Stay Casino 

Resposta da Stay Casino

7/01/2026

Dear Selvam,

Thank you for your review!

We’re glad to know the app meets your expectations. Our team continually works on improvements to enhance usability and performance.

If you need any assistance, our support team is always available.

Best regards,
StayCasino Team

Resposta da Stay Casino

7/01/2026

Dear Yamei,

Thank you for your kind feedback!

We’re happy to hear that you find the site easy to navigate, enjoy the fast crediting of winnings, and appreciate our promotions. It’s also great to know that our customer support team has been responsive and efficient.

Your positive experience means a lot to us!

Best regards,
StayCasino Team

Resposta da Stay Casino

7/01/2026

Dear Mahi,

Thank you for your feedback!

We’re really happy to hear that you’re enjoying the app. Our team is constantly working to improve functionality, performance, and overall user experience to make it even better.

If you ever have any suggestions or questions, our support team is always here to help.

Best regards,
StayCasino Team

Resposta da Stay Casino

29/12/2025

Dear Ace,

Thank you for sharing your experience with us. We’re sorry to hear that you feel disappointed, and we understand how frustrating this situation can be.

We sincerely understand that you may feel that the situation is unfair, but as a licensed casino, we provide a fair gaming experience for all players. Sometimes we win, sometimes we don't, but don't be discouraged. All our games are provided by licensed software suppliers and use independently tested RTPs that comply with regulatory requirements.

We understand that bonuses may not suit everyone, but they are just a nice addition to the gaming process. We are very sorry that you have decided to leave, but we respect your decision.

If you decide to reopen your account, please contact our support team. They will always help you with any questions you may have.

Best regards,
StayCasino Team

Resposta da Stay Casino

26/12/2025

Dear Mr. Afthab,

Thank you for your feedback!

We’re glad to hear that you find our website good and easy to use. We appreciate your support and will continue improving our platform to provide the best possible experience.

Best regards,
StayCasino Team

Resposta da Stay Casino

26/12/2025

Dear Matthew,

We’re sorry to hear that you feel this way.

As a licensed casino, we strive to be transparent and honest in all our advertising and services. We would really appreciate the chance to understand what went wrong, so please feel free to contact us directly and share more details. We’re always open to improving and resolving any concerns.

Best regards,
StayCasino Team

Resposta da Stay Casino

26/12/2025

Dear Shaokhai,

Thank you for your feedback!

We’re happy to hear that you had a great experience with us. Your support means a lot, and we look forward to welcoming you back again soon.

If you ever have any more thoughts or suggestions, feel free to reach out to our team.

Best regards,
StayCasino Team

Resposta da Stay Casino

26/12/2025

Dear Priyansu,

Thank you very much for your positive feedback!

We’re delighted to hear that you enjoy our casino and the services we provide. Your trust and support truly mean a lot to us. We’ll continue working hard to deliver the best possible experience, and we look forward to welcoming you again in the future.

Best regards,
StayCasino Team

Resposta da Stay Casino

16/12/2025

Dear Maurice,

Thank you so much for your kind and heartfelt words.

We truly appreciate you taking the time to share your experience. We are very proud of the support and dedication we show. Your gratitude will certainly be passed on to him — it means a great deal.

We’re always here for you and wish you all the best moving forward.

Best Regards,
StayCasino Team

Resposta da Stay Casino

10/12/2025

Dear Toppa,

We’re truly sorry to hear about your experience — we understand how frustrating it can feel when the game doesn’t go the way you expect. Anyone in your situation would understandably be disappointed.

However, we want to reassure you that we have absolutely no influence over the outcome of any game. All games on our platform operate using certified RNG (Random Number Generator) technology, which ensures that every spin is completely random and independent. This means that sometimes results can be very rewarding, while other times they may feel unfair — but they are never controlled or altered by us.

We genuinely understand how discouraging it is to go through a session without the wins you hoped for. If you ever have concerns, our support team is always here and happy to help.

Best regards,
StayCasino Team

Resposta da Stay Casino

15/11/2025

Dear Jodie,

We are truly sorry to hear about the difficult situation you and your family are facing, and we sincerely hope that your husband is receiving the care and support he needs. We understand how stressful this has been, and we regret that the circumstances have caused you additional distress.

After completing a thorough and repeated review of your case, including the account history, all transactions, internal security checks, and the information you have provided, we must inform you that our final decision regarding your refund request remains unchanged. All Visa deposits were processed with successful authentication and confirmation from the issuing bank, and our investigation did not identify any evidence of unauthorised access or activity on the account. The transactional patterns observed were consistent with normal user behaviour, and no internal alerts related to fraud or misuse were triggered. The account has been closed in accordance with our rules and concern for our players, and cannot be reopened. For these reasons, we are unable to classify the deposits as unauthorised, and therefore, a refund cannot be issued. This decision is final.

We would also like to clarify that all regulatory, compliance, Visa-processing, and AML/KYC obligations were followed throughout the lifespan of the account. You are, of course, entitled to pursue any external dispute or regulatory avenues you consider appropriate; however, our internal review has now been concluded and cannot be reopened.

We sincerely wish you and your family strength!

Best regards,
StayCasino Team

Resposta da Stay Casino

15/11/2025

Dear Tommy,

Thank you for your feedback. We sincerely apologize for the negative experience you had while playing.

We would like to assure you that we did not perform any technical work or make any changes to the games, and all systems were operating as usual.

