Stella McCartney Opiniões 67

Sono molto delusa dalla qualità del prodotto non corrispondente al costo elevato (poiché si è sollevata tutta la pelle intorno alle lettere del logo), e soprattutto dal servizio clienti più volte sollecitato per ricevere una risposta e risolvere la mia questione. Sconsiglio assolutamente!

ich habe eine Hose der Marke Stella McCartney zum Preis von 700 € gekauft. Leider musste ich bereits beim ersten Tragen feststellen, dass die Qualität des Produkts völlig unzureichend ist. Der Stoff hat sich sofort geschält und zeigt deutliche Mängel, obwohl die Hose nur einmal getragen wurde.

Bei einem Kleidungsstück in dieser Preisklasse erwarte ich eine entsprechend hochwertige Verarbeitung und Qualität. Dass ein solches Produkt bereits nach einmaligem Tragen beschädigt ist, ist absolut inakzeptabel.

Ich habe den Mangel bereits gemeldet, jedoch wurde mir mitgeteilt, dass keine Verantwortung übernommen wird. Diese Haltung kann ich nicht nachvollziehen

Borsa avuta regalata meno di un mese fa ed è già tutta rovinata con la ( finta ) pelle che si è staccata .
Che delusione, Tanto desiderata!

I ordered an expensive dress. It arrived, didn’t fit and I returned it the next day. Got a label from the company. They received the item back January 12. They assured me I’d have my refund within 10-15 business days. It’s now February 23 and 32 business days later I still have no refund. Phones aren’t being answered, emails aren’t be responded to. They’ve stolen my 1500 USD.

Still waiting to hear about a delivery from 5th December so , no xmas present for partner and they just keep fobbing me off saying they are contacting courier 6 weeks later after asking where was delivered 2 days after delivery date

I purchased a scarf for my wife for Christmas in late November, which arrived in early December, clearly a seasonal gift purchase. When my wife didn’t like the colour, I contacted customer service to arrange a simple exchange for a different colour, not a refund.The response was a blunt refusal: I was told the website terms and conditions were “clear” and that my order was three days outside their gift return window, so nothing could be done.

For a brand positioning itself as premium and ethical, this behaviour is anything but. There was no attempt at discretion, goodwill, or even basic empathy – just robotic repetition of policy and a refusal to offer an exchange on an unused, clearly gifted item. At this price point, that is unacceptable and miles behind the standard set by other luxury brands, many of whom extend returns or offer flexible exchanges over the Christmas period as a matter of course.

The overall impression is of a company hiding behind small print instead of standing behind its customers. If Stella McCartney cannot manage a straightforward, good‑faith exchange by three days at Christmas, it raises serious questions about how much the brand actually values loyalty or long‑term relationships. For a label of this size and reputation, it feels like a business in decline – premium prices, bargain‑basement service.

I purchased a pair of Adidas Barricade Stella McCartney tennis shoes on December 28, 2025, through the online store of Midwest Racquet Store. The shoes arrived a few days later and were first used during a tennis practice on January 2nd.

When I initially put them on, they felt unusually stiff. I assumed this might be due to cold weather. However, during that first practice, the shoes caused significant discomfort and painful blisters, something that has never happened to me before.

I have been playing competitive tennis since the age of 4, at both local and national levels, and I have used Adidas shoes almost exclusively for decades.

Hoping the material would soften and adapt to my foot, I gave the shoes a second chance on January 5th, under better weather conditions. Unfortunately, the experience was worse. I developed severe blisters on my ankles and along the lateral sides of both feet, making it painful to continue training.

I contacted Midwest Racquet Store, and after explaining the situation, customer service informed me that the only option available was a 15% discount on a future purchase, since the shoes had been used and could not be resold.

This raises a very simple and important question:
How is a customer supposed to know a shoe causes injury without actually using it?

If a shoe has an ergonomic or design flaw, requiring it to be returned unused only guarantees that the problem will be passed on to the next customer. This creates a cycle where someone inevitably ends up with a defective product—one that can cause foot, ankle, or even spinal injuries in a high-impact sport like tennis.

