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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

This site is a complete scam. I was referred to it as someone actually had the product. I went to buy it for my daughter. It never arrived, I sent an email, a follow up email and then complained throu... Ver mais

Classificada 2 em 5 estrelas

Whilst i found the staci pulse helpful for flares to a degree or as a diatraction from pain it doesn't get rid of them. I have endo and pcos. Initially i found the timing of sending out replacement te... Ver mais

Classificada 1 em 5 estrelas

If I could give zero stars, I would. This has been the single worst retail experience I have ever had. I placed an order on the 30th of April and paid extra for Express Shipping. Not only did th... Ver mais

Classificada 5 em 5 estrelas

My Staci Pulse is genuinely the best thing for my endometriosis!! It’s compact and discrete, which means I can wear it to work, uni, and around the house. The battery lasts all day and the different l... Ver mais

Informações sobre a empresa

  1. Loja de cosmética

Escrito pela empresa

Our goal at Staci is to empower women by providing them with a safe and effective solution for menstrual pain and discomfort. We believe that every woman deserves to live life on her own terms, regardless of her menstrual cycle.


Informações de contacto

2,0

Mau

TrustScore: 2 em 5

218 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

WORST HEAT PACK AND CUSTOMER SERVICE …

Horrible product does not heat up well and massage function is soo noisy and barely does anything.
Customer service was also a joke took them over a week just to reply to me
DONT WASTE YOUR MONEY OR TIME

11 de outubro de 2024
Opinião espontânea
logótipo da Staci

Resposta da Staci

Hey Tijen,

I'm really sorry to hear that the product didn’t meet your expectations and that our response time was slower than it should’ve been.

That’s not the experience we want anyone to have!

I’d love to make it right—please reach out to me at info@staci.com.au so we can offer a solution and make this right.

Kind Regards,

Jordan :)

Classificada 1 em 5 estrelas

Still waiting for my return

Still waiting for my return, product arrived to their warehouse almost a month ago and multiple emails sent!!

Ended up contacting consumer protection and received my refund immediately after they got in contact with Staci. No email from Staci, but the money is in my account. If you haven't received your refund, complain!

30 de setembro de 2024
Opinião espontânea
logótipo da Staci

Resposta da Staci

Hey Peta,

I'm really sorry for the delay and that you didn’t hear back from us in a timely manner—that’s definitely not how we want to do things.

I completely understand your frustration, we are working very hard on building our customer service team to prevent a matter like this ever happening again!

If you have any further concerns, please feel free to reach out to me at info@staci.com.au

Kind Regards,

Jordan :)

Classificada 1 em 5 estrelas

WHY DOES IT TAKE SO LONG FOR A REFUND ???????

Can you guys please give me my money back!!!!!!! I’ve been requesting this refund for a month. I sent the product back to them and I also had to pay for the return!!!! anyway I sent an email and the girl called Natalie said if I send the photo of the receipt they would make an exception to pay for the return. Here I am still waiting for the money I paid for that useless thing plus the return!!!
I just checked and the parcel was delivered on the 4th of September. I just want my money back and it seems they don’t wanna do it!!!!! Why is it taking so long and why no one answers to my emails? I would write as many bad reviews as possible until someone process my refund.

Order number #5271 !!!!!!

13 de agosto de 2024
Opinião espontânea
logótipo da Staci

Resposta da Staci

Hey Anny

I'm really sorry for the delay and all the frustration this has caused.

I just wanted to let you know that your refund has been processed as of last week.

You should see the funds in your account, if this isn't the case, please reach out to me at: info@staci.com.au and I'll make this my number 1 priority!

I completely understand how frustrating this has been and appreciate your patience.

Kind Regards,

Jordan :)

Classificada 1 em 5 estrelas

Horrible customer service, useless product.

Purchased this as a gift for my wife, item arrived faulty. Contacted the email Staci provided and was told i need to pay to return the item (against Australian Consumer Law). I questioned this and received no response. Absolutely horrible customer service and a product that in my experience does not work at all (barely getting to a luke warm temperature)

UPDATE: Thanks for the generic auto response reply to "email you". I've been doing that for months with plenty of generic useless responses and no action. "this has been escalated to management, then crickets"

This product does not work, it is falsely advertised and the customer service is atrocious. An absolute joke

13 de setembro de 2024
Opinião espontânea
logótipo da Staci

Resposta da Staci

Hey Riley,

We’re really sorry to hear about the issues with your order and how things were handled—that’s definitely not the experience we want anyone to have!

We’d love to make this right as quickly as possible!

Could you please reach out to us at: info@staci.com.au and we’ll get this sorted for you straight away.

Kind Regards,

Jordan :)

Classificada 1 em 5 estrelas

Purchased a month ago and they never…

Purchased a month ago and they never sent it. Sent emails upon emails and they just kept ignoring me. Very disappointed as it was supposed to be a gift for my gf but they chose to be unreliable and ruin the surprise.

