My wife and I required replacement mirror wills. We were attracted by the October Free Wills month and rang Step Legal Solicitors at their Hanley Branch to find out if they could fit us in. They... Ver mais
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Very professional , easy to communicate with and kept us informed of the house sale at every point along the way . Approachable and helpful when we were unsure of anything
The team were great helping me through a tricky purchase for my first home! Always responded quickly to my queries, kept on top of things with the vendor and explained the process clearly to me, would... Ver mais
They were efficient and professional at all stages. This sale seemed to take forever (this was not Step Legals fault). The buyers had to change solicitors when we were in the last stage of comple... Ver mais
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If you have been involved in an accident and have suffered from a personal injury, or have have received negligent treatment from a Medical professional then contact our expert solicitors to make a claim for compensation. We deal with all sorts of accident claims from Road Traffic accidents, Workplace accidents and Public liability. Our specialist solicitors are also able to assist you if you are considering buying or selling a property. Feel free to contact us for further information.
Informações de contacto
213 Nantwich Road Crewe, CW2 6DA, Cheshire, Reino Unido
- 01270254064
- enquiries@steplegal.co.uk
- steplegal.co.uk
4,9
Excelente
551 opiniões
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Very responsive and straightforward to…
Very responsive and straightforward to use when moving house. Kept us updated at all time, would highly recommend! A big thank you to Izabelle, Adam and the team.
7 de agosto de 2026
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Resposta da Step Legal Solicitors
Dear Sophia
Thank you for taking the time to leave such a lovely review! We’re so pleased to hear that you felt supported throughout your move. We’ll be sure to pass your kind words on to Izabelle, Adam and the wider team. Wishing you all the best in your new home!
Best Wishes,
The Step Legal Client Experience Team.
Making moving out easier!
Step legal have made moving out into our first home so much easier! They got us in as soon as possible and with so much ease. We cannot thank them enough. The team are so efficient and helpful.
7 de agosto de 2026
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Resposta da Step Legal Solicitors
Dear Emily,
Thank you so much for your lovely review! It means a great deal to know that we could be part of such an exciting milestone. We’re delighted that you had a positive experience with the team, and we wish you many happy memories in your new home
Best Wishes,
The Step Legal Client Experience Team.
I had a positive experience with Step…
I had a positive experience with Step Legal regarding my personal injury claim. The team was professional, kept me informed throughout the process, and made everything easy to understand. I appreciate their support and would recommend them to anyone needing legal help.
6 de agosto de 2026
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Resposta da Step Legal Solicitors
Dear Husnain,
Thank you for your wonderful review! We're so pleased to hear you had a positive experience with us. It was a pleasure to support you, and we're grateful for your recommendation. Your feedback means a lot to the whole team.
We wish you all the very best for the future.
Brilliant at responding to emails very…
Brilliant at responding to emails very quick and very clear with instructions couldn't thank the team enough 🙂
8 de junho de 2026
Resposta da Step Legal Solicitors
Dear Lee,
Thank you for taking the time to leave us such a lovely review!
It means a great deal to know you had a positive experience with our team. Your support and kind words are truly appreciated, and we'll be sure to pass your feedback on.
If you ever need anything in the future, we're always here to help.
Great experience
Great experience with Step Legal when purchasing my first home, great communication throughout the process and I would definitely recommended :)
5 de julho de 2026
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Resposta da Step Legal Solicitors
Dear Marriyah,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you had a great experience with Step Legal during the purchase of your first home. Buying your first property is a significant milestone, and we're pleased we could make the process as smooth as possible through clear communication and support throughout.
Thank you for your recommendation and for choosing Step Legal Solicitors. We wish you many happy years in your new home!
I would recommend Step Legal Solicitors for wills
I would recommend Step Legal Solicitors if you are looking to make a will. Shabana the wills expert was very helpful with the drafting of the wills for myself and my partner, and the price we were quoted was the price we paid when our wills were completed. Shabana made it an easy and clear experience to complete, all the other staff were also very helpful and courteous.
24 de julho de 2026
Resposta da Step Legal Solicitors
Dear Fozzer,
Thank you so much for your wonderful review and for recommending Step Legal Solicitors.