I also explained that Adidas offers a 6-month warranty for defective footwear and suggested the store evaluate the situation with their supplier. They refused.

I then contacted Adidas directly and was told that since the shoes were not purchased directly from Adidas, and since they were not visibly torn or destroyed, they would not evaluate the claim.

The result is extremely frustrating:

A retailer focused solely on sales numbers, offering poor post-sale support.

A global brand unwilling to stand behind its product when purchased through an authorized third-party retailer.

I own other Barricade models that have never caused issues, which makes this experience even more disappointing.

In my case, the outcome is clear: I will not purchase again from Midwest Racquet Store, and this situation raises serious concerns about the real scope of Adidas’ warranty when a product fails functionally—but is not physically destroyed.

A performance tennis shoe should not have to fall apart in two days for a brand or retailer to take a customer seriously.

esperienza completamente negativa
Mi accingo a visitare il sito e noto in alto il banner riportante : " ... per acquisti eseguiti entro le ore 11.00 del 23 dicembre consegna entro il 24 dicembre...", non convinto dell' informazione
- contatto il servizio clienti ( PRIMA TELEFONATA ) che mi conferma anche telefonicamente tale informazione data dal banner in alto sul sito
mi presento sul sito procedo con l' aggiunta del prodotto nel carrello ma, prima di procedere con l' acquisto,
- ricontatto il servizio clienti ( SECONDA TELEFONATA sig. Sharon ) che mi riconferma la veridicità dell' informazione e quindi l'arrivo entro il 24 dicembre per acquisti effettuati entro le ore 11.00 del 23 dicembre
procedo con l' acquisto e
- ricontatto il servizio clienti ( TERZA TELFONATA ) comunicando il numero di ordine e ricevendo ennesima conferma dei tempi...
MORALE DELLA FAVOLA?
Alle ore 18.30 del 24/12 contatto il Servizio clienti ( QUARTA TELEFONATA ) che si dispiace del mancato arrivo del pacco scaricando totalmente la responsabilità a DHL
inutile la richiesta di contatto da parte di un responsabile
riceveranno un reso perchè una borsa da 1100 euro che arriva il 29 dicembre serve a poco più di una da 10 euro del mercato rionale... con rispetto al mercato rionale...
Vito

Ho acquistato una borsa nel negozio online. La consegna era assicurata per il 19 dicembre.
Oggi, 24 dicembre, la borsa non è ancora arrivata e DHL, da me contattata nella giornata di ieri, mi ha detto che la consegna non sarà prima del 29 dicembre nonostante l’articolo sia arrivato nella mia città venerdì 19 (abito a Cagliari, non in una metropoli) e io mi sia offerta di andare a prenderlo in un punto di ritiro.
Inutili le mie mail e le mie telefonate al numero verde dell’Azienda: la risposta è stata sempre la stessa, e cioè che avevano fatto la segnalazione e che dovevano attendere una risposta da DHL (io l’ho avuta in cinque minuti). Alle mie continue domande sulle tempistiche, non hanno ancora dato una risposta (anzi sono stata invitata a ricontattare DHL, come se la cosa non fosse un loro problema), né mi hanno detto come pensano di risolvere il problema della mancata consegna. La richiesta di parlare con un Responsabile è stata rifiutata. Insomma, una presa in giro.
Chiaramente hanno perso tre clienti!

I bought a dress in their online store.
The first time I wore the dress it tore at the back as I was getting out of a vehicle, without the fabric being subjected to any force. In addition, one of the hooks that fastens one of the straps is faulty, causing the strap to come loose from the dress.
I requested them to replace the dress with a new one or refund my money. Their response was that I should cover the repair cost myself.

