Absolutely shocking experience! The customer service was awful and very unprofessional. The vehicle was not road worthy and got no help with it, was very dirty and we had to pay for cleaning prod... Ver mais
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We made a RV booking with Star RV through Ratpack travel and sadly 2 weeks before arring in Australia had to cancel due to middle east travel restrictions . Both Ratpack and Star RV were fantastic wi... Ver mais
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We rentend a camper in Sydney to drive to Melbourne in 5 days. Om day 3 the camper broke down due to engine failure and we had to be towed. We were sent from pillar to post by star RV customer servi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Star RV offers premium motorhome hire across Australia and New Zealand, giving travellers a superior self-drive holiday experience built around comfort, freedom, and unforgettable scenery. Whether you're planning a romantic road trip for two, a family adventure, or a group getaway, our spacious and stylishly appointed motorhome fleet is designed to make every journey feel special. Our modern, fully self-contained motorhomes sleep 2 to 6 people and come equipped with everything you need for life on the road like well-appointed kitchens, onboard bathrooms with shower and toilet, air conditioning, comfortable sleeping arrangements, and complimentary bedding, linen, and towels. With unlimited kilometres included, you're free to explore at your own pace without watching the odometer. In Australia, you can pick up and drop off your motorhome at our conveniently located branches in Adelaide, Brisbane, Cairns, Melbourne, Perth and Sydney, with most situated close to major airports for a seamless start to your trip. In New Zealand, Star RV has pick-up and drop-off locations at Auckland, Christchurch, and Queenstown airports, covering both the North and South Islands. One-way rentals are available between most locations, giving you the flexibility to craft your own route. At Star RV, your experience comes first from the moment you book to the moment you return the keys. Easy online check-in, a knowledgeable support team who share your passion for travel, and 24/7 roadside assistance mean you can relax and focus on the adventure ahead. Whether you're tracing the Great Ocean Road, exploring the tropical far north, or discovering the dramatic landscapes of New Zealand's South Island, Star RV is your home on the road.
Informações de contacto
1799 Botany Road, 2019, Banksmeadow, New South Wales, Austrália
- 1800 875 018
2,2
Mau
25 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 28% das suas opiniões negativas
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Lousy custumor service…
We rentend a camper in Sydney to drive to Melbourne in 5 days. Om day 3 the camper broke down due to engine failure and we had to be towed. We were sent from pillar to post by star RV customer service. Even told we had to arrange our own tow. Customerservice was unhelpfull and uncaring. We were stuck for 26 hours! Eventually, Jucy campers towed us and arranged alternative transport.
Conpensation offer frim Star RV was 250 aus$, which we did not accept.
What a lousy experience!
8 de julho de 2024
Opinião espontânea
Resposta da Star RV Motorhome Hire - Sydney
Hi Wilma,
We're genuinely sorry to hear about your recent experience with us. Providing a positive experience is incredibly important to us, and it's disappointing to learn that we fell short of your expectations.
We do take feedback seriously, and we'd love the opportunity to make things right. Could you please reach out to our feedback team with further details about your experience? Their email is feedback@jucyworld.com. Please don't forget to provide your booking details for them. We're here to listen and improve.
Regards,
Star RV Team
lovely exprience ever had
The equipment and friend and professional service I received at the reception are very satisfying.
19 de agosto de 2024
Opinião espontânea
Resposta da Star RV Motorhome Hire - Sydney
Hi Kaifeng,
Thank you so much for sharing with us your feedback. It's so nice to hear you had a great time with us at Star RV. We hope to welcome you back to Sydney again soon.
Kind Regards,
STAR RV Team
The communication internally in the…
The communication internally in the company between the centralised call centre and the depots / service teams is incredibly poor. The staff are very disciplined in not sharing a specific phone number - EVERYTHING MUST GO THROUGH THE 1800 NUMBER. If I were to guess, I would say that is the first thing all employees are taught. Above all else. Not the customers, not the vans, just don't share a specific phone number. On the first day the bed didn't drop, so we slept on the floor, second day we took a gamble on booking a hotel (which they refunded), they gave us a fan heater with a cut cable, third night we slept on the floor. I will never book Star RV or JUCY Rentals again. And that incredibly happy hold voice gets super annoying when you call for the 5/6/7/8/9/10th time - ESPECIALLY when the person hangs up after being on hold for 40+ minutes.
16 de julho de 2024
Opinião espontânea
Resposta da Star RV Motorhome Hire - Sydney
Hi John,
Thank you for bringing this to our attention. We're truly sorry for the experience you've had. We do aim for better, and your feedback is valuable. Could you please reach out to our feedback team with more details? Their email is feedback@jucyworld.com. We're here to make things right and will hear from you soon.
Regards,
JUCY Crew
Great pick up experience
Great pick up experience. Through walk through and the RV was in great condition.
29 de junho de 2024
Opinião espontânea
Resposta da Star RV Motorhome Hire - Sydney
Hi Remy,
Thank you so much for sharing with us your feedback. It's wonderful to hear your pick up experience with us was great! Thank you for your kind words about our RV too. We hope you enjoy your adventure with us at STAR RV.
Cheers,
STAR RV Team
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