Banner for Stena Line Ireland

Stena Line Ireland Opiniões 336

TrustScore: 4 em 5

3,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 3 em 5 estrelas

food improvement request. Provide a salad buffet with undressed salads and other low calory food. Also steamed veg again low calorie healthy options. Thank you. Provide decaf real coffee not just... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This was our first time using the Dublin -> Holyhead and return sailing on the Stena Estrid with a cabin.. We have an 8-month-old baby, so the cabin was a great addition to our trip! Everyt... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

The sailing from Holyhead was an hour late. While boarding the foot passengers, the bus to the ship spent 45 minutes with a full load of passengers at the loading ramp waiting to be allowed on. Thankf... Ver mais

Classificada 5 em 5 estrelas

Ive been using rosslare to Fishguard lately I understand ships need upgrades perfectly fine....thank you for my 50 percent discount on next crossing with should be around July...hope ship ready for ne... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de ferry
  2. Empresa de operação portuária
  3. Terminal

Sobre Stena Line Ireland

Escrito pela empresa

At Stena Line, we make travelling by sea between Ireland, Britain, and beyond simple, comfortable, and enjoyable. For over 60 years, we’ve been proudly connecting people and places across Europe — and helping Irish travellers sail the easy way.

Whether you’re off on a family break, a business trip, or visiting loved ones, you can count on cosy cabins, great food, and plenty of onboard entertainment. Travelling with kids or pets? We’ve got dedicated areas for them too. Our modern ferries, friendly crew, and commitment to making every journey smooth mean you can simply relax and enjoy the crossing.

    Ferries from Ireland
  • Dublin – Holyhead
  • Rosslare – Fishguard
  • Belfast – Liverpool
  • Belfast – Cairnryan

Plan your road trip to Europe

As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. If you’re travelling between Denmark, Sweden, Germany, Poland, or Latvia, explore our wider network for an easy and scenic way to get around.

Good to know

We don’t charge extra for luggage — car passengers can bring what fits in their vehicle, and foot passengers can carry what they can manage (up to 23kg per item).

Book your next trip

Visit www.stenaline.ie to find timetables, fares, and our latest offers. Use the Low Fare Finder for the best prices or upgrade to Flexi or Premium for more comfort and flexibility.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

336 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Lovely staff and all so helpful Stenna…

Lovely staff and all so helpful Stenna plus is great but could do with changing the men

14 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re delighted to hear you found our crew helpful and enjoyed the Stena Plus experience. We appreciate your comments regarding the menu, and your feedback has been shared with our team. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Classificada 5 em 5 estrelas

Excellent as always

Excellent as always. Staff on your stenaline belfast - liverpool ferry are exceptional. Always friendly, make conversation with children and adults. Food was fantastic and cleanliness of boat as always very good. A huge thank you to your receptionist on Saturday night's sailing back to Belfast who fitted us in to a cabin as we were exhausted. Thank you once again for a fab time

14 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for sharing your 5 star review. We’re delighted to hear you continue to have such positive experiences on our Belfast–Liverpool route and that our crew, food, and cleanliness stood out. A special thank you for mentioning our receptionist who helped arrange a cabin on your return sailing — we’re glad this made your journey more comfortable. We really appreciate your kind words and look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Classificada 3 em 5 estrelas

There were too many young children…

There were too many young children running about unsupervised which is very dangerous especially in a choppy crossing. I was bumped into by 2 children and nearly dropped boiling hot water for my tea over them and myself.

11 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for sharing your review.

We are very sorry to hear about this experience and understand your concerns, especially given the safety risks during a choppy crossing. This is not the environment we aim to provide, and situations involving hot drinks and crowded public spaces must be handled with care.

Your comments have been shared with our onboard management team, as ensuring passenger safety and comfort at all times is a priority for us. Thank you for bringing this to our attention and hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Classificada 5 em 5 estrelas

Very smooth boarding and disembarking

Very smooth boarding and disembarking. Friendly helpful staff. Travelling by stena just felt so more relaxing.

11 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re delighted to hear that boarding and disembarkation were smooth and that our crew were friendly and helpful. It’s great to know that travelling with Stena Line felt relaxing, as that’s exactly the experience we aim to provide. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Classificada 5 em 5 estrelas

Very helpful staff who made the journey…

Very helpful staff who made the journey very easy for someone using a wheelchair
and pet! Cabin was clean and perfect for the journey!!

13 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re delighted to hear our staff were helpful in making your journey easy and comfortable while travelling with a wheelchair and your pet. It’s also great to know your cabin was clean and well suited for your trip. We really appreciate you sharing your experience and hope to welcome you onboard again.

Regards
Dave
Stena Line

Classificada 5 em 5 estrelas

It really works

It really works

13 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re really pleased to hear everything worked well for you and we look forward to welcoming you back onboard.

Regards
Dave
Stena Line

Classificada 4 em 5 estrelas

Our seating was comfortable and staff…

Our seating was comfortable and staff helpful

13 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for your review. We’re pleased to hear you found the seating comfortable and our staff helpful during your journey. We hope to welcome you onboard again.

Regards
Dave
Stena Line

Classificada 3 em 5 estrelas

The service is so unreliable

The service is so unreliable from Rosslare I would not recommend booking. As a family we have always been loyal to Stena but with such crap boats from Rosslare to Fishguard the service is always being cancelled

13 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for taking the time to share your review.

We’re sorry to hear about the disruption you’ve experienced on our route and understand how disappointing repeated cancellations can be.