The outcome of all games on our platform is determined solely by a certified Random Number Generator, which we cannot influence in any way - everything depends entirely on chance and your luck.

Regarding previous winnings, we would also like to remind you that winnings received from bonus funds are subject to a maximum withdrawal limit, as stated in the bonus rules. Therefore, part of the funds was subtracted in accordance with these rules.

We are interested in an objective review of the situation and providing a transparent explanation.

Best regards,
StayCasino Team

Resposta da Stay Casino

18/09/2025

Dear Jackie,

We're sorry to hear about your experience. Please know that we take payout issues very seriously. Our goal is to ensure all legitimate winnings are paid out fairly and promptly.

If you're experiencing a specific problem with your withdrawal, please reach out to our support team with your account details so we can investigate and assist you directly.

Best regards,
StayCasino Team

Resposta da Stay Casino

23/07/2025

Dear Peta,

Thank you for your feedback!

We’re thrilled to hear that you’re enjoying our selection of games! It’s great to know that our loyalty bonus added to your winning experience.
Your satisfaction is our priority.

Wishing you continued good luck and lots of fun!

Best regards,
StayCasino Team

Resposta da Stay Casino

23/07/2025

Dear Veronica,

Thank you for your feedback!

We’re glad to hear that you had a positive experience with our support — providing quick and helpful assistance is very important to us.
We appreciate your trust and look forward to continuing to meet your expectations!

Don’t hesitate to reach out if you need anything — we’re always here to help!

Best regards,
StayCasino Team

Resposta da Stay Casino

2/07/2025

Dear Joan,

Thank you for your feedback.

We value transparency in our relationships with our players, so all terms and conditions, including the 10x wagering limit on the initial deposit, are clearly stated in the terms and conditions of the bonus policy.

During the game, all important parameters, including bonus wagering requirements, are displayed in your personal account. The wagering limit exists to ensure fairness and security for all participants and to prevent abuse. We understand that some details may not be obvious at first glance, so we recommend that you always read the full rules carefully before accepting a bonus.

If you have any questions, our support team is always ready to help and provide clarification.

We hope for your understanding and wish you a pleasant game!

Best regards
StayCasino Team

Resposta da Stay Casino

23/06/2025

Dear J hudson,

We’re truly sorry you’ve had such a disappointing experience.

Please know that we take your concerns seriously. If you were told that funds were returned to your account but can’t see them in your history, that absolutely deserves a full and clear explanation.

We kindly ask you to reach out to our support team with your any relevant details — we’ll personally check the transaction and make sure you get the clarity and fairness you deserve.

Your trust means a lot to us, and we’re here to help in any way we can.

Kind regards,
StayCasino Team

Resposta da Stay Casino

23/06/2025

Dear Ann jezel cabrera,

We’re truly sorry to hear how disappointed you feel. We understand how emotional this situation is.

Please allow us to clarify: bonuses come with a maximum cashout limit, which means there’s a cap on how much can be withdrawn from winnings earned through bonus funds. In your case, the maximum cashout from the 22.50 CAD Second Deposit Bonus (75% + 50 FS) is 225 AUD. As a result, the amount exceeding this limit was removed in line with our bonus terms, which are available on our site for full transparency. We understand this can be frustrating, especially if it’s your first time encountering such a rule.

Our support team is here if you'd like further clarification or help with future deposits to avoid this kind of misunderstanding.

Kind regards,
StayCasino Team

Resposta da Stay Casino

23/06/2025

Dear Julie,

We’re sorry for the confusion and inconvenience you experienced.

Our payment methods sometimes change due to provider updates, and we always try to notify players in advance. If your deposit was deducted but not credited, please contact our support team with a screenshot or transaction ID, and we’ll investigate it right away.

We also understand that different time zones or work schedules can affect how screenshots are interpreted. We’ll always do our best to take that into account.

If there was a withdrawal request you didn’t make, that’s serious — please get in touch with us directly so we can review it and take action if needed.

We’re here to help and hope to resolve this quickly.

Best regards,
StayCasino Team

Resposta da Stay Casino

30/05/2025

Dear Layda Dodaj,

Thank you for sharing your experience. We’re genuinely sorry to hear how disappointed and frustrated you feel. We understand how upsetting it is when expectations aren’t met.

Please know that we take all concerns very seriously. While we’re glad to hear your earlier withdrawals were processed quickly, it's clear that your recent experience has left you feeling let down and mistrustful, and for that, we sincerely apologize.

Regarding the payment issues and your VIP status, we would never intentionally withhold a valid payout. Please also keep in mind that all winnings and withdrawals are subject to our terms and conditions, including bonus rules, verification checks, and payment processing procedures. These exist to ensure fairness, responsible gaming, and compliance with regulatory standards. To clarify things in general terms: all bonuses, including small ones like a 5 AUD money bonus, come with specific conditions, particularly maximum cashout limits. In your case, the standard cashout limit for this type of bonus would have been just 50 AUD. However, because of your VIP status, this limit was increased to 500 AUD as a gesture of goodwill and was pre-approved by our VIP team.

We want to emphasize that our support team is always available via live chat or email to provide clarity and investigate any concerns. Every case is reviewed carefully in line with our terms and licensing requirements. We truly regret that your experience didn’t meet your expectations and appreciate your feedback. It helps us identify where we can do better.

Should you ever wish to revisit the situation or have any unanswered questions, our support team will be ready to assist you at any time.

Kind regards,
StayCasino Team