7 de agosto de 2024
Opinião espontânea
logótipo da Staci

Resposta da Staci

Hey Arthur,

I'm really sorry for the delay in getting back to you....especially since this was meant to be a special gift for your girlfriend.

This is certainly not the experience we strive to provide.

Please send me an email at: info@staci.com.au and let's see if we can organise a free LED Mask to make it up to your girlfriend!

It's the least we can do!

Kind Regards,

Jordan :)

Classificada 5 em 5 estrelas

Staci Pulse Tens - amazing!

I ordered my Staci Pulse Tens in the middle of one of the worst endometriosis flare ups I’ve ever experienced. I also have a cyst on my ovary that was causing so much pain I ended up in the hospital for three nights. The pain has been ongoing for over 5 weeks, and I was hating having to take prescription painkillers constantly.
My friend told me she’d used a tens machine for her endo pain before, so I jumped online and after reviewing a few brands I decided the Staci Pulse looked like the best option. It arrived in a week, and I can honestly say it’s been a lifesaver.
Previously, I’d been taking two heat packs to work and ended up with a burn scar on my abdomen from the constant heat while I tried to get relief from the pain, and now I just put the tens pads on in the morning and clip it to the top of my pants and turn it on throughout the day as often as I need!
I only need to charge it every few days and I’m using it almost constantly.
It helps so much with the pain, with the way it distracts my brain from focusing on the pain and provides a different sensation for it to focus on instead. I don’t take painkillers, I just put the tens on when the pain becomes too strong, and I can continue with my day as normally as possible.
I would 100000% recommend it for anyone with endo pain or period cramps.
It’s become my best friend.

12 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Disappointed in customer service

Still waiting for a reply to my emails.
I understand you had an afterpay sale, but atleast an acknowledgement of an email would have been appreciated. Let's hope I receive ky order soon and that it does what you advertise.

I have already sent email the email with No reply

18 de agosto de 2024
Opinião espontânea
logótipo da Staci

Resposta da Staci

Hey Ang,

Sorry to hear that your order was delayed, are you able to please reach out to me at info@staci.com.au so i can look into this for you :)

Kind Regards,

Jordan :)

Classificada 5 em 5 estrelas

PCOS Pain

I have the worst PCOS pain, especially on day 1 of my period and am so sick of taking a million painkillers! I saw an ad for Staci on Instagram and thought why not try it out… it is unbelievably helpful in decreasing my pain to a tolerable, barely there level and the fact that I can wear it everywhere, including work, is saving me a lot of sick days each month!!

16 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered in desperate need for some…

I ordered in desperate need for some relief, after months of seeing ads on the heat pack and pulse machine. I added to cart spontaneously and I’m so glad I did. The pulse machine is relief for my endo pain like no other. Thank you a million times!!! It was really quick delivery also! Highly recommend

22 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I bought both the Staci Companion and…

I bought both the Staci Companion and Staci Pulse for my partner with endometriosis and they have been so helpful in reducing her day to day pain and making her pain more manageable, especially when out and about!

22 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I brought this for my daughter who has…

I brought this for my daughter who has terrible cramps. I am also a endometriosis sufferer. It was almost immediately effective discrete enough to wear at school under her uniform, and it's a super fun colour which she loves! Considering getting the Companion Device as well!

22 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

My daughter has finally found relief.

The Staci team were amazing at making sure I chose the right product for my daughter who has had debilitating pain for months. The Staci pulse is perfect for her to wear walking around & when she's asleep as it's so small & compact & has been the perfect solution in helping to control & minimise her pain until she can see a specialist. I highly recommend every woman that experiences reproductive or uterus pain to try this brilliant product & you won't regret it.

9 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great products

Customer service I great, postage was fast. Products are great quality and has helped me stay at work during adenomyosis flare up, tens machine is nice and discreet while I work and the heat pack helps to relax once home during flare ups

18 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Staci Pulse is a game changer

Staci Pulse has been a game changer for me. Endometriosis usually cripples me but the Pulse helps so much that I can actually walk and even go to work when having a flare up. The pain isn't completely gone but it becomes manageable. This is so much better than taking strong painkillers that make you sick or addicted. I do wish it had longer cables as well as the short ones so I could put the device in my pocket rather than clip it to my waistband.

I get a lot of people at work ask what the device is, which is great because it leads to a whole conversation and most people know someone who has painful periods so I recommend the Staci to them.

I bought the Companion as well and it's fantastic for all those times I don't have easy access to a microwave for a heat pack. I like to put it on my lower back to heat and massage while the Pulse is on my belly, and it helps me get to sleep. It turns off automatically after half an hour so I don't worry about falling asleep with it on

22 de agosto de 2024
Opinião espontânea

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