StepUp Opiniões 

I recently joined the Step Up Business Workshop and paid 25,000 BDT for the program. However, after making the payment, I faced significant difficulties in getting access to the learning portal. It took multiple calls and several days before they finally provided me with access.
Additionally, they did not assign a Key Accounts Manager (KAM) right away. When I reached out to them regarding this, it again took several days before they assigned someone. Unfortunately, my experience with the assigned KAM has been quite disappointing. Her behavior has been extremely unprofessional, rude, and unhelpful. She rarely responds to messages and, when she does, her replies lack support or clarity.
Overall, the entire process has felt disorganized and inefficient, and I struggled to find a reliable point of contact throughout. I'm not sure if others have faced similar issues, but my experience so far has been far from satisfactory.

UPDATE:

I’m surprised by StepUp’s response denying my enrollment. I have solid proof of my participation and payment, including:

Payment receipt of 25,000 BDT

Official invoice issued by StepUp

Email conversation with their team

Access details to the learning portal

Messages exchanged with the assigned Key Account Manager (KAM)

I am happy to provide this evidence to Trustpilot or any relevant authority to verify the authenticity of my experience. My intention is not to harm any business but to honestly share what I went through — so others can make informed decisions.

I hope StepUp chooses to address this matter professionally instead of dismissing a legitimate customer's feedback.