We're delighted to hear that Shabana made the will-writing process straightforward, clear, and stress-free for both you and your partner. Providing transparent pricing and excellent client service are priorities for us, so it's great to know your experience reflected that.
We'll be sure to pass your kind words on to Shabana and the rest of the team. Thank you again for choosing Step Legal Solicitors to assist you. We truly appreciate your feedback and wish you both all the best for the future.
My honest take...
We used Step Legal for the sale of our property and the purchase of our new-build home. Ultimately, they completed the necessary legal work and enabled the transaction to go through, but I have to be honest that throughout much of the process, I felt as though our circumstances and level of importance were secondary.
The process began in March, with our developers originally indicating an anticipated completion date in May. At no point were we advised by the solicitors that this timescale was unrealistic or unachievable. By April, we had already begun living out of boxes in preparation for the move.
The expected completion date was then repeatedly moved—from May to early June, then the end of June, the beginning of July and finally the end of July. Throughout this period, we were given very little clarity about whether any of these dates were genuinely achievable.
What was particularly frustrating was hearing information from other people within the chain that had never been communicated to us officially. On several occasions, others appeared to have been told that certain proposed completion dates were not going to happen, while we remained unaware and continued planning around them.
Selling and buying a house is stressful enough, but the lack of clear, direct and decisive communication made the experience considerably more difficult. At times, it became overwhelming for both me and my partner, particularly as we had packed up our home and were repeatedly trying to rearrange our lives around changing dates.
Step Legal did ultimately complete the necessary work to allow us to move into our new home, and I appreciate that delays within a property chain are not always within one solicitor’s control. However, I would have greatly appreciated a more direct line of communication, clearer expectations and honest updates about exactly what was happening throughout the process.
5 de agosto de 2026
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Unfortunately
Unfortunately, I cannot recommend this solicitor based on my experience\.
Communication throughout the process was extremely poor\. I was rarely kept informed of what was happening with my case, and whenever I called for an update, I was made to feel as though I was being a nuisance rather than a client simply asking for information\.
The only thing that seemed to be communicated clearly was when payment was required\.
Our house sale was agreed in March, but completion did not take place until the end of July\. The explanation given was that there was a long chain, yet the buyers were first\-time buyers, so this never seemed to fully explain the delays\. During such a stressful time, I expected far more proactive communication and guidance\.
Buying and selling a home is one of the biggest financial decisions people make, and clients deserve to feel supported and informed throughout the process\. Sadly, that was not my experience\.
4 de agosto de 2026
Resposta da Step Legal Solicitors
Dear Victoria,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations.
We understand that buying and selling a home is one of life's most significant and stressful events, and we appreciate how important clear, timely communication is throughout the process. We are sorry to hear that you felt unsupported at certain stages of your transaction.
We appreciate that the length of time taken to reach completion was frustrating. Your transaction formed part of a longer property chain, and while the legal work was completed well in advance of completion, the timing of the move was ultimately dependent on other parties within the chain. We recognise, however, that this does not lessen the stress and uncertainty that delays can cause, and we always aim to keep our clients informed as matters progress.
We are grateful for your comments, which will be shared with our team as part of our ongoing commitment to reviewing and improving the service we provide. Client feedback is invaluable in helping us identify where we can enhance our service.
If you would be willing to discuss your experience further, we would welcome the opportunity to speak with you and better understand your concerns. Should you be happy to do so, please contact us at enquiries@steplegal.co.uk.
Thank you again for taking the time to leave your feedback.
Great experience
Victoria and the team were wonderful at every stage of the journey. Nothing was ever too much and they were always there to provide additional support via email or phone.
An efficient, friendly and professional service was provided by the whole team. Would thoroughly recommend.
30 de julho de 2026
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Resposta da Step Legal Solicitors
Dear Cameron,
Thank you for your fantastic review and for taking the time to share your experience.
We'll be sure to pass your kind words on to Victoria and the rest of the team. We are delighted to hear that the team made such a positive difference throughout your journey. Providing our clients with the support they need from start to finish is something we really value, so your feedback means a great deal to us.
Thank you for your recommendation, and we wish you all the very best for the future.
Resposta da Step Legal Solicitors
Dear Peter,
Thank you for taking the time to leave us a review.
We're delighted to hear that you had such a positive experience with our team. It was a pleasure to assist you, and we truly appreciate your feedback.
Thank you for choosing Step Legal, and we wish you all the best for the future.
Great customer communications
Great customer communications , proffessional service .
11 de junho de 2026
Resposta da Step Legal Solicitors
Dear Tracy,
Thank you for your kind review and for choosing Step Legal.
It was a pleasure to assist you, and we're so pleased that your experience with us was a positive one. Our team is committed to providing a supportive and efficient service throughout the process, so it's wonderful to know our efforts were appreciated.
We wish you all the very best for the future and hope you'll think of us again should you ever need legal support.
Simultaneously
Simultaneously, selling my old shared ownership home and purchasing a new build shared ownership home can be overwhelming by the legal complexities. Liz Mayer and her team at Step Legal were extremely professional, knowledgeable and proactive. Liz, Sammi, Janet and Darcey, explained every detail clearly and ensured the entire process ran seamlessly from instruction to completion. I cannot recommend Liz and her team highly enough. Thank you for making a daunting process stressfree! I’m extremely happy now in my new forever home!
29 de maio de 2026
Resposta da Step Legal Solicitors
Dear Marie,
Thank you so much for your wonderful review. It has been our pleasure to support you through both the sale of your shared ownership home and the purchase of your new build home.
We understand that managing both transactions at the same time can feel overwhelming, so we're delighted to hear that our team's communication, expertise and proactive approach helped make the process as smooth and stress-free as possible.
Your kind words and recommendation mean a great deal to us. We hope you're settling in well and wish you many years of happiness in your new home.
Thank you again for choosing Step Legal.
Will Writing Service
I can definitely recommend anyone thinking of making a will to contact Shabana Khairi at Step Legal, Festival Park.
She made such a sensitive personal matter so easy and showed a lot of care and empathy.
The service received was very timely, professional and faultless. 5* overall. Thank you so much.
Michelle
21 de maio de 2026
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Resposta da Step Legal Solicitors
Dear Michelle,
Thank you for taking the time to leave such a lovely review.
We're so pleased that you had a positive experience with Shabana. She is dedicated to supporting clients with care, compassion and professionalism, and we're delighted that this came across throughout your appointment.
Your recommendation means a great deal to both Shabana and the whole team. Thank you for choosing Step Legal, and we truly appreciate your trust in us.
Best Regards,
The Step Legal Team
Super responsive and supportive with…
Super responsive and supportive with the sale of an elderly relatives home
24 de junho de 2026
Opinião espontânea
Resposta da Step Legal Solicitors
Dear Karen,
Thank you for taking the time to leave us a review.
We're so pleased to hear that you found our team responsive and supportive throughout the sale. We understand that selling a family member's home can be an emotional and challenging experience, so we're glad we could provide the support you needed along the way.
Thank you for choosing Step Legal, and we wish you all the very best for the future.
Kindest Regards,
The Step Legal Team
Exceptional communication and local expertise!
We are absolutely thrilled with the service from Step Legal. Every single person we spoke to on the phone was completely up to speed with our case, which made the whole process stress-free.
We originally started with one of those awful, faceless online conveyancers that are impossible to reach. After being recommended Step Legal, we made the switch and are so glad we did. They were incredibly quick, local to the area, and kept us updated at every single stage. Highly recommended!
19 de junho de 2026
Opinião espontânea
Resposta da Step Legal Solicitors
Dear Denise,
Thank you so much for your wonderful review and for taking the time to share your experience.
We're delighted to hear that making the switch to Step Legal made such a positive difference. Buying or selling a property can be stressful, so it's great to know our team's communication, local knowledge, and collaborative approach helped make the process as smooth and straightforward as possible. It's especially rewarding to hear that having every member of our team fully up to speed with your case helped give you confidence throughout the process.
Thank you again for choosing Step Legal and for your recommendation. We wish you all the very best in your new home!
