fighting with them for 3 months. Complete junk. Went back to the brand I used before and have had no issues in the last 6 months. Going through wayyyy less batteries too.
1 de agosto de 2025
Opinião espontânea
Resposta da Spypoint
Hello Jeremy, for water intrusion, please ensure the camera is properly closed and sealed, as our cameras are water-resistant, not waterproof. Also, the battery life will depend on the activity of the camera and its configured settings. We also recommend updating the firmware, as this can help improve battery performance. We want to investigate this matter and provide you with an accurate resolution. Don't hesitate to get in touch with us at +49 36331-403333, and we'll be glad to help.
I purchased two flex S with Solar
I purchased two flex S with Solar, I have had NOTHING BUT TROUBLE with them, the performance, the settings, the quality all rubbish. Really unbelievable, these people should not be in business, several hundred dollars wasted.
1 de agosto de 2025
Opinião espontânea
Resposta da Spypoint
Hello there, to help us address your concerns, we would like to review your case further. Please contact us at +49 36331-403333. So we can investigate and work toward a resolution.
Outstanding Staff
The employees went above and beyond to make sure I was satisfied.
22 de dezembro de 2025
Opinião espontânea
Resposta da Spypoint
Hello there, thank you for your feedback. We’re glad to hear our team went above and beyond to ensure you were satisfied. We truly appreciate your support and are always here to help.
Complete rubbish
Complete rubbish. I had a Spy Point link and I sent a three times back. I had the camera for about six months and thomasjacks in uk had my camera each time for period of 2 months when I received the new camera, they told me the warranty is from the original camera pure rubbish.but the best about that is they send me the flex m and they send me back my sd card after they Broke the sd they broke in half and they put a sticker on don’t use this card , anybody who wants to buy a pipe my advice is to stay away from them are rubbish
18 de outubro de 2025
Opinião espontânea
Resposta da Spypoint
Hello there, please note that the warranty period is counted from the original camera purchase date. To help us investigate this matter and work toward a resolution, please contact us at +49 36331-403333.
I now have a total of 5 Spypoint…
I now have a total of 5 Spypoint cameras. I will never purchase another one from them. They will wear you out when your camera does not work with their troubleshooting gimmics. It is either have the camera in hand or some other bs. If you must buy one of their cameras, do it through Amazon where you can return items without days of troubleshooting.
17 de dezembro de 2025
Opinião espontânea
Resposta da Spypoint
Hello Allen, please note that if you experience any concerns with the camera, having the camera in hand is essential, as each light pattern represents a specific status. This helps us determine the cause and provide an accurate resolution.
If you are willing to give us another opportunity, we would be happy to review your case directly. Please contact us at +49 36331-403333, and we will be glad to assist you.
mise a jour et garanti compliqué avec…
mise a jour et garanti compliqué avec le service après vente
11 de dezembro de 2025
Opinião espontânea
Resposta da Spypoint
Bonjour, merci de partager vos retours. Nous aimerions en savoir plus sur votre expérience et vous fournir toute clarification dont vous pourriez avoir besoin concernant la mise à jour de la caméra et la garantie. N’hésitez pas à nous contacter au +49 36331-403333, nous serons heureux de vous aider.
Informations trompeuses sur l'achat de…
Informations trompeuses sur l'achat de videos car celles-ci consomment aussi le forfait des photos. Il n'y a pas de raison que cela soit lié.
10 de dezembro de 2025
Opinião espontânea
Resposta da Spypoint
Bonjour, merci de partager votre avis. Nous nous efforçons de fournir des informations précises. Pour les caméras SPYPOINT en mode vidéo, une fois qu'une vidéo est capturée, l'application affiche un aperçu de 3 photos lors de la transmission, ce qui consomme 3 crédits photo. Nous serions heureux de fournir plus de détails et des clarifications supplémentaires. N'hésitez pas à nous contacter au +49 36331-403333, et nous serons ravis de vous aider.
Good camera to get if you want…
Good camera to get if you want absolutely no customer service when it doesn’t work!
9 de dezembro de 2025
Opinião espontânea
Resposta da Spypoint
Hi Mary, we appreciate you sharing your experience with us. We’d love to understand more about your experience and provide assistance accordingly. Please don’t hesitate to reach out to us at +49 36331-403333, and we’ll be happy to help.
Bad customer support
Bad customer support! Cameras antenna came loose internally and won’t stay in position and makes for a weaker signal. Called customer support all they want to do is reset it I explained it was broke internally didn’t seem to want to help at all. Will never buy anything from Spypoint again
2 de novembro de 2025
Opinião espontânea
Resposta da Spypoint
Hi Adam, thank you for sharing your feedback. We value your experience with our products and services. We’d like to take a closer look at your concern regarding the loose camera antenna, review the details, and verify the camera information. Please reach out to us at +49 36331-403333, and we’ll be happy to address your concern and work toward meeting your satisfaction.
Mehrfach Rückruf oder Rückmeldung…
Mehrfach Rückruf oder Rückmeldung versprochen.
Ohne das ein Rückruf erfolgte.
Erste Kamera nach einem Jahr defekt.
Regenwasser Eintritt.
Pläne können nur mit Kreditkarte bezahlt werden.
3 de dezembro de 2025
Opinião espontânea
Resposta da Spypoint
Hallo Tino, danke, dass du dein Feedback geteilt hast. Wir sind bestürzt zu hören, dass du den versprochenen Rückruf nicht erhalten hast und die Schwierigkeiten mit der Kamera und den Plänen erlebst. Wir würden uns gerne die Kamera genauer ansehen, die Details prüfen und eine Lösung anbieten. Bitte kontaktiere uns unter +49 36331-403333, und wir werden gerne deine.