This is not the experience we want to deliver, and your comments have been noted and will be shared with our team.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Classificada 2 em 5 estrelas

Upgraded to Stena Plus and was asked…

Upgraded to Stena Plus and was asked three times during the journey for proof of payment. Very embarrassing the third time as I had to get annoyed with your staff to leave me alone. Travelled from Carinryan to Belfast on the 15.30 sailing on Friday 10th April

13 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for sharing your review. We’re sorry to hear you were repeatedly asked for proof of your upgrade during your journey. We understand how frustrating and uncomfortable this must have been and appreciate you bringing it to our attention.
This is not the experience we aim to provide, and your comments will be shared with our team.

If you wish to discuss this further please contact our customer services team via the contact form on our website at stenaline.ie/contactform

We hope to welcome you back onboard in the future for an improved experience.

Regards
Dave
Stena Line

Classificada 5 em 5 estrelas
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re delighted to hear everything ran smoothly and worked like clockwork during your journey. Thank you for choosing to travel with us and we look forward to welcoming you back onboard.

Regards
Dave
Stena Line

Classificada 5 em 5 estrelas

The organisation of getting on and off…

The organisation of getting on and off the ferry is very smooth and very unstressfull, not like other ferry companies we used.

13 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re delighted to hear that boarding and disembarkation were smooth and stress‑free, and that this stood out positively. We really appreciate you sharing your experience and hope to welcome you onboard again soon.

Regards
Dave
Stena Line

Classificada 5 em 5 estrelas

Competent and attentive staff

Competent and attentive staff
Reasonable prices
Cabin v clean and comfortable

12 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re delighted to hear that you found our staff competent and attentive, the pricing reasonable, and your cabin very clean and comfortable. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Classificada 5 em 5 estrelas

They keep u up to Date on the time…

They keep u up to Date on the time ferry is coming in to port and leaving port .confirming your booking and time to sail.service on board the ferry was excellent.well manerd and helpful.food was great and just enough to eat.100% all round

12 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for sharing your 5 star review. We’re delighted to hear that you were kept well informed throughout your journey and that the onboard service was excellent. It’s great to know our crew were well‑mannered and helpful, and that you enjoyed the food on board. We really appreciate your comments and your recommendation. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Classificada 4 em 5 estrelas

Good staff and comfortable boat

Good staff and comfortable boat, but an hour late on leaving, with no obvious poor weather to blame gives only 4 out of 5 stars

12 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for your review. We’re pleased to hear you found the boat comfortable and our staff good.

We’re sorry for the delay to your departure on this occasion and appreciate that, without clear external factors such as poor weather, this would have been disappointing.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Classificada 4 em 5 estrelas

Brilliant journey

The speed of journey, quick embarkment on & off ferry, with easy access to lift. Good hot food on board with a variety of choices.
Staff lovely and friendly

9 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for your review. We’re pleased to hear you enjoyed the fast crossing, quick and easy embarkation and disembarkation, and found the onboard food varied and enjoyable. It’s also lovely to know our staff made a positive impression with their friendly service. We hope to welcome you onboard again soon.

Regards
Dave
Stena Line

Classificada 4 em 5 estrelas

Easter Adventures. There was a replacement ferry operating…

There was a replacement ferry operating on the Rosslare-Fishguard route. As we were travelling with Children we missed the larger kids play area on the usual ferry and the larger duty free shop. There was also no WiFi. But the staff were excellent, very helpful and friendly especially on the return journey when the ferry was full.
We always enjoy the trip over to England and the holiday starts the minute we get on board the ferry. While things were different especially the play area it didn’t diminish the excitement of our trip too much.

31 de março de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for sharing your review. We understand that travelling on a replacement vessel can mean some facilities, such as the children’s play area, duty‑free shop and Wi‑Fi, are more limited, and we appreciate your understanding, especially when travelling with children.

We’re delighted to hear that our staff were excellent, friendly and helpful, particularly on a busy return sailing, and it’s great to know that the excitement of your trip wasn’t diminished. We really value your continued support and look forward to welcoming you and your family onboard again.

Regards
Dave
Stena Line

Classificada 4 em 5 estrelas

Great staff & regular sailings

Great staff & regular sailings

11 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for your review. We’re delighted to hear you found our staff great and appreciated the regular sailings. We hope to welcome you onboard again soon.

Regards
Dave
Stena Line

Classificada 1 em 5 estrelas

Very uncomfortable boat

Very uncomfortable boat
You need to do better
Very disappointed

11 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for sharing your review.

We are very sorry to hear that you found your journey uncomfortable and left feeling disappointed. This is not the experience we aim to provide, and we appreciate you taking the time to share your feedback. Your comments have been shared with our team.

We hope to welcome you onboard in the future for a smoother experience.

Regards
Dave
Stena Line

Classificada 5 em 5 estrelas

An essential service with exceptional…

An essential service with exceptional customer service.

11 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re proud to provide an essential service and delighted to hear that you experienced exceptional customer service. Your support is greatly appreciated, and we look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Classificada 5 em 5 estrelas

Stena line is a smooth well oiled…

Stena line is a smooth well oiled operation and weather permitting rarely let's their customers down.
All of their employees are well trained and carry out their roles efficiently.

8 de abril de 2026
logótipo da Stena Line Ireland

Resposta da Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re delighted to hear that you find that it is a smooth and reliable operation, and that our crew consistently deliver efficient, professional service. Your comments are greatly appreciated, and we look forward to welcoming you onboard again.

Regards
Dave
Stena Line

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais