Step Up Sneakers Opiniões 

42
TrustScore: 4.5 em 5

4,5

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In love with both my Hoka Sneakers. The company help a lot and are very reliable... Apart from the sneakers being at a very good surprise. Yiu won't find Hoka sneakers anywhere with those prices. Than... Ver mais

Classificada 5 em 5 estrelas

I had a tricky situation where DHL delivered my first package to the wrong address and faked my signature. The team at Step Up Sneakers responded immediately and was incredibly supportive, ready to... Ver mais

Classificada 1 em 5 estrelas

Ridiculous. I’ve returned my good and despite a refund being “processed” I’ve not recieved any of my money back after over a month of waiting. Pretty sure this company is illegitimate and I will be se... Ver mais

Classificada 5 em 5 estrelas

Ordered Nike Mind for my son. As mentioned on the site the delivery takes a bit longer. Service great and delivery was good. Box was only wrapped in paper and a little bit damaged, but we don’t need t... Ver mais

Informações sobre a empresa

  1. Loja de calçado
  2. Loja de roupa

Escrito pela empresa

Top Choice Of Sneakers, Clothing & Accessories. Exclusively sourced using our own tailored made software.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

42 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(42)

18 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazing lads and store

Amazing lads and store , Bought a couple items the t-shirt did not fit me so I asked for a return. The team let me keep the t-shirt and sent me a completely brand new one with correct size. Best authentic and UAs in the market

7 de agosto de 2025
Classificada 5 em 5 estrelas

Super soddisfatta!

In questo negozio non ho acquistato solo un paio di sneaker..ma tanta cortesia professionalità e gentilezza…Bea,la proprietaria,ha soddisfatto la mia richiesta e mi ha seguito passo passo fino a quando il mio pacco non è giunto a destinazione..di sicuro continuerò ad acquistare lì,non solo per me ma per tutta la famiglia❤️

12 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Too bad I cannot give them negative…

Too bad I cannot give them negative stars. DO NOT BUY HERE !! I purchased 2 pairs of shoes, where one pair did not fit. I asked what the best way to exchange was and they asked me to send it back to them. Which I did and cost me an additional $80. Now customs has it and these people will not go pick them up. They have not given me my money back. This has gone on since the beginning of November 2024 and it is now January 30, 2025. They always have some excuse as to why they cannot get the shoes… it’s too far, etc. I did what was asked of me and NOTHING. DO NOT SPEND YOUR DOLLARS HERE! HORRIBLE CUSTOMER SERVICE !!!

REPLY to your REPLY:
Name was under Ricardo Tellez- Order Number. 2024102733736156.
I have communicated through WhatsApp to your company giving them all receipts. You were the one who told me to return the sneakers and that you would refund me the money and I had to pay $80 to ship them to you. I have given you the address of where they have them in your area for pick up. They arrived there beginning of January and it is now February and you have yet to refund me my money. I want my refund!!

31 de outubro de 2024
Opinião espontânea
logótipo da Step Up Sneakers

Resposta da Step Up Sneakers

Dear Juanita, We do not have a single order by the name "Juanita Tellez" in our system so I cannot locate the order you are referring to so I am going to assume its by the name of someone else. As regards for the returns and exchanges we sent you your sneakers, in order for us to exchange them or return customs needs to be cleared FROM YOUR SIDE as STATED IN THE RETURN AND REFUND POLICY. We do not have the necessary sender details or item details to clear customs for an order that we do not know where its coming from.

Classificada 1 em 5 estrelas

Awful Company.

Ridiculous. I’ve returned my good and despite a refund being “processed” I’ve not recieved any of my money back after over a month of waiting. Pretty sure this company is illegitimate and I will be seeking a claim for the money owed to me.

27 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Robbed me of my money I've paid for…

Robbed me of my money I've paid for order number #5525 and they have not refunded me fraud team will help me but stressed and I will be visiting the company step up sneakers oi oi definitely fraud and watch out I'll be knocking on your door soon.

11 de julho de 2024
Opinião espontânea
logótipo da Step Up Sneakers

Resposta da Step Up Sneakers

Dear Alex,

We have not robbed you of any money. We have clearly provided all information with regards to your refund with a traceable ID. This is your second payment with us and we called you and offered to assist you. We explained also even during closing hours that it may take a couple days for a refund to be received and we are still willing to assist you right now but sadly you just took it to Trustpilot before even contact us even though we have maintained contact with you and answered all you inquires for over 3 months. We would really appreciate it if you got in contact with us regarding your issue as we are still here to help.

Thank you
Ola
Step Up Sneakers

Classificada 5 em 5 estrelas

Great Website

I have recently purchased a pair of travis scott reverse mochas, and 3 tech fleeces, this website is not only legit, but has really fast shipping and real products, i would recommend as you can shop on a budget.

21 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The service was amazing and the…

The service was amazing and the packaging of the product so well done that the product was delightful, i am really happy that i bought from stepup sneakers i really recommend buying from stepup sneakers because they are a team you can trust, i will be definitely buying from here again.

17 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

This is a scam company

This is a scam company. I ordered a pair of trainers on the 6th of April. I received a confirmation email. Since then. Nothing. No contact. Doesn’t reply to emails. The chat on the website is never responded to. No order ever received.

6 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Truffa!!

Truffa!!
Mi hanno venduto scarpe fake. Le ho rimandate indietro a mie spese!! Non mi hanno rimborsato nonostante ripetute promesse. State alla larga!!

17 de janeiro de 2024
Opinião espontânea

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