Genuinely the worst customer service…
Genuinely the worst customer service experience I've ever had. Gave me half a refund for a subscription I got charged for and cancelled months ago yet continued to get billed. Also hung up on me twice without answering any of my questions or even interacting with my messages at all in a meaningful way other than what appears to be copy paste nonsense.
25 de novembro de 2025
Opinião espontânea
Resposta da Spypoint
Hello Trevor, thank you for sharing your experience with us. We value your feedback. We’re dismayed to hear about the difficulties you experienced with our support team, and we’d like the opportunity to assist you, address your billing concern, and work toward meeting your satisfaction. Please contact us at +49 36331-403333, and we’ll look into your concern and provide a resolution.
Poor quality pictures
Poor quality pictures, non existent customer support.. Stay clear of this camera.. there are a lot of other options
23 de novembro de 2025
Opinião espontânea
Resposta da Spypoint
Hi Linda, thank you for sharing your feedback. Image clarity can be affected by camera placement, lighting conditions, and settings. We’d be happy to take a closer look at the camera and review the details. Please reach out to our hotline at +49 36331-403333 at your convenience, and we’ll be glad to help.
Flex s dark camera …
It's the second flex s dark camera in two months. Same problem camera loses battery in minutes. The camera is two weeks in the field first it started taking only one picture with each encounter. Then it went from 100 percent to low battery. This is the replacement for one that I had for o ly one month. Customer service doesn't return phone calls when promised. Now they are going to replace this camera with another. For my problems they offered 50.00 to a new camera or future plans.i wouldn't buy another spypoint camera or get another plan so the 50.00 is a waste. Don't buy. Nothing but problems
22 de novembro de 2025
Opinião espontânea
Resposta da Spypoint
Hi Mark, we appreciate you taking the time to share your feedback. We value your experience and are committed to providing a resolution for the battery issue with your Flex-S-Dark camera. Please reach out to our hotline at +49 36331-403333, and we will take a closer look at the camera and provide assistance.
For the second time in two weeks I have…
For the second time in two weeks I have to remove my camera from the woods so customer service can figure out what’s wrong with the update. I would not recommend this camera
17 de novembro de 2025
Opinião espontânea
Resposta da Spypoint
Hi Andy, thank you for sharing your feedback. We value your experience with us and are committed to addressing your concern. We’d like to take a closer look at the camera, especially regarding the need to remove it from the woods for checking. Please reach out to our hotline at +49 36331-403333, and we’ll review the details and work toward a resolution for you.
bought a flex m
bought a flex m. ,issing solar panel walmart was going to send me one i waited for days on that and they never did send it . so i hung it up using the battery option.worked fine when i installed it on the tree.then next day it nwasnt working . tech support is a nightmare long holds . go into the woods push buttons get them a light show . then they say ok its working now.go back to the house same thing everytime they say its fixed and its not. today i had it with them wasted hours of my time .they are sending me another one hopefully it works. customer support is rude and thinks u are dumb. buyer beware
7 de novembro de 2025
Opinião espontânea
Resposta da Spypoint
Hi Albert, we appreciate you taking the time to share your feedback. We’re dismayed to hear about the difficulties you’ve experienced, and we would like the opportunity to assist you and meet your satisfaction. Please reach out to our hotline at +49 36331-403333, and we’ll be glad to help.
Worst cameras and even worse customer…
Worst cameras and even worse customer service, no one speaks english. They just want yo to buy another camera.
12 de novembro de 2025
Opinião espontânea
Resposta da Spypoint
Hi Colin, thank you for sharing your feedback. We would love the opportunity to learn more about your experience and work towards meeting your satisfaction. Please reach out to our hotline at +49 36331-403333 at your convenience. Our specialist team will assist you further.
2 hrs away from my g36 spypoint camera
2 hrs away from my g36 spypoint camera, finally got to reset it, moved the camera. Worked ok for 2 days now back home and haven't received a photo for 24 hrs. Have lots battery, a 50 percent single. So far the camers is inconsistent. Only paid for monthly subscription, so let see for hunting season, but so far not impressed. Bought 2 muddy cameras to try out. Stay tuned
9 de novembro de 2025
Opinião espontânea
Resposta da Spypoint
Hi there, thank you for sharing your experience with us. Your feedback is valuable, and we are committed to addressing your concerns regarding the camera’s inconsistency. We would love to check your camera further and provide a resolution. To proceed, we’ve requested additional information to allow us to investigate this matter more thoroughly.
Trash camera's and customer service
Trash cameras and customer service Don't get them get muddy spy point is trash
7 de novembro de 2025
Opinião espontânea
Resposta da Spypoint
Hi David, we appreciate you taking the time to leave your feedback. As we continue our commitment to providing quality products and services, we’d love to learn more about your experience and have requested additional information so we can better understand your concern and work toward a resolution that meets your expectations.
SPYPOINT Disappointment
I bought two Flex-M cameras from my local hunting shop and was super excited to try them out. Got everything all set up paid for the unlimited pictures for both. FYI the app is clunky!!! I placed the cameras on my food plots, and put the setting to my preference which was high sensitivity, and to send the pictures as they happen… Needless to say the picture quality is trash photos show up hours later or even days later!
I recently hunt near my cameras and noticed I had deer standing anywhere from 10 feet to 30 feet away and it never took a single picture!!! This product is unreliable and waste of money!
I have other brands of cameras set up the same way and it out performs SPYPOINT in very way!! Live feeds picture quality and consistency. My suggestion go buy any other product other than SPYPOINT!!
7 de novembro de 2025
Opinião espontânea
Resposta da Spypoint
Hi Logan, thank you for sharing your feedback. We value your experience and would like to take a closer look at your camera setup. We have requested additional details regarding your concern so we can further assist you and provide a resolution for the camera.
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