Non acquistate Falabella in Ecopelle. La mia mai utilizzata, nuova con codici, carta interna originale e stemma ancora incelofanato, conservata con cura all' interna della custodia originale si è completamente squamata. Terribile! Borsa da buttare. Era un regalo ricevuto di grande valore affettivo! Euro 800 nella spazzatura senza averla mai utilizzata! Ragazze Servizio clienti educate e gentili, ma non hanno poteri per risolvere i problemi. Questa Azienda standardizza i processi come un Brand di Bassa Gamma. Ho la fortuna di poter scegliere. Mi rivolgerò ad altri Brand di Vera Alta Gamma perché questo non lo è. Diffidate Diffidate!

Zipper on bag broke within 3 months of purchase. Customer service does not care and will do nothing about the poor quality. Do not waste your money on Stella products. Cheap.

Terrible customer service
I purchased the camera bag over a year ago
Within the first week, the strap fell off as the bag had a bad crease along the fabric which made the strap not fit properly
After several weeks of correspondence with customer service , I gave in to accepting a new strap as customer services would not exchange the bag …
Customer service would not accept any responsibility stating this is how the fabric is…they fobbed me off constantly repeating and denying there was a fault
Now a year later and the bag hardly been used as I don’t like it due to how it looks, the fabric on the zip has ripped badly
Again after contacting customer services, the same terrible customer service, weeks of emails, denying any fault
I again have had to give in to them as they will not accept any responsibility for poor quality
Never again will I purchase an item from this brand..
£650 wasted !

Tolle Produkte, tolle Philosophie, mega schneller Versand.
Rückmeldungen vom Online Service kommen innerhalb von 24 Stunden.
Würde mir wünschen, dass generell keine tierischen Produkte verwendet werden. Seide passt irgendwie nicht zur Firmenpolitik. Darum nur 4 Sterne. Ansonsten sind bei mir nun schon 5 Taschen eingezogen. Richtig schön.

Wow - I loved this brand and their ethos, but their customer service department is horrible. Honestly, for a high-end brand like this, where I spent almost $2,000, you expect concierge-level customer service, like that of Moda Operandi.

I tried to return something that didn't fit before leaving for Europe for a month, and they had to 'email me a return label in 48 hours' - at which point was already gone from the country. The woman kept repeating robotic answers, not trying to help me at all.

If the company sees this, I recommend firing this woman - you just lost a fan to a bad customer service rep.

Bought a pair of expensive Adidas leisure wear pants designed by Stella McCartney in Japan.
Worn once. Every bit of fibre clings to the pants.
Cant wear them because I am embarrassed of how they look.
Tried to use a sticky roller that doesnt even take the majority of it off.
Love Adidas clothing but not sure I will purchase in the future .
Thanks
Shelley

Unable to return item

Having purchased an item online, I’m trying to return for exchange. The DHL tracking number isn’t valid with DHL despite the Stella McCartney representative confirming that it is, unable to return item so looks like a formal complaint will be made

Customer service horrible! Bought a handbag and the leather color is leaking on the outside of the cream bag. I called customer service and they admitted to having this problem. Proceeded to say this is not a defect or a company problem. They will do nothing for me. So very disappointed in this company!

I bought a Falabella bag, the large one in 2021, I use it sporadicy because the chains are very heavy, but the worst is that the kind of replacement leather they use started to come off near the chains...
I asked them if there is a reparation service but they say it s not possible to repair. They gave a 100 euros voucher to use???
I find myself with a very expensive bag to through out in the gargabe because the aspect of it is like you have bought a bag with a very bad fake leather!!!

I bought a handbag from Stella McCartney UK website in October 2024. I was not expecting the item to be sent from Italy and I was definitely not expecting to be responsible for customs and DHL clearing fees. I contacted Stella McCartney Customer Service and was assured that the company will cover all duties and fees. We are now in March 2025, and despite numerous email exchanges between Stella McCartney, DHL and myself, the invoice remains unpaid. Even worse - DHL has now transferred the bill to their debt recovery agency.
For a company that highlights their ethical philosophy, Stella McCartney's treatment of her customers is not even close to being ethical. I feel defrauded by the company, it looks like I will have to cover the fees myself (which have now doubled) and the only thing I can do is to share my appalling experience and warn others.