In love with both my Hoka Sneakers. The company help a lot and are very reliable... Apart from the sneakers being at a very good surprise. Yiu won't find Hoka sneakers anywhere with those prices. Than... Ver mais
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Leia as opiniões dos outros
I had a tricky situation where DHL delivered my first package to the wrong address and faked my signature. The team at Step Up Sneakers responded immediately and was incredibly supportive, ready to... Ver mais
Ridiculous. I’ve returned my good and despite a refund being “processed” I’ve not recieved any of my money back after over a month of waiting. Pretty sure this company is illegitimate and I will be se... Ver mais
Ordered Nike Mind for my son. As mentioned on the site the delivery takes a bit longer. Service great and delivery was good. Box was only wrapped in paper and a little bit damaged, but we don’t need t... Ver mais
Informações sobre a empresa
Escrito pela empresa
Top Choice Of Sneakers, Clothing & Accessories. Exclusively sourced using our own tailored made software.
Informações de contacto
Frankfurt, Alemanha
- stepupsneakersmlt@gmail.com
- stepupsneakers.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
bought corteiz shirt and tshirt was…
bought corteiz shirt and tshirt was amazing and also service.
Amazing lads and store
Amazing lads and store , Bought a couple items the t-shirt did not fit me so I asked for a return. The team let me keep the t-shirt and sent me a completely brand new one with correct size. Best authentic and UAs in the market
Really great customer support and great…
Really great customer support and great prices for authentic items. Thanks a lot.
Super soddisfatta!
In questo negozio non ho acquistato solo un paio di sneaker..ma tanta cortesia professionalità e gentilezza…Bea,la proprietaria,ha soddisfatto la mia richiesta e mi ha seguito passo passo fino a quando il mio pacco non è giunto a destinazione..di sicuro continuerò ad acquistare lì,non solo per me ma per tutta la famiglia❤️
Absolutely great products and great…
Absolutely great products and great customer after sales service. Recommend it.
Nice people and sell very good things
Nice people sell very good things
very customer friendly
very customer friendly, good quality and no issues at all
The deliver way bery fast and free.
The deliver way bery fast and free.
Thr products are great quality
Good quality shoes and…
Good quality shoes and clothing,shipping arrives safe and well very good customer care and very good price deals
Too bad I cannot give them negative…
Too bad I cannot give them negative stars. DO NOT BUY HERE !! I purchased 2 pairs of shoes, where one pair did not fit. I asked what the best way to exchange was and they asked me to send it back to them. Which I did and cost me an additional $80. Now customs has it and these people will not go pick them up. They have not given me my money back. This has gone on since the beginning of November 2024 and it is now January 30, 2025. They always have some excuse as to why they cannot get the shoes… it’s too far, etc. I did what was asked of me and NOTHING. DO NOT SPEND YOUR DOLLARS HERE! HORRIBLE CUSTOMER SERVICE !!!
REPLY to your REPLY:
Name was under Ricardo Tellez- Order Number. 2024102733736156.
I have communicated through WhatsApp to your company giving them all receipts. You were the one who told me to return the sneakers and that you would refund me the money and I had to pay $80 to ship them to you. I have given you the address of where they have them in your area for pick up. They arrived there beginning of January and it is now February and you have yet to refund me my money. I want my refund!!

Resposta da Step Up Sneakers
Awful Company.
Ridiculous. I’ve returned my good and despite a refund being “processed” I’ve not recieved any of my money back after over a month of waiting. Pretty sure this company is illegitimate and I will be seeking a claim for the money owed to me.
Robbed me of my money I've paid for…
Robbed me of my money I've paid for order number #5525 and they have not refunded me fraud team will help me but stressed and I will be visiting the company step up sneakers oi oi definitely fraud and watch out I'll be knocking on your door soon.

Resposta da Step Up Sneakers
Great Website
I have recently purchased a pair of travis scott reverse mochas, and 3 tech fleeces, this website is not only legit, but has really fast shipping and real products, i would recommend as you can shop on a budget.
Good products i often order from them…
Good products i often order from them and they never disappointed me good shipping and amazing customer service. Definitely recommend 💯
The service was amazing and the…
The service was amazing and the packaging of the product so well done that the product was delightful, i am really happy that i bought from stepup sneakers i really recommend buying from stepup sneakers because they are a team you can trust, i will be definitely buying from here again.
Really good shop
Bought from here very good service and fast shipping time and overall very good website
This is a scam company
This is a scam company. I ordered a pair of trainers on the 6th of April. I received a confirmation email. Since then. Nothing. No contact. Doesn’t reply to emails. The chat on the website is never responded to. No order ever received.
Truffa!!
Truffa!!
Mi hanno venduto scarpe fake. Le ho rimandate indietro a mie spese!! Non mi hanno rimborsato nonostante ripetute promesse. State alla larga!!
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