I strongly advise against using Stellar…
I strongly advise against using Stellar Web Design.
At first, they appeared helpful and told me what I wanted to hear, but they ultimately failed to deliver on their promises.
The staff that were working on my web design became rude and made inappropriate comments during our interactions.
When I requested a refund due to their poor service and not completing, they refused to cooperate. I attempted to escalate the issue by contacting a manager. B would only give me an email address and the name. I requested a phone number but never received it. Despite sending two emails, to the manager I never received a response back
Additionally, they demanded the final payment to be paid before doing further work and requested it to be sent to a different company name. When I questioned this, they claimed Olenix Web Solutions was their secure payment provider, comparable to Stripe or PayPal. However, my research showed that Olenix Web Solutions is not a payment processing platform but another company altogether, which raised serious concerns.
I also have doubts about the identities of their representatives, Initially, I spoke to a person without an accent, but when issues escalated, I encountered a different, rude representative with an accent who claimed to be the initial person I spoke to but he didn’t seem to remember our previous conversations. This was concerning
The company appears to target clients with limited web knowledge by pushing basic, uninspired templates that lack creativity. They market themselves as offering custom designs and satisfaction guarantees, yet they refused to honour their refund policy after multiple failed attempts to meet my expectations.
The experience became increasingly stressful, culminating in verbal abuse from the so-called representative. Despite giving them four chances to make things right, they still refused to issue a refund.
In summary, I had a terrible experience with Stellar Web Design. Their behaviour was unprofessional and deceptive, and I would not recommend their services to anyone. Be warned—this company does not feel trustworthy.
14 de janeiro de 2025
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