Kindest Regards,
The Step Legal Team
PCN - Parking Sharks
I had been having some major harrassment from a parking company over an alleged 'infringment'... which may I add, they had it all wrong. Spoke with Dominic and he was superb with his assistance in the matter, even though it was not really his field of expertise...
I would certainly use Step again if required...
4 de junho de 2026
Opinião espontânea
Resposta da Step Legal Solicitors
Dear Ken,
Thank you for taking the time to share your experience. We're pleased to hear that Dominic was able to provide valuable support and guidance during a challenging situation. Our team is always committed to helping clients wherever possible, and it's wonderful to know that his assistance made a positive difference.
We greatly appreciate your kind words and your confidence in Step Legal. Thank you for your recommendation, and we would be delighted to assist you again should you require our services in the future.
Warm Regards
The Step Legal Team
Exceptional house purchase and sale with Step Legal
Step Legal were just fantastic throughout my house sale and purchase transaction. They kept me well updated without having to chase - the team were efficient and diligent and honestly took a lot of stress away from the whole process. Liz and her team were just exceptional from start to finish - will absolutely use Step Legal again without hesitation!
27 de maio de 2026
Resposta da Step Legal Solicitors
Dear Louise,
Thank you for your wonderful feedback. We're delighted to hear that your move progressed smoothly and that our team was able to make the process feel less stressful along the way. Keeping our clients informed and ensuring matters are handled proactively is something we place great importance on, so it's rewarding to know this was reflected in your experience.
Your kind comments will be shared with Liz and the wider team, who will be thrilled to receive your recognition. We truly appreciate your trust in Step Legal and are grateful for your support. We look forward to assisting you again in the future should you need us.
Warm Regards,
The Step Legal Team
Very efficient and lovely staff
4 de junho de 2026
Resposta da Step Legal Solicitors
Dear Luigi,
We greatly appreciate you taking the time to share your feedback. It's fantastic to hear that our team made a positive impression and that your experience with us was such a pleasant one. We are committed to delivering a smooth and supportive service for every client, and your comments are truly valued. Thank you for choosing Step Legal.
Warm Regards,
The Step Legal Team.
Excellent Service from Start to Finish
I recently used Step Legal for my conveyancing and had an excellent experience from start to finish. Liz Mayer and Samantha Matthews were fantastic throughout the entire process.
Everything was handled seamlessly and professionally, and they kept me updated at every stage. Any questions or concerns I had were explained clearly and promptly, making what can often be a stressful process feel straightforward and manageable.
Both Liz and Samantha were professional, knowledgeable, and approachable. Their attention to detail and communication gave me confidence throughout, and I appreciated how efficient and proactive they were in keeping everything moving smoothly.
I would highly recommend Step Legal to anyone looking for a reliable conveyancing team. Thank you again to Liz and Samantha for making the experience so easy and stress-free.
14 de maio de 2026
Opinião espontânea
Resposta da Step Legal Solicitors
Dear Saira,
Thank you for sharing such detailed feedback. It's wonderful to hear that your transaction progressed smoothly and that you felt informed and supported throughout the journey. We understand how important clear guidance and timely communication are during the conveyancing process, so we're delighted that this helped make your experience a positive one.
Liz and Samantha will be thrilled to receive your recognition. Their commitment to delivering a high standard of service and ensuring matters progress efficiently is something they take great pride in. We truly appreciate your recommendation and your trust in our team, and we wish you every happiness in your new home.
Warm Regards,
The Step Legal Team
Excellent service
Excellent service. Kept us informed throughout the process. Contact was easy and call backs received. Lauren was really helpful and managed to push the buyers very slow conveyancing team. Thank you. I would 100% recommend
22 de maio de 2026
Resposta da Step Legal Solicitors
Dear Louise,
Thank you for your wonderful feedback and recommendation. We're pleased to know that you felt well supported throughout your transaction and that communication remained clear and accessible from start to finish. We'll be sure to pass your kind comments on to Lauren, who will be delighted to hear that her efforts made a positive difference. We greatly appreciate your trust in us and wish you all the very best for the future.
Warm Regards,
The Step Legal Team
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